Samuel Choe Email & Phone Number

● Collect and interpret data for assigned accounts, analyze data sets, and derive logical conclusions to complete assignments● Collaborate and coordinate with IT to submit actionable requests to update relevant billing systems, CIS systems, or rating engines based on results of analysis● Build complex tables, pivot tables, lookups, and formula driven analytics to complete or improve processes● Coordinated with local energy companies in order to bill 10k+ accounts daily with a 97% on time rate● Verify charges, database parameters, and rates for assignments and audit items, in accordance with department standards● Troubleshoot with teams or clients to understand data anomalies and provide guidance on how to meet client needs● Utilize excel skills (shortcuts, functions, formulas) to analyze operational data using complex formulas or macro tools to ensure accuracy of data processed by utilities

• Successfully manage a team of 30 employees remotely, utilizing a range of digital tools and communications to ensureseamless collaboration, high-quality work, and on-time project delivery• Develop and implement comprehensive training programs to enhance employee skills and knowledge including creatingtraining manuals and evaluating training effectiveness• Manage the recruitment, selection, and onboarding of new staff members, including conducting interviews, administeringassessments, as well as overseeing the termination of underperforming employees• Provide regular communication and support to staff members to ensure that they are equipped with the necessary tools andresources to carry out their duties effectively, resulting in 25% reduction in turnover rate• Collaborate with team members weekly to identify and address any obstacles or challenges that hindered productivity,ensuring that all issues were resolved in a timely and effective manner• Designed and developed all company SOP’s from scratch, resulting in improved operational efficiency and consistency• Developed a user-friendly interface and provided training to managers on how to use the bonus calculation spreadsheet,resulting in a 30% reduction in administrative time and errors

Seattle, Washington, United States

• Improved the selling experience for Susan by giving them a more accurate picture of the value of their home• Diversified knowledge of real estate markets by joining the Utility Team to exceed department metrics on SLA• Validated and identified subdivisions with GIS team to improve department accuracy and efficiency• Spearheaded the rollout of Minneapolis to Central team by managing queue and providing guidance to other colleagues• Recruited to become a Market Specialist for multiple markets to increase accuracy and performance within the team• Developed a data collection survey that highlights common errors in Central regions to improve accuracy• Mentored department members the intricacy of Zillow Offers to improve cross functional collaboration• Reported weekly metrics to the team to keep track of funnel and future outlooks

Omaha, Ne

• Managed a book of business that generates $38.5MM in annual revenue• Increased revenue growth by securing a price percent of 3.46 in 2018 through a contract renewal• Responsible for all barite pricing worth $25MM• Analyzed the frac sand market’s transportation route to determine Union Pacific’s long term strategy• Received Extra Mile Award’s for securing $10.2MM in business development• Created a monthly track project scorecard to track business development goals and initiatives• Developed a Value Proposition Matrix to help sales highlight Union Pacific’s competitive advantage