➢ Leadership, coaching, training, and mentorship of staff.➢ Provide customers with complete service experience.➢ Payroll & scheduling operations.

Formally known as Catalyst Healthcare, now Custom Health.➢ Evaluate and improve inter and cross-departmental processes, identifying opportunities and solutions for inefficiencies through collaborating with team members to refine workflow and support practices.➢ Formulates policies, workflows, and processes to manage pilot projects, integrate new product support and maintain operations in alignment with company growth and objectives.➢ Drives and implements initiatives from the Senior VP of Operations. ➢ Responsible for resource management, recruitment, and employee professional development. Reporting on and upholding department KPIs, and maintaining excellent service levels.➢ Primary escalation point for all system down, customer, and departmental issues. Maintains excellent knowledge of all cross-departmental processes, and all product functionalities. ➢ Develops and maintains excellent working relationships with customers, vendors, and partners.➢ Creates and implements internal, cross-departmental, and customer-facing training materials and plans (product, new release, and leadership development).➢ Responsible for communicating company goals, updates, and vision to team members in addition to maintaining healthy workplace culture and values in line with the organization. ➢ Provides ongoing feedback and coaching to team members. Handles all disciplinary and performance concerns.➢ Analyze data and derive useful insights in line with business objectives.➢ Provide on-site customer support and training as needed.

➢ Evaluated inter and cross-departmental processes, identifying opportunities and solutions for inefficiencies through collaborating with team members to refine workflow and support practices.➢ Formulates policies, workflows, and processes to manage pilot projects, integrate new product support and maintain operations in alignment with company growth and objectives.➢ Drives and implements initiatives from the Senior Vice President of Operations. ➢ Responsible for resource management, recruitment, and employee professional development. Reporting on and upholding department KPIs, and maintaining excellent service levels.➢ Primary escalation point for all system down, customer, and departmental issues. Maintains excellent knowledge of all cross-departmental processes, and all product functionalities. ➢ Develops and maintains excellent working relationships with customers, vendors, and partners.➢ Creates and implements internal training plans as well as internal and customer-facing training materials (product, new release, and leadership development).➢ Responsible for communicating company goals, updates, and vision to team members in addition to maintaining healthy workplace culture and values in line with the organization. ➢ Provides ongoing feedback and coaching to team members. Handles all disciplinary and performance concerns.➢ Analyze data and derive useful insights in line with business objectives.➢ Provide on-site customer support and training as needed.

➢ Evaluated interdepartmental processes, identifying opportunities and solutions for inefficiencies through collaborating with team members to refine workflow and support practices.➢ Formulated policies and workflows in alignment with maintaining operations.➢ Responsible for resource management, recruitment, and employee professional development. Reporting on and upholding department KPIs, maintaining excellent service levels.➢ Primary escalation point for all system down, customer, and departmental issues. Maintains excellent knowledge on all cross-departmental processes, and all product functionalities. ➢ Developed and maintained excellent working relationships with customers.➢ Created internal, and customer facing training materials (product, new release, and leadership development).➢ Responsible for communicating company goals, updates, and vision to team members in addition to maintaining healthy workplace culture and values in line with the organization. ➢ Provided ongoing feedback and coaching to team members. Handled all disciplinary and performance concerns with the Vice President of Solutions Delivery.➢ Analyze data and derive useful insights in line with business objectives.➢ Provide on-site customer support and training as needed.

➢ Identified opportunities and solutions for inefficiencies through collaborating with team members to refine workflow and support practices. Escalated these to the Solutions Delivery Manager.➢ Troubleshoot a variety of customer application issues and answered calls and emails daily.➢ Performed SQL database manual interventions to resolve customer issues.➢ Provided higher level of technical support to resolve customer issues such as SQL database manual interventions, service restarts, server restarts, server updates, web server troubleshooting.➢ Primary escalation point for all system down and customer issues, escalated to Manager and Technical team as needed.➢ Maintained excellent knowledge on all cross-departmental processes, and all product functionalities. ➢ Developed and maintained excellent working relationships with customers.

➢ Troubleshoot a variety of customer application issues and answered calls and emails daily.➢ Escalated all system down, customer, and departmental issues.➢ Maintained excellent knowledge on all cross-departmental processes, and all product functionalities. ➢ Developed and maintained excellent working relationships with customers.

 Performed an array of care tasks for clients with various medical conditions, who required an intermediate to advanced level of care/assistance. Experienced caring for a wide demographic of patients in acute care, assisted living, long-term care, and palliative care. Gained a high level of experience in health care procedures, products, and equipment.  Administer Blister-Packaged Medications and Medicated Creams/Ointments/Drops to patients as prescribed. Experienced with providing wound, catheter, ostomy care. Responsible for efficiently managing & planning my own schedule daily. Driving to clients within the allotted appointment windows.

➢ Responsible for developing creative, easy to follow instructs to present technical solutions to clients. ➢ Monitored and reviewed online activity and reports concerning the safety of children online and immediately reported issues according to company escalation process. ➢ Troubleshoot application issues and provided basic technical support to clients. ➢ Participated in educational presentations for the public/schools.