Samuel Chun Email & Phone Number

South Carolina, United States

United States

Highlights in this position+ Led the development and implementation of product quality standards, focusing on improving user experiences and operational efficiency.+ Designed and optimized processes for monitoring product and service quality, resulting in measurable improvements in customer satisfaction.+ Created policies and procedures to assess and enhance product quality, collaborating cross-functionally to recommend and drive operational improvements.+ Utilized data-driven insights to prioritize quality initiatives, ensuring continuous product and service enhancements aligned with business goals.About Sam in this role: Proven and extensive experience in quality control, with the keen attention to detail, diligent and meticulous, with very strong analytical and problem-solving skills. I am a creative and innovative thinker, with excellent verbal and written communication skills. I am Responsible for the testing phase of the production process to ensure that final products meet the company standards. Duties include identifying whether products are functional, reliable and meet the end user's expectations. Responsibilities include: + Design and implement testing plans for products+ Identify procedures and scenarios for the quality control of products and services+ Process product reviews and inform the development team of defects and errors+ Communicate quantitative and qualitative findings from test results to the development team+ Monitor efforts to resolve product issues and track progress+ Ensure that the final product satisfies the product requirements and meet end-user expectations+ Spot areas for improvement to enhance the product's efficiency+ Research the current market for similar products and compare results

Greer, South Carolina, United States

+ Engineered technical solutions leveraging sales and market demographic data, resulting in increased sales and aiding franchisees in adapting to growth.+ Pioneered the first operation to exceed $1 Million in higher education sales, showcasing a proven track record in achieving significant revenue milestones.+ Spearheaded a transformative system proposal and execution, elevating weekly sales from $16K to $34K, demonstrating strategic thinking and impactful implementation.+ Devised and implemented a successful plan to boost sales at NIH, elevating revenue from $800K to $1.2 Million, showcasing a proficiency in strategic planning and execution.+ Designed state-of-the-art, technically precise 3D commercial kitchen renderings, providing comprehensive specifications, costs, and manuals. This initiative resulted in significant cost savings, eliminating $50,000 in design and engineering fees for clients.

Greensboro--Winston-Salem--High Point Area

> As a managing partner of deli, coffee/candy and bulk grocery-Reduced labor turnover by 20%Saved $20,000 to the bottom line by solving the high-labor turnover.> Coach, mentor and develop with performance plans and constant coaching as needed.> Part of the team, managing 80 employees in sales, customer service, delivery and production roles.> Safety Management Expert – responsible for store safety to reduce risk management and comply with OSHA standards for safety.> Instruct, coach and develop how to handle difficult and complicated sales.> Using data, was able to model when labor was needed and not needed and when to be overstaffed based on time of year.> Increase customer loyalty and increased basket size through attentive customer service.> Generate repeat business by developing and maintaining motivated staff, clean work environments and devoted to exceptional customer service.

Vastra Gotaland County, Sweden

> Working with 9 separate organizations, successfully managed community projects in feeding homeless, at risk youth and those affected by addiction.> Worked and collaborated with local and regional government officials in health and human services, labor and immigration in providing housing and food services to refugees from Syria, Iraq, Sudan and other Middle Eastern and African countries> Worked directly with at risk youth in mentorship coaching and guidance> Actively promote and raise funds for local NGOs

Sugar Land, Texas, United States

> Direct all policies, procedure and operational aspects of 55 distribution locations across TX, LA, AZ and Ontario, CA.> Increased delivery quality from 89% to 98% in the first six months.> Consistently verified deliveries from 97% - 99.5%.> Saved over $100,000 US in distribution operation expenses.

Anaheim, California, United States

> Developed new revenue system which generated $1.2 Million in additional revenue.> Responsible for coaching, developing & supervising up to Twenty-Five Graphic Design employees, Four Quality Assurance Employees and one Three Inventory Control Clerks> Improved audit percentages from 92% to 96% in union environment.> Instituted new procedures in the quality control department to ensure accuracy of color, finishing, and fulfillment.