Samuel Choe Email & Phone Number

• Collect and interpret data for assigned accounts, analyze data sets, and derive logical conclusions to complete assignments
• Collaborate and coordinate with IT to submit actionable requests to update relevant billing systems, CIS systems, or rating engines based on results of analysis
• Build complex tables, pivot tables, lookups, and formula driven analytics to complete or improve processes
• Coordinated with local energy companies in order to bill 10k+ accounts daily with a 97% on time rate
• Verify charges, database parameters, and rates for assignments and audit items, in accordance with department standards
• Troubleshoot with teams or clients to understand data anomalies and provide guidance on how to meet client needs

• Successfully manage a team of 30 employees remotely, utilizing a range of digital tools and communications to ensureseamless collaboration, high-quality work, and on-time project delivery
• Develop and implement comprehensive training programs to enhance employee skills and knowledge including creatingtraining manuals and evaluating training effectiveness
• Manage the recruitment, selection, and onboarding of new staff members, including conducting interviews, administeringassessments, as well as overseeing the termination of underperforming employees
• Provide regular communication and support to staff members to ensure that they are equipped with the necessary tools andresources to carry out their duties effectively, resulting in 25% reduction in turnover rate
• Collaborate with team members weekly to identify and address any obstacles or challenges that hindered productivity,ensuring that all issues were resolved in a timely and effective manner
• Designed and developed all company SOP’s from scratch, resulting in improved operational efficiency and consistency

Seattle, Washington, United States

• Improved the selling experience for Susan by giving them a more accurate picture of the value of their home
• Diversified knowledge of real estate markets by joining the Utility Team to exceed department metrics on SLA
• Validated and identified subdivisions with GIS team to improve department accuracy and efficiency
• Spearheaded the rollout of Minneapolis to Central team by managing queue and providing guidance to other colleagues
• Recruited to become a Market Specialist for multiple markets to increase accuracy and performance within the team
• Developed a data collection survey that highlights common errors in Central regions to improve accuracy

Omaha, NE

• Managed a book of business that generates $38.5MM in annual revenue
• Increased revenue growth by securing a price percent of 3.46 in 2018 through a contract renewal
• Responsible for all barite pricing worth $25MM
• Analyzed the frac sand market’s transportation route to determine Union Pacific’s long term strategy
• Received Extra Mile Award’s for securing $10.2MM in business development
• Created a monthly track project scorecard to track business development goals and initiatives