Sam Williams Email & Phone Number

Littleton, CO, US

• Effectively articulates, communicates, and demonstrates Engrain’s technical solutions and value relating to TouchTour.
• Acts as a champion communicator, explaining complex concepts with clarity and empathy to audiences of all familiarity levels.
• Coordinates and leads monthly training and functionality webinars.
• Creates, shares, and reviews product engagement reports to implement effective solutions increasing user engagement and improving user experience.
• Provide internal knowledge and a holistic understanding of the product and relay technical details in a digestible manner.

Denver, Colorado, United States

• Managed a team producing and executing hundreds of contracts a month.
• Implemented new processes regarding integrations, saving multiple man hours a day.
• Worked closely with Marketing teams to create collateral focused on product-specific solutions and features.
• Created and maintained documentation in an ever-changing environment, used by multiple teams to increase efficiencies, communication, and ultimately benefit the client experience.

Denver, Colorado, United States

• Presented an array of solution-focused products while tailoring them to the client's specific needs.
• Had in-depth product knowledge and the ability to flex and cater product solutions for unique properties.
• Understood and spoke to complex integration capabilities, limitations, and functionality.

Denver, Colorado, United States

• Managed over 150 projects simultaneously through beginning to end of the project life cycle.
• Created and maintained project schedules and timelines within project management software to ensure critical milestones are met throughout software production.
• Served as an advisor in maintaining and building relationships to increase client retention, up-selling and account growth.
• Directed and coordinated tasks among multiple teams to ensure high quality and timely completion of projects.

Greater Denver Area

• Handled incoming tickets for issues and content updates.
• Became a subject expert in troubleshooting software as well as hardware.
• Managed and navigated a variety of Content Management Systems.
• Maintained and built great client communication and rapport to encourage up-selling and account growth.

Denver, Colorado

• Implemented streamlined data collection process that saved the equivalent hours to one full-time employee.
• Widely considered a SME on the role and was responsible for training new teammates.
• Defined team’s workflow to outline new ticketing system and helped identify team inefficiencies.

Denver

• Pulled data to create custom reports then updated merchandising to reflect trends in sales.
• Created and led multiple group training activities for teammates at all levels.
• Awarded best in-store customer service by district team.
• Prepared and delivered performance reviews for teammates biannually.
• Supervised and led staff of 20+ employees during peak business hours.

Bachelor Of Arts (B.A.), Anthropology, Concentration: Linguistics, 3.72

Activities and Societies: Assisted in hiring full time, tenure track professor for Anthropology Department. Secretary and technical.

Associate Of Arts - Aa