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Sam Cool Email & Phone Number

Technical Program Manager at Sharp Solutions, Inc.
Location: Denver, Colorado, United States 6 work roles 3 schools
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✓ Verified May 2026 3 data sources Profile completeness 86%

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Current company
Role
Technical Program Manager
Location
Denver, Colorado, United States
Company size

Who is Sam Cool? Overview

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Quick answer

Sam Cool is listed as Technical Program Manager at Sharp Solutions, Inc., a company with 28 employees, based in Denver, Colorado, United States. AeroLeads shows a matched LinkedIn profile for Sam Cool.

Sam Cool previously worked as Program Manager at Sharp Solutions, Inc. and Sr. IT Manager at 2U. Sam Cool holds Master Of Business Administration - Mba from American University.

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Email format at Sharp Solutions, Inc.

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Sharp Solutions, Inc.

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Profile bio

About Sam Cool

I am a Senior IT Manager with over 10 years of IT experience and an MBA degree, I have developed a strong combination of technical and business skills that enable me to design and deliver high-quality and innovative IT solutions to fit the needs and objectives of the business.I lead high-performing IT operation teams that provides timely and effective technical support and customer service to internal and external stakeholders across multiple regions and time zones. I also manage and execute various IT projects, such as system implementation, fault diagnosis, and ticket management, using agile methodologies and tools such as Jira, Salesforce, and Google Suite. Some of the achievements that I and my teams have accomplished include increasing user satisfaction rates, reducing resolution time, and streamlining IT processes and workflows. I am passionate about fostering a positive and productive IT culture that values collaboration, diversity, and continuous improvement.

Current workplace

Sam Cool's current company

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Sharp Solutions, Inc.
Sharp Solutions, Inc.
Technical Program Manager
Brighton, CO, US
Employees
28
AeroLeads page
6 roles

Sam Cool work experience

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Sr. It Manager

2U

Denver, Colorado, United States

In my role as Senior IT Manager at 2U Inc., I have led high-performing teams for 8 years, overseeing global IT operations and user support functions, with notable achievements including receiving multiple awards and facilitating the advancement of multiple team members to more complex technical positions. I established and consistently surpassed key.

Nov 2016 - Jan 2024

It Engineer

2U

Denver, Colorado, United States

As an IT Engineer, I collaborated closely with the communications team to successfully implement and roll out Talkdesk and Five9 call center systems, ensuring seamless integration and heightened communication efficiency. I championed the migration of multiple university email domains to in-house email domains for internal staff, resulting in a remarkable.

Apr 2014 - Nov 2016

It Helpdesk Analyst

2U

Lanham, MD

As an IT Helpdesk Analyst, I excelled in identifying, troubleshooting, and resolving hardware and software issues for a dynamic startup, proficiently utilizing Salesforce, Jira, and Google Suite. My proactive approach extended beyond issue resolution as I played a key role in presenting essential IT policies and guidelines during weekly new hire.

Jul 2013 - Apr 2014

It Help Desk

Columbia, MD

-Desktop support responsibilities include operating system builds, fault diagnosis and management of open tickets within the call logging system -Escalate urgent or widespread issues to the associated teams -Provided quick and comprehensive technical support for hardware and software issues

Apr 2013 - Jul 2013
Team & coworkers

Colleagues at Sharp Solutions, Inc.

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3 education records

Sam Cool education

FAQ

Frequently asked questions about Sam Cool

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What company does Sam Cool work for?

Sam Cool works for Sharp Solutions, Inc..

What is Sam Cool's role at Sharp Solutions, Inc.?

Sam Cool is listed as Technical Program Manager at Sharp Solutions, Inc..

Where is Sam Cool based?

Sam Cool is based in Denver, Colorado, United States while working with Sharp Solutions, Inc..

What companies has Sam Cool worked for?

Sam Cool has worked for Sharp Solutions, Inc., 2U, and General Dynamics Information Technology.

Who are Sam Cool's colleagues at Sharp Solutions, Inc.?

Sam Cool's colleagues at Sharp Solutions, Inc. include John Aryee, Stephen Carr, Jeffrey Peterson, Arik L., and Sharp Solution.

How can I contact Sam Cool?

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What schools did Sam Cool attend?

Sam Cool holds Master Of Business Administration - Mba from American University.

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