Samuel J Cummings Iii π Email and Phone Number
Author, Data Scientist & Customer Success professional with a passion for driving outcomes at
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Generative AI works
Samuel J Cummings Iii π's Location
Santa Barbara, California, United States, United States
Samuel J Cummings Iii π's Contact Details
Samuel J Cummings Iii π work email
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Samuel J Cummings Iii π personal email
n/a
Samuel J Cummings Iii π phone numbers
About Samuel J Cummings Iii π
As former Head of Data Science at Gainsight, I led a global team responsible for implementing predictive analytics use-cases for Customer Success Management. I am now a Director of Implementation who uses my vast experience leveraging data to help customers make better decisions and build successful hiring programs.- Passionate about entrepreneurship, technology, data science and enterprise software -Extensive track-record of consulting, building and managing CRM & ERP systems for over 150+ companies- 10+ years of enterprise experience leading teams and building tech businesses from 0 to multi-million dollar companies/departments-7+ years of experience of building products and services from use case requirements and deploying them into the marketplace.
Samuel J Cummings Iii π's Current Company Details
Generative Ai Works
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Author, Data Scientist & Customer Success professional with a passion for driving outcomes
- Website:
- dukelong.com
Samuel J Cummings Iii π Work Experience Details
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Generative Ai Works
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Linkedin Learning InstructorLinkedin Jul 2024 - PresentSunnyvale, Ca, Us1st Course Title & Description: Using Data to Create a Better Customer ExperienceThis course helps you identify, collect, and utilize customer data effectively. Samuel teaches you how to analyze and apply data findings to your customer service needs. After this course, you'll be ready to empower your customer success with actionable, data-driven strategies.Learning objectives-Interpret customer data to enhance service experiences.-Apply analytics to predict customer needs and preferences.-Design data-driven personalization strategies for impactful customer interactions.-Safeguard customer data with best privacy and security practices.-Utilize large language models (LLMs) for personalized customer engagement.1st Course Link: https://www.linkedin.com/learning/using-data-to-create-a-better-customer-experience/
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Global ContributorAi4Diversity Jan 2022 - PresentSydney, Au -
Co-Founder & Head Of Data ScienceDataplant Jun 2019 - PresentSt Louis, UsThe world's premier Data Science & Customer Success partner! Helping companies improve their customer success operations by implementing the latest in applied Data Science best practices. We help CSM's, CS Leaders and Technical CS Architects alike improve the following:βΊBuilding actionable data driven health scores for complex multidimensional use casesβΊConducting churn analytics projects that are more impactful using a powerful new frameworks to infer customer intentionalityβΊCreating high value tech touch processes around customer behavioral patternsβΊDrafting compelling presentations, reports, dashboards and collateral for customer facing teamsβΊEvaluating effectiveness of human and automated interactions in mitigating risk and capitalizing on opportunities -
Director Of Implementation, ScaleIndeed.Com Aug 2021 - Jan 2024Austin, Texas, Us -
Customer Success Manager, Enterprise AccountsLinkedin Feb 2020 - Aug 2021Sunnyvale, Ca, UsWon the Q3'21 Inspire Award for work as an Enterprise CSM with a 4.91/5 customer satisfaction score.Served as a key project manager to assigned accounts, to support effective onboarding and complex implementation of products, services and training to new and existing customers.Key ResponsibilitiesβΊInterpret customer insights to drive change in product usage trends and act as voice of customerβΊProvide best practices to help drive user behavior and adoption in product and map Linkedin solutions to existing customer workflowsβΊEnsure successful onboarding of new accounts and new users by setting objectives which result in basic product functionality and provide advanced training in order to develop existing usersβΊMaintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer successβΊIdentify and provide product education and ongoing onboarding needs through analysis of engagement metrics and drive best practice usage of the Linkedin PlatformβΊAct as a trusted advisor to the end users and their management to drive product adoption and ensure they leverage the solution to achieve agreed operational priorities, leading to full business valueβΊHost regional and segment specific webinar series for end-users to ensure customers are provided with additional education to fully optimize usage of LinkedIn Products
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Head Of Data ScienceGainsight Dec 2018 - Jun 2019San Francisco, California, Us -
Data Science Team LeadGainsight Aug 2017 - Jun 2019San Francisco, California, UsFocused on implementing predictive analytics use-cases for Customer Success Management. Working on Churn Modeling, Customer Segmentation, Customer health score, propensity model for up-sell/cross-sell,deriving actionable insight and automating the data science workflow.Key Responsibilities:βΊ Defines our end to end data science consulting projects with our clients and prospects.βΊ Presented in front of 300+ at our industry leading Pulse Customer Success Conference 2017βΊ Developed data science service offerings, sales collateral and workflowsβΊ Leads a team of four data scientists remotely located in India on multiple complex data analytics and data science projects βΊ Productization of Data Science use-cases in the Customer Success Space
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Data Science Project ManagerGainsight Apr 2017 - Jun 2019San Francisco, California, UsFocused on implementing predictive analytics use-cases for Customer Success Management. Working on Churn Modeling, Customer Segmentation, Customer health score, propensity model for up-sell/cross-sell,deriving actionable insight and automating the data science workflow.Key Responsibilities:βΊ Works directly with clients at all levels of management and technical acumen in driving data science modeling & automationβΊ Created business rules & playbooks regarding customer issues such as escalation policies and SLAβsβΊ Customer facing end to end resource on our data science consulting projects with our clients and prospects.
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Customer Success ArchitectGainsight Apr 2016 - Mar 2017San Francisco, California, UsGainsight integrates with Salesforce and uses Big Data analytics to evaluate sales data, usage logs, support tickets, surveys and other sources of customer intelligence. Key Results:βΊ Received 5 CSAT Rating from more than 10 of my total enterprise clients as the lead technical account managerβΊ Captured complex business requirements based on conversations with customers and the India developer team which successfully closed 90+ company projectsβΊ Built the Customer Success Architect department at the world leader in the industry of Customer Success which went from 0 to 300K+ in service bookings in just 2 quartersβΊ Prototyped and deployed complex system integrations in Salesforce, AWS and S3 that reduced operations time by 250%. Making our team extremely efficientβΊ Automated our customer lifecycle via multiple integrations between Gainsight, Clarizen & ZendeskβΊ Developed presentation decks, workbooks and documentation on new client use cases that improved our CSAT scores from below 4 to 4.75βΊ Travel and presented at Enterprise level on the company's behalf which closed 3+ deals and generated over 10 opportunitiesβΊ Served as Salesforce Admin for the Customer Success Architect Team which reduced out team overhead and inefficiency by 40%
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Implementation SpecialistGainsight Aug 2015 - Mar 2016San Francisco, California, UsGainsight is a fast-paced, high-growth startup. The company offers the first and only complete Customer Success Management solution, helping businesses reduce churn, increase up-sell and drive customer satisfaction.Key Results:βΊ Received 5 star rating from more than 3 of my total enterprise clientsβ per quarter, which directly impacted our CSAT and NPS scores for our quarterly goals βΊ Served as a critical resource that delivered value for customers which allowed for us to become the #2 fastest growing tech company in United States 2015 via Inc 5000βΊ Used ETL tools like Workbench and Salesforce Developer Console to configure Data Integration Jobs which save customers hours and weeks of time to valueβΊ Installed Complex Enterprise Customer Success Solutions in multiple SFDC instancesβΊ Worked with Enterprise clients like Intuit, Cisco, Equifax, Salesforce and received high CSAT & NPS scoresβΊ Created technical presentations and collateral to communicate complex use cases to non-technical users which simplified our decision work cycles
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Manager Of Technical SolutionsTopopps Aug 2014 - Jul 2015Saint Charles, Missouri, UsTopOPPS uses advanced analytics and machine learning algorithms in combination with convenient mobile updates to bring clarity and efficiency to the sales process. TopOPPS assists the sales reps with easy pipeline updates and guided winning behaviors that result in CRM hygiene with accurate analytics and predictive sales forecasts.βΊServed as our Salesforce Admin configuring complex sales operations automation and reporting dashboardsβΊHandled new third-party tool integrations into Salesforce βΊConfigured Salesforce Objects, fields and process to match management's business requestsβΊManaged implementations of TopOPPS into standalone and production instances of SFDCβΊDeveloped and maintain our Product Demo InstanceβΊFully automated out dev org and demo org spin up using tools like SFDC Workbench and AutoITβΊManaged all technical operations for Marketing, Sales and Management Reporting efforts -
Product ManagerTopopps Apr 2014 - Aug 2014Saint Charles, Missouri, UsβΊWon the SIIA CODIE product of the year awardβΊConducted Competitive Analysis on the Sales Pipeline Analytics MarketβΊScoped out new customer use cases from the results of a competitive advantage reportβΊBuilt presentations, reports, dashboards and collateral for customer facing projectsβΊWorked with the Development team to make product enhancementsβΊGathered bugs & feature requests and managed adding them to the product roadmapβΊConducted Employee Onboarding and Product Market Training as the company grew over 500%
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Account ManagerTopopps Feb 2014 - Apr 2014Saint Charles, Missouri, UsβΊWon best startup in ITEN Saint Louis 2014βΊOperated as the lead point of contact for any and all matters specific to all customersβΊEnsured the timely and successful delivery of our solutions according to customer needs and objectivesβΊLed communications around the progress of monthly/quarterly initiatives to internal and external stakeholdersβΊIdentified & grew opportunities within the STL Tech community & collaborated with sales teams to ensure growthβΊAssisted with high severity requests, cases or issue escalations as neededβΊCreated presentation and collateral overviewing upcoming forecast and key account metricsβΊBuilt reports and dashboards within Salesforce to manage company wide business processes
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State Representative Candidate Missouri 78Th DistrictState Of Missouri Feb 2012 - Aug 2012Jefferson City, Missouri, Us -
Research Associate & Ferring ScholarWashington University School Of Medicine Jan 2003 - Aug 2007St. Louis, Mo, Us-Coordinated a Charles Drew Blood Drive in Collaboration with the American Red Cross-Prepared grants, conducted budget/statisical analysis and assisted with clinical research-Member of research team that developed and implemented "The Sickle Cell Sabbath Program", a St. Louis lay health program that increased the number of African-American first-time blood donors in St. Louis by 60% from 2003 to 2008 -Co-authored an article describing the data collection methods and results of "The Sickle Cell Sabbath Program" - published in the national medical journal, Transfusion -Sickle Cell Sabbath is currently a nationally adopted public health program and operates in several states
Samuel J Cummings Iii π Skills
Leadership
Sales
Public Speaking
Social Media
Management
Entrepreneurship
Analytics
Analysis
Start Ups
Social Networking
Digital Marketing
Salesforce.com
Data Analysis
Market Research
Sales Process
Marketing Research
Competitive Analysis
Account Management
Strategic Planning
Saas
Strategy
Crm
Forecasting
Marketing Strategy
Product Management
Online Marketing
Product Marketing
Market Analysis
Organizational Development
Marketing Communications
Business Strategy
Brand Development
Strategic Partnerships
Salesforce.com Implementation
Database Design
Big Data
B2b
Brand Management
Sap
Google Analytics
Enterprise Software
Salesforce.com Administration
Front End Coding
Data Science
Predictive Analytics
Python
Machine Learning
Product Innovation
Samuel J Cummings Iii π Education Details
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Saint Louis UniversityEntrepreneurship/Entrepreneurial Studies -
Saint Louis University High School
Frequently Asked Questions about Samuel J Cummings Iii π
What company does Samuel J Cummings Iii π work for?
Samuel J Cummings Iii π works for Generative Ai Works
What is Samuel J Cummings Iii π's role at the current company?
Samuel J Cummings Iii π's current role is Author, Data Scientist & Customer Success professional with a passion for driving outcomes.
What is Samuel J Cummings Iii π's email address?
Samuel J Cummings Iii π's email address is sc****@****din.com
What is Samuel J Cummings Iii π's direct phone number?
Samuel J Cummings Iii π's direct phone number is +165038*****
What schools did Samuel J Cummings Iii π attend?
Samuel J Cummings Iii π attended Saint Louis University, Saint Louis University High School.
What skills is Samuel J Cummings Iii π known for?
Samuel J Cummings Iii π has skills like Leadership, Sales, Public Speaking, Social Media, Management, Entrepreneurship, Analytics, Analysis, Start Ups, Social Networking, Digital Marketing, Salesforce.com.
Who are Samuel J Cummings Iii π's colleagues?
Samuel J Cummings Iii π's colleagues are Lynsay Hanna, Cayla Dengate, Stephanie Conway, Micaela Flores, Harsh Patel, John Guehl, Rakshit Ravindranathan.
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