Samuel Costa Email & Phone Number

United States

Richmond, Virginia, United States

- Work with top tiered clients on assessing, improving, and driving AvePoint product implementation and adoption efforts.- Assist with combining our product sets with Microsoft product roll outs, such as Teams and OneDrive. Emphasis on Office 365 and SharePoint on premise. - Build, maintain, and focus on customer relations and retention with direct and.

Richmond, Virginia, United States

- Manage and lead a team of Customer Success Representatives with training, coaching, and mindful team development - Monitor and facilitate the customer's adoption of product portfolio- Serve as a technical and license escalation channel for the team- Help with deal negotiation and closing book of business with 90%+ quota attainment- Partner with the Sales.

Richmond, Virginia, United States

- Serving as a Senior contact, coordinating technical support efforts and organizing solution and owning a trusted advisor relationship with customers- Developing individualized customer success plans for clients, utilizing net promoter score (NPS) metrics and other customer data- Working closely with Sales team to understand short and long term sales.

Richmond, Virginia Area

- Serve as the frontline and liaison for customer inquiries across multiple channels simultaneously- Work through creative solutions to effective answer customer questions, provide guidance, and resolve issues- Help with customer retention, and contribute recommendation for improving products and processes- Collaborate with teams in different territories.

Trained, supervised, and led troops in my career field. Performed 7 level inspections on key components in the ejection seat and canopy ejection systems.

Performed scheduled and unscheduled maintenance tasks on various aircraft egress systems.

Learned and was trained on the ejection system and canopy systems, as well as explosive maintenance and other procedures.

Colonial Heights, VA

Maintained appropriate stock levels of shelves and other merchandise on sales floor.Helped customers in locating items they wanted to purchase, and cooperated with fellow co-workers to meet all needs of customer.Assisted other co-workers in lifting merchandise and stocking shelves if short-manned.

Education record

Education record