Technical Support Engineer
Brisbane, Queensland, Australia
Efficient at addressing incoming tickets, proactively managing ongoing issues and delivering tailored solutions that meet client needs, including resolving hardware and software problems quickly to reduce disruptions and enhance user satisfaction. I have a lot of experience in using ticketing systems such as ConnectWise Manage to triage, escalate, and resolve support requests, ensuring adherence to service level agreements (SLAs) and timely issue resolution.Well-versed in managing core infrastructure services like Azure/Entra Active Directory, intune, Group Policy, DNS, and DHCP to ensure seamless operations, authentication, and network stability. Capable of handling routine server maintenance, including performance monitoring, backups, and patching. Adept at troubleshooting VPNs, managing file and folder permissions, shared drives, and network resources across both on-premises environments and Azure virtual machines.