Sam Driver Email & Phone Number

Adelaide, Australia

Technical Lead on Multiple Projects. Providing technical direction, management and integration of multiple disciplines, including project planning, performance and control.Supporting entire application life-cycle from Design, Development, Deployment and Support.Currently specializing in Contact Centre Management, IVR & VOIP development utilising best in.

Adelaide, Australia

• Provide support to the global servicedesk team of 25 based in AtlantaRemedy applicaton support and developmentCreate automation processes for businessProvide application support to ServicedeskDeveloping Symantec.
• I completed two major projects for the Servicedesk an overall dashboard display for daily team stats, and an individual agent dashboard which allows the 4 managers to assess and manage their team members… Show more.
• I completed two major projects for the Servicedesk an overall dashboard display for daily team stats, and an individual agent dashboard which allows the 4 managers to assess and manage their team members by giving them.
• I managed the Symantec Workflow, Symantec Servicedesk, Altiris, LLIS Toolbox web portal, and backend SQL Server during a difficult migration, integrating old Servicedesk systems into new environment and provided.

Adelaide, Australia

• This was a shifting role comprising of a slow migration from Baulderstone Servicedesk Team leader to LendLease application support specialist as the servicedesk was relocated to the US. As part of this role I managed.
• Using Symantec workflow I created an online portal where employees could onboard new users with email approval integration, request management, HR, procurement and AD/Exchange integration. This cut down the turnaround.
• Using Symantec Workflow I created an asset portal that procurement could use to order hardware from vendor (Dell) using external XML vendor integration, track assets and deliveries, also automated Jobpac (financial.

• I managed a team of 5 servicedesk personnel to deliver helpdesk support to a company of 3000, averaging 1600 calls a month with a minimum fix on first of 60% usually exceeding 75% most months. I was the point of.
• Involved in Major business restructure when Baulderstone/Abigroup/IS was acquired by LendLease which lead to the absorption of the 3 servicedesks into the LendLease helpdesk based in Atlanta. This required a major.
• Hired and mentored multiple members of the servicedesk over the years identifying key strengths and areas of interest and working with 2nd level groups to enhance their skills to the point where they have been promoted.
• Key team member in the implementation of new servicedesk tool and workflow automation including requirement analysis, design, implementation and ongoing workflow development Show less

Adelaide, Australia

-Problem investigation and resolution-Problem reporting and compliance -Perform Level 1 problem investigation either fix or escalate & track-Provide Desktop support including software, hardware and networking support for desktops, laptops and peripherals.

Adelaide Area, Australia

Combined 2nd Level Helpdesk (Took over responsibility for all Holden Tasks that go to 2nd level), while continuing 1st level Holden support & also SAP support.-All Tasks associated with Active Directory inc. Directory Access/Software Installs-Creation/Modification of User Accounts via AD-Advanced Helpdesk Support problem solving and troubleshooting-Operate.

Adelaide Area, Australia

-Problem investigation and resolution-Problem reporting and compliance -Perform Level 1 problem investigation either fix or escalate & track-Ensure all Help Desk queries are allocated appropriately by determining urgency and level of expertise required

Adelaide, Australia

NightShift work supporting US Internal SAP helpdesk

Adelaide, Australia

• To contribute to the satisfaction of customer expectations by providing advanced technical support for a wide range of telecommunication products and services.
• Interact with the customer to understand and meet service expectations
• conduct simplex and complex testing, and diagnostic activities on equipment, simplex and complex products, service and system faults remote from the field, and determine the appropriate course of action from a wide.
• conduct simplex and complex testing, and diagnostic activities on equipment, simplex and complex products, service and system faults remote from the field, and determine the appropriate course of action from a wide.

Advanced Diploma, Information Technology

Diploma of Information Technology

Education record