Samuel Soares Email & Phone Number

✓ Acquisition by Opentext on January 30th, 2024 from Micro Focus International is comprised of the following companies: Micro Focus, Borland, Attachmate, SUSE, NetIQ, and Novell.✓ Developed strong client relationships to understand their business needs and offer proactive solutions to maintain efficient technological environments.✓ Responsible for tailored solutions for efficient technological environments. Gained in-depth knowledge of client systems, configurations, and… Show more ✓ Acquisition by Opentext on January 30th, 2024 from Micro Focus International is comprised of the following companies: Micro Focus, Borland, Attachmate, SUSE, NetIQ, and Novell.✓ Developed strong client relationships to understand their business needs and offer proactive solutions to maintain efficient technological environments.✓ Responsible for tailored solutions for efficient technological environments. Gained in-depth knowledge of client systems, configurations, and business needs.✓ Ability addressed customer issues to maintain optimal technological environments for strategic Premium Customers with technical issues post-upgrade, update, and fresh installation.✓ Customized knowledge-based technical documents for various applications, databases, troubleshooting and incident reports, and root cause analysis reports .✓ Provided Support for Projects with Documentation of Procedures be it Upgrade, Migration and Update, Installation, Configuration, Implementation of best practices, Sizing, Scalability (Performance and Adjustment), Protection Assessment, Monitoring, Backup Strategy, Restoration and Disaster Recovery. Show less

✓ Acquisition by Micro Focus on September 15th, 2014 from Attachmate Group, Inc. Micro Focus International is comprised of the following companies: Micro Focus, Borland, Attachmate, SUSE, NetIQ, and Novell.✓ As a Dedicated Support Engineer (DSE), assigned to support one of the largest and most strategic Premium Customers with post-implementation product issues. Supported the customer by gaining first-hand knowledge of their system, configuration and business needs. This familiarity… Show more ✓ Acquisition by Micro Focus on September 15th, 2014 from Attachmate Group, Inc. Micro Focus International is comprised of the following companies: Micro Focus, Borland, Attachmate, SUSE, NetIQ, and Novell.✓ As a Dedicated Support Engineer (DSE), assigned to support one of the largest and most strategic Premium Customers with post-implementation product issues. Supported the customer by gaining first-hand knowledge of their system, configuration and business needs. This familiarity accelerated response times to requests and ensured that solutions were tailored to the customer's environment and business circumstances.✓ My objectives working with the client are to avoid possible problems and maintain the IAM technology environment in a more efficient and optimized way. Always available to respond in a timely manner to any issues that arose with the network and utilized IAM resources as needed to help with these issues, and developed relationships with the client's technical team. Show less

✓ Acquisition by Micro Focus on September 15th, 2014 from Attachmate Group, Inc. The Micro Focus International is comprised of the following companies; Micro Focus, Borland, Attachmate, SUSE, NetIQ, Novell.✓ Leading the work on most complex support issues up to six Major Account Customers to bring them to a timely resolution critical customer situations. As troubleshooting including analyze in depth such as debug, gather diagnostics, diagnose faults, duplicate issue, engage Engineering… Show more ✓ Acquisition by Micro Focus on September 15th, 2014 from Attachmate Group, Inc. The Micro Focus International is comprised of the following companies; Micro Focus, Borland, Attachmate, SUSE, NetIQ, Novell.✓ Leading the work on most complex support issues up to six Major Account Customers to bring them to a timely resolution critical customer situations. As troubleshooting including analyze in depth such as debug, gather diagnostics, diagnose faults, duplicate issue, engage Engineering & Development to fix issues✓ Council my peers on customer critical issues, sharing best practices due to in-depth knowledge of IAM products as Technical Mentoring (Micro Focus/NetIQ)✓ Hold technical team meetings, planning meetings etc may be required with customers to discuss their needs and prepare reports or presentations that set out their recommendations. Serve as customer advocate within Company.✓ Be accountable for getting resolution and answers to customers and with Monthly status report to be provided to customer and your manager. Show less

✓ Acquisition by Attachmate Group, Inc. on November 22th, 2010 from Novell, Inc. The Attachmate Corporation is comprised of the following companies: Attachmate, SUSE, NetIQ, and Novell.✓ Responsible for technical support for the largest and most strategic customers, providing timely resolution of critical customer situations. Providing post-product implementation support.✓ Advised my colleagues on important customer issues, exchanging best practices based on a deep knowledge of… Show more ✓ Acquisition by Attachmate Group, Inc. on November 22th, 2010 from Novell, Inc. The Attachmate Corporation is comprised of the following companies: Attachmate, SUSE, NetIQ, and Novell.✓ Responsible for technical support for the largest and most strategic customers, providing timely resolution of critical customer situations. Providing post-product implementation support.✓ Advised my colleagues on important customer issues, exchanging best practices based on a deep knowledge of IAM (Technical Mentoring) products.✓ SUSE Linux Enterprise Server, SUSE Linux Enterprise Server HAE, ReaR, SUSE Manager, SUSE Manager, SUSE Live Patching, SUSE Linux Enterprise Server for SAP applications, SAP HANA, SUSE Linux Server with Oracle 10gR2, 11gR2 and 12cR1, Oracle RAC 11.2. 0.1 Show less

✓ Acquisition by Novell Inc. on November 04th, 2003 from SUSE. Novell, Inc. is comprised of the following companies: Novell and SUSE.✓ Responsible for the most challenging support tasks to promptly resolve critical customer issues. This involves thorough analysis during troubleshooting, such as debugging, collecting diagnostic information, identifying faults, replicating issues, and engaging the engineering and development team to resolve and fix the issues.✓ Ability to identify… Show more ✓ Acquisition by Novell Inc. on November 04th, 2003 from SUSE. Novell, Inc. is comprised of the following companies: Novell and SUSE.✓ Responsible for the most challenging support tasks to promptly resolve critical customer issues. This involves thorough analysis during troubleshooting, such as debugging, collecting diagnostic information, identifying faults, replicating issues, and engaging the engineering and development team to resolve and fix the issues.✓ Ability to identify problems, based on familiarization with customers' technical and business environments. I wrote technical documents, based on known issues and support courses, including technical information for customers about upcoming patches, technical news, etc.✓ SUSE Linux Enterprise Server, SUSE Linux Enterprise Server HAE, ReaR, SUSE Manager, SUSE Manager, SUSE Live Patching, SUSE Linux Enterprise Server for SAP applications, SAP HANA, SUSE Linux Server with Oracle 10gR2, 11gR2 and 12cR1, Oracle RAC 11.2. 0.1 Show less

✓ Acquisition by Novell Inc. on November 04th, 2003 from SUSE. Novell, Inc. is comprised of the following companies: Novell and SUSE.✓ Provided accurate and timely solutions to customers and partners using Novell products on NetWare, Linux and Windows via phone, chat and email. writing technical information documents clarifying customer problems✓ Solved problems and presented accurate and timely solutions to the customer with technical information for continuous… Show more ✓ Acquisition by Novell Inc. on November 04th, 2003 from SUSE. Novell, Inc. is comprised of the following companies: Novell and SUSE.✓ Provided accurate and timely solutions to customers and partners using Novell products on NetWare, Linux and Windows via phone, chat and email. writing technical information documents clarifying customer problems✓ Solved problems and presented accurate and timely solutions to the customer with technical information for continuous improvement.✓ Excellent analytical, problem-solving, interpersonal, communication, customer service, and technical writing skills.✓ Analyzed complex problems and found alternative solutions, making logical decisions based on the client's overall needs. Show less

✓ Provided customer support on all Novell products.

✓ Led work on the most complex customer support issues at Novell.

✓ Maintenance of workstation software and hardware, including network and servers✓ As a trainee, gain practical experience and gradually take on more responsibilities✓ Become full-fledged system analysts or specialize in specific areas (such as cybersecurity, finance, or healthcare for IT).

✓ Developing with Visual Basic HR System

✓ System analysts to optimizing IT systems and ensuring they align with business needs!✓ Finance staff are the backbone of financial management, contributing to the organization’s growth and stability!✓ Office boys contribute significantly to the smooth functioning of an organization, ensuring that daily operations run seamlessly!

Mba, Strategic Management Of Information Technology

Bachelor'S Degree, Bsc, Information Systems Administration