Sam Jacobsen Email & Phone Number

▪ Analyzed large qualitative and quantitative datasets of customer service calls and sales information▪ Presented weekly, monthly, and quarterly analyses to clients regarding product development needs, training opportunities, marketing suggestions, and financial gains/losses▪ Created clear visualizations of data for clients in Power BI and Excel▪ Trained and managed a team of 7 contractors working on data entry and quality assurance

Provo, Utah, United States

▪ Exported and organized data from YouTube and Google Analytics into R▪ Wrote an RStudio program to determine which factors most impacted revenue and subscriber increases▪ Programmed in JavaScript alongside CEO to add new data collection abilities in the Lifey phone apps▪ Created walkthrough for future interns regarding programs used for data collection and analysis

Orem, Utah, United States

▪ Maintained positive relations with customers and functionality with coworkers during stressful scenarios▪ Transitioned easily between new computer systems in order to improve the customer experience

Orem, Utah, United States

▪ Responsible for data management regarding customers and service technicians▪ Coordinated communication and proper scheduling for daily and future services▪ Assembled financial and otherwise sensitive information into a secure and organized database

Provo, Utah Area

▪ Oversaw training of new employees to implement proper work procedures▪ Handled conflicts with customers▪ Ensured accountability with company’s daily revenue from employees

Marysville Washington

▪ Trained three new employees through week-long training programs to help implement proper job execution.▪ Assigned to work with new and struggling employees to support work ethic and improve performance.▪ Balanced time between deli and cashier responsibilities to improve productivity.

▪ Stocking and organizing shelves, cleaning bathrooms, bagging groceries, sweeping, mopping, gathering carts.

Bachelor Of Science - Bs, Statistics: Applied Statistics And Analytics

Minor in Business Management Programming courses taken: R, SAS, and MS Excel VBA

Education record