- Work with top tiered clients on assessing, improving, and driving AvePoint product implementation and adoption efforts.- Assist with combining our product sets with Microsoft product roll outs, such as Teams and OneDrive. Emphasis on Office 365 and SharePoint on premise. - Build, maintain, and focus on customer relations and retention with direct and agile case management and escalation, license review and provisioning, technical walkthroughs, and proof of concept reviews with Product Teams. - Consistently strive to improve product value through road map, use case, and QBR assessments with stakeholders and business users.

- Manage and lead a team of Customer Success Representatives with training, coaching, and mindful team development - Monitor and facilitate the customer's adoption of product portfolio- Serve as a technical and license escalation channel for the team- Help with deal negotiation and closing book of business with 90%+ quota attainment- Partner with the Sales team to source upsell and cross sales opportunities

- Serving as a Senior contact, coordinating technical support efforts and organizing solution and owning a trusted advisor relationship with customers- Developing individualized customer success plans for clients, utilizing net promoter score (NPS) metrics and other customer data- Working closely with Sales team to understand short and long term sales strategies to identify ways to drive customer success through product adoption and satisfaction- Pursuing strategy of goal attainment to rectify any hurdles and steer client towards success- Delivering both remote and onsite product overviews and executive business reviews

- Serve as the frontline and liaison for customer inquiries across multiple channels simultaneously- Work through creative solutions to effective answer customer questions, provide guidance, and resolve issues- Help with customer retention, and contribute recommendation for improving products and processes- Collaborate with teams in different territories and global offices- Initiating and answering inbound and/or outbound sales calls directly from/to existing customers- Recording accurate customer data in CRM system

Trained, supervised, and led troops in my career field. Performed 7 level inspections on key components in the ejection seat and canopy ejection systems.

Performed scheduled and unscheduled maintenance tasks on various aircraft egress systems.

Learned and was trained on the ejection system and canopy systems, as well as explosive maintenance and other procedures.

Maintained appropriate stock levels of shelves and other merchandise on sales floor.Helped customers in locating items they wanted to purchase, and cooperated with fellow co-workers to meet all needs of customer.Assisted other co-workers in lifting merchandise and stocking shelves if short-manned.