Stephen Carr Email & Phone Number

Fairfax, VA, US

Reston, Virginia, United States

• Imaging/Reimaging both Windows and Mac desktops/laptops to user specifications as an IT Contractor for U.S. Geological Survey, in addition to all previous role duties
• Provides hardware and software support for Windows, macOS, iOS and Android devices
• Assist customers with enrolling smartphones/tablets into Intune mobile device management server
• Works with customers to update/reset passwords in order to meet security specifications and customer’s functional use
• Responsible for Tier II troubleshooting of device application and connectivity issues
• Utilizes Active Directory tools to perform administrative actions such as enabling user accounts, creating/deleting hostnames and properly updating database information

Reston, Virginia, United States

• Responsible for Imaging/Reimaging Windows desktops and laptops to user specifications as an IT Contractor for U.S. Geological Survey
• Creates property documents and update shared spreadsheets for proper asset tracking
• Troubleshoots in-person and remotely computer issues
• Installs and configures network and local printers for in-office users
• Follows steps to surplus obsolete equipment and remove devices from the network
• Performs computer health checks for departure/return of users on international travel

Fairfax County, Virginia, United States

• Interacted positively with guests while they dined
• Demonstrated superior recipe knowledge of all food and beverages
• Adhered to Lazy Dog Restaurant high quality service standards
• Gained an understanding of and properly applied the proper state and federal liquor laws, including validating ID process and alcohol awareness procedures for preventing guest intoxication
• Must always communicate clearly, write well and speak well
• Remained guest-focused with the ability to multi-task

Fairfax County, Virginia, United States

• Strictly adhered to GAR’s performance rating scale and company core values
• Worked in alignment with GAR’s Mission: to be the world’s best operator of casual restaurants
• Delivered best in businesses service by following the 12 Steps of Stealth Team Service
• Worked as a Team to accomplish the intended goals for the restaurant and the company
• Stayed alert to guest cues and take special care with guest’s that have food allergies
• Cross-trained and worked seamlessly with hostesses, food runners, bartenders and kitchen staff to ensure every shift was successful

Dulles, Virginia, United States

• Performed physical server maintenance by visiting multiple Akamai datacenters per week
• Maintenance work consisted of unracking servers and racking replacements, running ethernet/fiber/power cable wiring, reseating server components, replacing drives, and troubleshooting and diagnosing hardware issues
• Lifted 50+ pounds and unpackage equipment for several contiguous hours/days
• Responsible for working Overtime various days to finish deployments and deconstructions
• Investigated, cleaned and tested down and flapping fiber links
• Responsible for neat cable management of power and network cables, and accurate labels for fiber connections at each end

Washington, District Of Columbia, United States

• Served as a primary author and editor for publishing literary works by writing and proofreading manuscripts to maintain Pen & Pad’s standards for quality work
• Worked with management on creating and improving services offered with regular emails
• Communicated with authors regularly throughout the production process including consultations
• Responsible for handling all pre-press work: filing copyright with government, providing ISBN and barcode and giving final approval of the book layout before going to print
• Acted as an experimental author for developing innovative marketing strategies for all other authors

Washington, District Of Columbia, United States

• Provided Tier II support to Electronic Official Personnel Folder (eOPF) Help Desk
• Ensured eOPF 24/7/365 Up Time via application support, testing and resolution of open issues
• Documented error alerts to developer by testing application and reporting all identified bugs
• Archived daily help desk and weekly agency/enterprise reports by storing reports on shared drive to be used by operations team and program managers
• Updated and maintained internal daily issues log spreadsheet for team reference and completed concise documentation

Arlington, VA

• Installed, maintained and updated academic and library software on 120+ computers for both Windows and Macintosh operating systems and mobile devices
• Responsible for troubleshooting hardware, researched new materials and learned to operate a variety of technology
• Provided technical assistance to all student library patrons and librarians
• Worked with the Information Technology Team to accomplish technology infrastructure goals
• Properly documented work to demonstrate effectiveness
• Implemented and updated support programs to optimize IT infrastructure

Bachelor Of Arts - Ba, Philosophy

Activities and Societies: • National Technical Honor Society (NTHS) 2011 • Sigma Alpha Lambda, National Leadership and Honors Organization.

Master'S Degree, It Computer Security