Sam Cool Email & Phone Number
Who is Sam Cool? Overview
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Sam Cool is listed as Technical Program Manager at Sharp Solutions, Inc., a company with 28 employees, based in Denver, Colorado, United States. AeroLeads shows a matched LinkedIn profile for Sam Cool.
Sam Cool previously worked as Program Manager at Sharp Solutions, Inc. and Sr. IT Manager at 2U. Sam Cool holds Master Of Business Administration - Mba from American University.
Email format at Sharp Solutions, Inc.
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About Sam Cool
I am a Senior IT Manager with over 10 years of IT experience and an MBA degree, I have developed a strong combination of technical and business skills that enable me to design and deliver high-quality and innovative IT solutions to fit the needs and objectives of the business.I lead high-performing IT operation teams that provides timely and effective technical support and customer service to internal and external stakeholders across multiple regions and time zones. I also manage and execute various IT projects, such as system implementation, fault diagnosis, and ticket management, using agile methodologies and tools such as Jira, Salesforce, and Google Suite. Some of the achievements that I and my teams have accomplished include increasing user satisfaction rates, reducing resolution time, and streamlining IT processes and workflows. I am passionate about fostering a positive and productive IT culture that values collaboration, diversity, and continuous improvement.
Sam Cool's current company
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Sam Cool work experience
A career timeline built from the work history available for this profile.
Program Manager
Current
Sr. It Manager
In my role as Senior IT Manager at 2U Inc., I have led high-performing teams for 8 years, overseeing global IT operations and user support functions, with notable achievements including receiving multiple awards and facilitating the advancement of multiple team members to more complex technical positions. I established and consistently surpassed key.
It Engineer
As an IT Engineer, I collaborated closely with the communications team to successfully implement and roll out Talkdesk and Five9 call center systems, ensuring seamless integration and heightened communication efficiency. I championed the migration of multiple university email domains to in-house email domains for internal staff, resulting in a remarkable.
It Helpdesk Analyst
As an IT Helpdesk Analyst, I excelled in identifying, troubleshooting, and resolving hardware and software issues for a dynamic startup, proficiently utilizing Salesforce, Jira, and Google Suite. My proactive approach extended beyond issue resolution as I played a key role in presenting essential IT policies and guidelines during weekly new hire.
It Help Desk
-Desktop support responsibilities include operating system builds, fault diagnosis and management of open tickets within the call logging system -Escalate urgent or widespread issues to the associated teams -Provided quick and comprehensive technical support for hardware and software issues
Colleagues at Sharp Solutions, Inc.
Other employees you can reach at sharpsolutionsinc.com. View company contacts for 28 employees →
John Aryee
Colleague at Sharp Solutions, Inc.
Stafford, Virginia, United States, United States
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Stephen Carr
Colleague at Sharp Solutions, Inc.
Fairfax, Virginia, United States, United States
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JP
Jeffrey Peterson
Colleague at Sharp Solutions, Inc.
Huntingtown, Maryland, United States, United States
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AL
Arik L.
Colleague at Sharp Solutions, Inc.
Denver Metropolitan Area, United States
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SS
Sharp Solution
Colleague at Sharp Solutions, Inc.
Dhaka, Bangladesh, Bangladesh
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JC
Joshua Carrion
Colleague at Sharp Solutions, Inc.
Allentown, Pennsylvania, United States, United States
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WS
Woodie Sharpless
Colleague at Sharp Solutions, Inc.
Canton, Georgia, United States, United States
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LW
Lexi Weins
Colleague at Sharp Solutions, Inc.
Denver, Colorado, United States, United States
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BB
Bryant B
Colleague at Sharp Solutions, Inc.
Eagle Mountain, Utah, United States, United States
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DS
Daniel Sarpong
Colleague at Sharp Solutions, Inc.
Aurora, Colorado, United States, United States
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Sam Cool education
Master Of Business Administration - Mba
Bachelor Of Arts (Ba), Criminal Justice And Criminology
Education record
Frequently asked questions about Sam Cool
Quick answers generated from the profile data available on this page.
What company does Sam Cool work for?
Sam Cool works for Sharp Solutions, Inc..
What is Sam Cool's role at Sharp Solutions, Inc.?
Sam Cool is listed as Technical Program Manager at Sharp Solutions, Inc..
Where is Sam Cool based?
Sam Cool is based in Denver, Colorado, United States while working with Sharp Solutions, Inc..
What companies has Sam Cool worked for?
Sam Cool has worked for Sharp Solutions, Inc., 2U, and General Dynamics Information Technology.
Who are Sam Cool's colleagues at Sharp Solutions, Inc.?
Sam Cool's colleagues at Sharp Solutions, Inc. include John Aryee, Stephen Carr, Jeffrey Peterson, Arik L., and Sharp Solution.
How can I contact Sam Cool?
You can use AeroLeads to view verified contact signals for Sam Cool at Sharp Solutions, Inc., including work email, phone, and LinkedIn data when available.
What schools did Sam Cool attend?
Sam Cool holds Master Of Business Administration - Mba from American University.
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