Sam Kidd Email & Phone Number

• Perform quality assurance to ensure internal processes and protocol are being followed• Conduct quality control for written customer service requests received via our secure online chat portal• Lead new hire training and job shadowing• Build efficient systems that allow me to consistently exceed my quota and maintain accuracy• Provide feedback to team that allows for higher quality customer service through concise and accurate responses• Research sensitive information regarding customer insurance, taxes, and mortgage information • Started as a Level 1 (responding to customer service requests) and worked up to Level 2 (quality control and assurance) in less than a year due to high quota attainment and attention to detail

Indianapolis, Indiana, United States

• Coordinated communication between our fitness center and hotel teams to assure all tasks were completed in a timely fashion• Streamlined systems to ensure smooth daily operations and task completion• Interviewed candidates interested in joining the team• Performed new hire training

• Operated an online coaching business that specialized in helping entrepreneurs transform their health and well-being• Helped clients succeed with hands-on 1:1 coaching and co-creation of personalized plans• Provided daily client support and communication, working collaboratively to find creative solutions to their challenges in a fun, efficient way

Carmel, Indiana, United States

• Reviewed insurance documents for auto sales between loan company and dealerships• Was part of a specialized team who carried out specific, complex processes of transferring loans between multiple dealers•Created daily systems to maintain accuracy and high production