Samuel J Cummings Iii 📈 Email & Phone Number

Sunnyvale, Ca, Us

1st Course Title & Description: Using Data to Create a Better Customer ExperienceThis course helps you identify, collect, and utilize customer data effectively. Samuel teaches you how to analyze and apply data findings to your customer service needs. After this course, you'll be ready to empower your customer success with actionable, data-driven strategies.Learning objectives-Interpret customer data to enhance service experiences.-Apply analytics to predict customer needs and preferences.-Design data-driven personalization strategies for impactful customer interactions.-Safeguard customer data with best privacy and security practices.-Utilize large language models (LLMs) for personalized customer engagement.1st Course Link: https://www.linkedin.com/learning/using-data-to-create-a-better-customer-experience/

Sydney, Au

St Louis, Us

The world's premier Data Science & Customer Success partner! Helping companies improve their customer success operations by implementing the latest in applied Data Science best practices. We help CSM's, CS Leaders and Technical CS Architects alike improve the following:►Building actionable data driven health scores for complex multidimensional use cases►Conducting churn analytics projects that are more impactful using a powerful new frameworks to infer customer intentionality►Creating high value tech touch processes around customer behavioral patterns►Drafting compelling presentations, reports, dashboards and collateral for customer facing teams►Evaluating effectiveness of human and automated interactions in mitigating risk and capitalizing on opportunities

Austin, Texas, Us

Sunnyvale, Ca, Us

Won the Q3'21 Inspire Award for work as an Enterprise CSM with a 4.91/5 customer satisfaction score.Served as a key project manager to assigned accounts, to support effective onboarding and complex implementation of products, services and training to new and existing customers.Key Responsibilities►Interpret customer insights to drive change in product usage trends and act as voice of customer►Provide best practices to help drive user behavior and adoption in product and map Linkedin solutions to existing customer workflows►Ensure successful onboarding of new accounts and new users by setting objectives which result in basic product functionality and provide advanced training in order to develop existing users►Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success►Identify and provide product education and ongoing onboarding needs through analysis of engagement metrics and drive best practice usage of the Linkedin Platform►Act as a trusted advisor to the end users and their management to drive product adoption and ensure they leverage the solution to achieve agreed operational priorities, leading to full business value►Host regional and segment specific webinar series for end-users to ensure customers are provided with additional education to fully optimize usage of LinkedIn Products

San Francisco, California, Us

San Francisco, California, Us

Focused on implementing predictive analytics use-cases for Customer Success Management. Working on Churn Modeling, Customer Segmentation, Customer health score, propensity model for up-sell/cross-sell,deriving actionable insight and automating the data science workflow.Key Responsibilities:► Defines our end to end data science consulting projects with our clients and prospects.► Presented in front of 300+ at our industry leading Pulse Customer Success Conference 2017► Developed data science service offerings, sales collateral and workflows► Leads a team of four data scientists remotely located in India on multiple complex data analytics and data science projects ► Productization of Data Science use-cases in the Customer Success Space

San Francisco, California, Us

Focused on implementing predictive analytics use-cases for Customer Success Management. Working on Churn Modeling, Customer Segmentation, Customer health score, propensity model for up-sell/cross-sell,deriving actionable insight and automating the data science workflow.Key Responsibilities:► Works directly with clients at all levels of management and technical acumen in driving data science modeling & automation► Created business rules & playbooks regarding customer issues such as escalation policies and SLA’s► Customer facing end to end resource on our data science consulting projects with our clients and prospects.

San Francisco, California, Us

Gainsight integrates with Salesforce and uses Big Data analytics to evaluate sales data, usage logs, support tickets, surveys and other sources of customer intelligence. Key Results:► Received 5 CSAT Rating from more than 10 of my total enterprise clients as the lead technical account manager► Captured complex business requirements based on conversations with customers and the India developer team which successfully closed 90+ company projects► Built the Customer Success Architect department at the world leader in the industry of Customer Success which went from 0 to 300K+ in service bookings in just 2 quarters► Prototyped and deployed complex system integrations in Salesforce, AWS and S3 that reduced operations time by 250%. Making our team extremely efficient► Automated our customer lifecycle via multiple integrations between Gainsight, Clarizen & Zendesk► Developed presentation decks, workbooks and documentation on new client use cases that improved our CSAT scores from below 4 to 4.75► Travel and presented at Enterprise level on the company's behalf which closed 3+ deals and generated over 10 opportunities► Served as Salesforce Admin for the Customer Success Architect Team which reduced out team overhead and inefficiency by 40%

San Francisco, California, Us

Gainsight is a fast-paced, high-growth startup. The company offers the first and only complete Customer Success Management solution, helping businesses reduce churn, increase up-sell and drive customer satisfaction.Key Results:► Received 5 star rating from more than 3 of my total enterprise clients’ per quarter, which directly impacted our CSAT and NPS scores for our quarterly goals ► Served as a critical resource that delivered value for customers which allowed for us to become the #2 fastest growing tech company in United States 2015 via Inc 5000► Used ETL tools like Workbench and Salesforce Developer Console to configure Data Integration Jobs which save customers hours and weeks of time to value► Installed Complex Enterprise Customer Success Solutions in multiple SFDC instances► Worked with Enterprise clients like Intuit, Cisco, Equifax, Salesforce and received high CSAT & NPS scores► Created technical presentations and collateral to communicate complex use cases to non-technical users which simplified our decision work cycles

Saint Charles, Missouri, Us

TopOPPS uses advanced analytics and machine learning algorithms in combination with convenient mobile updates to bring clarity and efficiency to the sales process. TopOPPS assists the sales reps with easy pipeline updates and guided winning behaviors that result in CRM hygiene with accurate analytics and predictive sales forecasts.►Served as our Salesforce Admin configuring complex sales operations automation and reporting dashboards►Handled new third-party tool integrations into Salesforce ►Configured Salesforce Objects, fields and process to match management's business requests►Managed implementations of TopOPPS into standalone and production instances of SFDC►Developed and maintain our Product Demo Instance►Fully automated out dev org and demo org spin up using tools like SFDC Workbench and AutoIT►Managed all technical operations for Marketing, Sales and Management Reporting efforts

Saint Charles, Missouri, Us

►Won the SIIA CODIE product of the year award►Conducted Competitive Analysis on the Sales Pipeline Analytics Market►Scoped out new customer use cases from the results of a competitive advantage report►Built presentations, reports, dashboards and collateral for customer facing projects►Worked with the Development team to make product enhancements►Gathered bugs & feature requests and managed adding them to the product roadmap►Conducted Employee Onboarding and Product Market Training as the company grew over 500%

Saint Charles, Missouri, Us

►Won best startup in ITEN Saint Louis 2014►Operated as the lead point of contact for any and all matters specific to all customers►Ensured the timely and successful delivery of our solutions according to customer needs and objectives►Led communications around the progress of monthly/quarterly initiatives to internal and external stakeholders►Identified & grew opportunities within the STL Tech community & collaborated with sales teams to ensure growth►Assisted with high severity requests, cases or issue escalations as needed►Created presentation and collateral overviewing upcoming forecast and key account metrics►Built reports and dashboards within Salesforce to manage company wide business processes

Jefferson City, Missouri, Us

St. Louis, Mo, Us

-Coordinated a Charles Drew Blood Drive in Collaboration with the American Red Cross-Prepared grants, conducted budget/statisical analysis and assisted with clinical research-Member of research team that developed and implemented "The Sickle Cell Sabbath Program", a St. Louis lay health program that increased the number of African-American first-time blood donors in St. Louis by 60% from 2003 to 2008 -Co-authored an article describing the data collection methods and results of "The Sickle Cell Sabbath Program" - published in the national medical journal, Transfusion -Sickle Cell Sabbath is currently a nationally adopted public health program and operates in several states

Bachelor Of Business Administration (Bba), Entrepreneurship/Entrepreneurial Studies

Education record