• Ascended to the top 5 in sales out of 1200 sales reps through a combination of strategic cold calling andleveraging warm leads, achieving this feat immediately post-training with no prior book of business.• Attained the top 1% ranking in the company, boasting a one-call close rate of 23% and setting a record for thelargest sale, generating six sales from a single phone call.• Executed end-to-end client interactions, from prospecting and appointment setting to follow-ups… Show more • Ascended to the top 5 in sales out of 1200 sales reps through a combination of strategic cold calling andleveraging warm leads, achieving this feat immediately post-training with no prior book of business.• Attained the top 1% ranking in the company, boasting a one-call close rate of 23% and setting a record for thelargest sale, generating six sales from a single phone call.• Executed end-to-end client interactions, from prospecting and appointment setting to follow-ups andsatisfaction assessments, handling confidential information and tailoring insurance plans to meet clients'specific needs. Show less

Oversaw the comprehensive management of a team comprising 15 front desk staff members, handling the entire process from recruitment and training to scheduling.Leveraged advanced proficiency in Mind Body Online software to meticulously manage billing accuracy, class schedules, membership retention, renewals, credit card processing, and client account reconciliation, ensuring operational efficiency.Executed the preparation and processing of bi-weekly payroll seamlessly through the… Show more Oversaw the comprehensive management of a team comprising 15 front desk staff members, handling the entire process from recruitment and training to scheduling.Leveraged advanced proficiency in Mind Body Online software to meticulously manage billing accuracy, class schedules, membership retention, renewals, credit card processing, and client account reconciliation, ensuring operational efficiency.Executed the preparation and processing of bi-weekly payroll seamlessly through the ADP payroll processing system, ensuring accuracy and compliance.Demonstrated keen financial acumen by analyzing profit and loss statements, resulting in a remarkable 9% increase in total revenue within a span of two months.Assumed responsibility for maintaining the facility's high standards, overseeing cleanliness, scheduling repairs, and implementing preventative maintenance measures for all equipment. Successfully managed supply ordering and maintained optimal inventory control for the studio. Show less

• Executed innovative campaigns that propelled club growth from 2,300 members to 5,000+, positioning the gymas one of the most profitable in the country.• Managed the comprehensive recruitment, training, and supervision of over 30 staff across personal training,operations, and sales teams.• Analyzed market trends, deciphered competitor strategies, and implemented successful marketing initiatives tomaintain a competitive edge.

• Thrived in high-stress situations, interacting with VIP clientele including the Carnegie Mellon family and CEOs of Fortune 500 companies.• Held ultimate accountability for guest experience, proactively resolving all guest issues in real time toensure satisfaction.• Proactively anticipated guest needs, cultivating an unforgettable experience through thoughtful andanticipatory hospitality

Serving as the influential voice of the Edward R. Murrow College of Communication students, we are dedicated to fostering open dialogue on issues and concerns among our constituents and university administrators. Our primary objective is to seek consensus on various matters on behalf of the Associated Students of Washington State University (ASWSU).Moreover, the Senate stands as a crucial financial resource, boasting an $80,000 annual operating budget. This fund serves as support for… Show more Serving as the influential voice of the Edward R. Murrow College of Communication students, we are dedicated to fostering open dialogue on issues and concerns among our constituents and university administrators. Our primary objective is to seek consensus on various matters on behalf of the Associated Students of Washington State University (ASWSU).Moreover, the Senate stands as a crucial financial resource, boasting an $80,000 annual operating budget. This fund serves as support for Registered Student Organizations, offering them the opportunity to submit requests for program funding, event support, and conference attendance.The legislations crafted and decided upon by the Student Senate act as guiding principles, influencing the future actions of ASWSU and other organizations across the university campus. We are committed to proactive engagement, ensuring a vibrant and collaborative environment that positively impacts the student experience. Show less

Conducting captivating tours and guiding prospective students through the distinguished halls of Edward R. Murrow, Goertzen, and Jackson, while seamlessly coordinating impactful events. Collaborating with the communication advisor team to offer steadfast support and assuming the role of a mentor for current students, fostering growth and success in their academic journey.

Programming:Conducted thorough assessments of community needs to craft impactful programming for peers.Skillfully engaged and communicated with students to foster community involvement through education and engagement initiatives.Developed comprehensive plans and executed them meticulously, paying close attention to intricate logistics.Door Decs & Bulletin Boards:Created welcoming environments by passively communicating and educating the community through visually… Show more Programming:Conducted thorough assessments of community needs to craft impactful programming for peers.Skillfully engaged and communicated with students to foster community involvement through education and engagement initiatives.Developed comprehensive plans and executed them meticulously, paying close attention to intricate logistics.Door Decs & Bulletin Boards:Created welcoming environments by passively communicating and educating the community through visually appealing door decorations and bulletin boards.Consistently met deadlines with meticulous attention to detail, ensuring timely completion of assigned tasks.Conducted research to curate educational materials, enhancing the overall experience for students in their community.Duty & Crisis Response:Ensured a secure and safe environment through proactive and responsive measures.Responded professionally and effectively to various unanticipated crises, demonstrating resilience under pressure.Contributed to a rotational on-call system, promoting safety and adeptly managing crises as they arose.Administration & Paperwork:Generated weekly reports and compelling proposals for events and funding, presenting them to supervisors for approval.Exhibited meticulous attention to detail in recording events and maintaining administrative paperwork and reports, ensuring accuracy and completeness. Show less

Facilitate meaningful connections between faculty and students at Washington State University, acting as a dedicated advocate for the student voice and needs. The primary mission of PSAB is to enhance and elevate the overall student experience.Key Responsibilities:Champion the Student Voice:Be the articulate and passionate representative for over 24,000 undergraduates at Washington State University, ensuring their perspectives are heard and valued.Effective… Show more Facilitate meaningful connections between faculty and students at Washington State University, acting as a dedicated advocate for the student voice and needs. The primary mission of PSAB is to enhance and elevate the overall student experience.Key Responsibilities:Champion the Student Voice:Be the articulate and passionate representative for over 24,000 undergraduates at Washington State University, ensuring their perspectives are heard and valued.Effective Communication with University Leadership:Skillfully articulate thoughts and ideas, serving as a conduit between students and the President of the university. Foster open and constructive dialogue to bring about positive changes and improvements.By bridging the gap and embodying the essence of student advocacy, PSAB is committed to fostering a campus environment where every voice is acknowledged, and the student experience is continually enhanced. Show less

Orientation Counselors serve as the enthusiastic ambassadors of Washington State University, embodying the spirit of Cougar pride. Throughout the dynamic experiences of Spring Transfer Alive!, Summer Alive! sessions, and Fall Orientation, these dedicated individuals play a pivotal role in ensuring a seamless transition for both incoming students and their parents. Meticulously trained, OCs possess an in-depth understanding of WSU resources, academic departments, the intricacies of the… Show more Orientation Counselors serve as the enthusiastic ambassadors of Washington State University, embodying the spirit of Cougar pride. Throughout the dynamic experiences of Spring Transfer Alive!, Summer Alive! sessions, and Fall Orientation, these dedicated individuals play a pivotal role in ensuring a seamless transition for both incoming students and their parents. Meticulously trained, OCs possess an in-depth understanding of WSU resources, academic departments, the intricacies of the registration system, the vibrant Pullman community, and the diverse tapestry of campus life. Their unwavering commitment to the success of their fellow Cougars establishes them as passionate advocates.Key Responsibilities Include:Guiding captivating campus tours that showcase the essence of WSU.Assisting students in crafting personalized class schedules to optimize their academic journey.Delivering engaging presentations on health and wellness to large classrooms, showcasing expertise over 30 times.Addressing a myriad of parent inquiries on various topics with poise and knowledge.Facilitating meaningful student discussions, particularly addressing concerns and fears associated with the college experience.Articulating the nuances of the General Education Program to new students, ensuring a comprehensive understanding.Infusing team spirit by leading multiple renditions of the fight song with unbridled pride.Adapting to strenuous and irregular work hours, showcasing resilience and dedication.In essence, Orientation Counselors embody the heart and soul of the WSU community, fostering an environment where every student can thrive and succeed. Show less