Samuel Wright Email & Phone Number

Westerville, Ohio, United States

Monitoring Technical Support position provides technical expertise and problem resolution on the field integration of Infrastructure Management Solutions. The position acts as the main contact for Infrastructure Management team and 1st Responder CE’s in the field and provides support directly to customers as required. The role provides technical expertise and resolution in addressing product performance issues. MTS Engineers lead warranty review, service documentation, parts research, and other service related projects and provide sustaining product support, working closely with manufacturing and other departments. The position also plays a key role in the application and engineering of monitoring solutions for Remote Monitoring offerings.

Florida, United States

• Provide detailed, prompt, and well thought out solutions • Ensure the quality of service and equipment meets the customer's needs • Schedule service activities, equipment installations, and repairs

Melbourne, Florida, United States

• Integrate a very diverse range of Modbus/IP devices into CopaData zenon SCADA system• Coordinated multiple support teams during critical processes• Read blueprints and wiring schematics to provide correct correlation between drawings and the SCADA system• Document and test procedures to ensure all procedures are clearly defined and have repeatable results• Integrate existing BACnet centric network devices into CopaData zenon SCADA system• Coordinate multiple support teams during critical processes

Kirkland, Wa

• Coordinate 3rd party vendor tasks and ensure accountability• Track manpower usage and ticket completion rate in CMMS to increase customer satisfaction through increased quality of service

Kirkland, Wa

• Manage engineer scheduling to ensure customer SLA’s are met• Manage cloud based ITIL ticketing and asset software• Interface with existing and new customers to ensure onboarding expectations are met

Melbourne, Florida, United States

• Design integration process for electrical and monitoring systems• Research vendor agnostic solutions for BMS and EPMS systems• Integrate an extremely diverse electrical and monitoring systems into one cohesive platform

Columbus, Ohio, United States

• Provide domestic and international technical assistance and support for computer based monitoring systems• Design and document procedures to allow for safe and proper maintenance on monitoring equipment• Data analysis comparison of equipment sales to installation costs

Washington, Pennsylvania, United States

• Installed, maintained, trouble-shot and repaired computer-based site monitoring systems• Responsible for scheduling preventative maintenance• Assisted with advanced troubleshooting of monitoring systems• Ordered, tracked and returned parts needed to maintain and repair customers' equipment• Wrote support documents for use by field technicians company wide• Indirectly supervised 2 monitoring technicians

Washington, Pennsylvania, United States

• Responsible for scheduling preventative maintenance of over 150 companies• Installed, maintained, and repaired critical power systems• Ordered, tracked and returned parts needed to maintain and repair customers' equipment

Norfolk, Virginia Area

Submarine navigation and communication system technician. Install network switches, cabling, and fiber for global communication network.