• Assists ICN staff in the development of web-based courses, including the conversion of print-based instructional materials into online courses delivered through ICN’s learning management system. • Provides input on decisions concerning the development and implementation of online training programs, and assists with instructing ET Staff on the best use of instructional technology.• Assists ET staff in the development of online courses, tracking overall course development, and providing support where needed.• Assists the Instructional Design and Training Specialist with staff training, as needed, on online course development and use of the ICN learning management system.• Assist with updating Online Course Resources, including revisions/modifications to existing courses and the course catalog, as needed, which may require knowledge and use of web development and graphic design skills.• Converts print-based materials used in ICN’s online course system, taking traditional face-to-face materials and translating them into effective online courses.• Works with the Instructional Design and Training Specialist to implement new technologies into ICN’s online course process, seamlessly, with little disruption to usage of the ICN Online Course system.• Assist the Instructional Design and Training Specialist in troubleshooting all areas of the online course system, such as course registrations/completions, handling user support problems, etc.• Assists Instructional Design and Training Specialist in accessing learning outcomes to enhance ICN’s e-learning instruction.• Assists Instructional Design and Training Specialist in developing updated “help features” to prepare users to use ICN’s Online Course System.• Provides primary Help Desk support to ICN’s end user relating to profile creation, online course registration, course completion, etc.

• Designed and developed instructional materials for furniture manufacturing/warehouse/office operations. • Developed e-learning content utilizing multimedia/computer software. • Created 250 dynamic, interactive, and user-centric e-learning courses for the largest rollout in modules for an entire division across multiple entities.• Improved instructional e-learning module efficiency from 2 modules per month to 15 modules per month. • Worked with Subject Matter Experts and Business Units/Operations to perform a needs analysis and develop training that helps employees learn, maintain, and improve job skills. • Developed evaluation tools appropriate to the content being created such as course quizzes, and competency demonstration checklists.• Worked with Training Specialists to track completion, compile statistics, as well as track tests and evaluations. • Created and documented processes for needs analysis and project flow.• Worked with Interpreters/Translators to ensure materials are translated into Spanish.

• Installed Windows 7 laptops while backing data from the older Windows XP laptops. • Setup new printers, both network and USB-attached HP models.• Installed HP LaserJet drivers, central print infrastructure, network backup, and HP All-in-One units.• Conducted laptop swaps and transferred data. • Trained agency staff for State Farm agent offices to install Windows 7 on laptops.

• Prepared materials in electronic format for Jackson State University online distance learning courses.• Installed e-Packs and uploaded course materials in Blackboard/WebCT.• Recorded and produced class sessions in digital videos to be distributed via Podcast, iTunes U, or Blackboard/WebCT.• Downloaded and tested educational applications (apps) for Apple iPhone, iPod Touch, and iPad.• Trained faculty how to use iPad 1 & 2 and how to download and install apps.• Assisted with the creation of training materials on how to use the iPad 2.• Assisted faculty and staff with WebCT and Blackboard issues.• Demonstrated exceptional customer service to address the needs of the faculty, staff, and student body