Samuel White Email & Phone Number

Everett, Washington, United States

Business Application Analyst at City of Everett, WA

Everett, Wa

Application Support Specialist in the Information Technology Department of the City of Everett.

Greater Seattle Area

My working career has been focused around helping my company or organization make efficient use of their information technology resources. I’ve had extensive experience working with and supporting end users of all levels of technical abilities. As a program manager at Microsoft, I worked on services that were mission critical to the business of developing and releasing Windows. Working in the Windows group was always a hands-on job. In my roles as a program manager and software tester I had ongoing experience installing, configuring, and managing Windows PC’s and Servers. My experiences include: Supporting Windows desktops up to Windows 10  Windows Server 2012 R2 Administration In person, phone, email, customer support Creating end-user documentation  Process analysis and improvement Creating and managing IT projects Creating and presenting end-user training  Reporting and data analysis Hardware installation, upgrades, troubleshooting  SQL Server querying, data extraction

Redmond, Wa

Worked on the team that handled Windows feedback (beta) programs. I was responsible for analyzing, sorting, and processing vast amount of customer bug reports and turning that in actionable feedback for the development team. This experience has left me with an expert level knowledge of setup, configuration and troubleshooting Windows Clients from Windows NT4 through Windows 10 and continued on in my time as a program manager.- PC hardware installation, upgrades, troubleshooting- Setup of Windows desktop and server operating systems- Active Directory setup and troubleshooting- Provisioning and managing of domain and local user accounts and resources- Local IP Configuration and troubleshooting- DNS and DHCP configuration and troubleshooting

Seattle, Wa

King County Government (Municipality of Metropolitan Seattle) - LAN Administrator 1992-1995• Desktop Support and Network Administrator for the ~100 staff in the Transit Directors office• Handled the procurement, installation, and support of desktop hardware and software• Procured, installed and deployed network servers for the entire transit organization• Installed and maintained server hardware in data center environments• Installed and maintained workgroup networked printers• Installed and maintained the physical layer of the network (cable runs, ports, hubs, switches, etc.)• Managed software inventory license compliance• Managed anti-virus protection for both desktops and servers