Samuel Soares work email
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Samuel Soares personal email
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✓ I began my career at Novell Inc., a distinguished technology leader renowned for its pioneering work in Identity Management. Throughout the years, underwent multiple mergers and acquisitions, contributing for Micro Focus/OpenText that has portfolio compound of Novell, SUSE and NetIQ solutions for Delivery Results & Driving Business Growth with customers.✓ Empowered individuals and organizations by sharing knowledge and expertise in IT infrastructure, fostering growth and innovation through effective problem-solving and technology solutions. ✓ The Major Account Customers as Visanet (2 years), Cielo (10 years), Braskem (11 years), Claro (6 years), Bradesco Cartões (2 years), TIVIT (1 year), GOL (1 year), VALE (4 years), Prodesp (2 years), Embraer (2 years). Global as VALE Inco (6 years), Wyeth (2 years), MARS (2 years).✓ With a career spanning more than two decades, I evolved from practical technical roles to strategic Premium Support as an Identity and Access Management Specialist. My tenure at leading companies like Novell, SUSE, NetIQ is a testament to my dedication to technological excellence and helping others navigate the complex IT landscape.✓ As DirXML evolved into IAM (Identity and Access Management) and IGA (Identity Governance and Administration), I improved my customer service skills,✓ By combining my technical knowledge with a passion for IT, I strive to make a lasting impact on the world of IT. I help people navigate their complexities and harness their potential for personal and organizational growth.Professional Development Completed SailPoint IdentityIQ/IdentityNow, CyberArk Privileged Access Management, Okta Customer/Workforce Identity Cloud. In Progress AWS Cloud Foundations by USP, Agile Methodologiest by PUC, CC CyberSecurity by ISC2.PROJECTS AND IMPORTANT RESULTS✓ Installation, configuration, upgraded and update of IAM, AM and SIEM. Likewise integrated Active Directory, SAP RH, JDBC, Delimited Text, RACF, ACF2, TopSecret for Braskem, VALE and Identity Governance Administration as SailPoint O&M of NetIQ for Cielo.✓ Installation, configuration, upgraded and update of SUSE Manager for PRODESP as 1st customer and SUSE Linux Enterprise for SAP Application for Votorantim.✓ Installation, configuration, upgraded and update eDirectory/LDAP Integrated Linux, Unix, AIX, HP UX for TIVIT.✓ Installation, configuration, upgraded and update for eDirectory/LDAP Transactional with the goal to supporting authentication of 2 to 5 million users for Cielo as 1st customer and of 7 to 10 million users for GOL as 2nd customer.
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Designated Support EngineerOpentext Jan 2023 - Jan 2024✓ Acquisition by Opentext on January 30th, 2024 from Micro Focus International is comprised of the following companies: Micro Focus, Borland, Attachmate, SUSE, NetIQ, and Novell.✓ Developed strong client relationships to understand their business needs and offer proactive solutions to maintain efficient technological environments.✓ Responsible for tailored solutions for efficient technological environments. Gained in-depth knowledge of client systems, configurations, and… Show more ✓ Acquisition by Opentext on January 30th, 2024 from Micro Focus International is comprised of the following companies: Micro Focus, Borland, Attachmate, SUSE, NetIQ, and Novell.✓ Developed strong client relationships to understand their business needs and offer proactive solutions to maintain efficient technological environments.✓ Responsible for tailored solutions for efficient technological environments. Gained in-depth knowledge of client systems, configurations, and business needs.✓ Ability addressed customer issues to maintain optimal technological environments for strategic Premium Customers with technical issues post-upgrade, update, and fresh installation.✓ Customized knowledge-based technical documents for various applications, databases, troubleshooting and incident reports, and root cause analysis reports .✓ Provided Support for Projects with Documentation of Procedures be it Upgrade, Migration and Update, Installation, Configuration, Implementation of best practices, Sizing, Scalability (Performance and Adjustment), Protection Assessment, Monitoring, Backup Strategy, Restoration and Disaster Recovery. Show less -
Designated Support EngineerMicro Focus Jan 2019 - Jan 2023✓ Acquisition by Micro Focus on September 15th, 2014 from Attachmate Group, Inc. Micro Focus International is comprised of the following companies: Micro Focus, Borland, Attachmate, SUSE, NetIQ, and Novell.✓ As a Dedicated Support Engineer (DSE), assigned to support one of the largest and most strategic Premium Customers with post-implementation product issues. Supported the customer by gaining first-hand knowledge of their system, configuration and business needs. This familiarity… Show more ✓ Acquisition by Micro Focus on September 15th, 2014 from Attachmate Group, Inc. Micro Focus International is comprised of the following companies: Micro Focus, Borland, Attachmate, SUSE, NetIQ, and Novell.✓ As a Dedicated Support Engineer (DSE), assigned to support one of the largest and most strategic Premium Customers with post-implementation product issues. Supported the customer by gaining first-hand knowledge of their system, configuration and business needs. This familiarity accelerated response times to requests and ensured that solutions were tailored to the customer's environment and business circumstances.✓ My objectives working with the client are to avoid possible problems and maintain the IAM technology environment in a more efficient and optimized way. Always available to respond in a timely manner to any issues that arose with the network and utilized IAM resources as needed to help with these issues, and developed relationships with the client's technical team. Show less -
Premium Support EngineerMicro Focus Sep 2014 - Jan 2019✓ Acquisition by Micro Focus on September 15th, 2014 from Attachmate Group, Inc. The Micro Focus International is comprised of the following companies; Micro Focus, Borland, Attachmate, SUSE, NetIQ, Novell.✓ Leading the work on most complex support issues up to six Major Account Customers to bring them to a timely resolution critical customer situations. As troubleshooting including analyze in depth such as debug, gather diagnostics, diagnose faults, duplicate issue, engage Engineering… Show more ✓ Acquisition by Micro Focus on September 15th, 2014 from Attachmate Group, Inc. The Micro Focus International is comprised of the following companies; Micro Focus, Borland, Attachmate, SUSE, NetIQ, Novell.✓ Leading the work on most complex support issues up to six Major Account Customers to bring them to a timely resolution critical customer situations. As troubleshooting including analyze in depth such as debug, gather diagnostics, diagnose faults, duplicate issue, engage Engineering & Development to fix issues✓ Council my peers on customer critical issues, sharing best practices due to in-depth knowledge of IAM products as Technical Mentoring (Micro Focus/NetIQ)✓ Hold technical team meetings, planning meetings etc may be required with customers to discuss their needs and prepare reports or presentations that set out their recommendations. Serve as customer advocate within Company.✓ Be accountable for getting resolution and answers to customers and with Monthly status report to be provided to customer and your manager. Show less
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Premium Support EngineerNetiq Nov 2010 - Sep 2014✓ Acquisition by Attachmate Group, Inc. on November 22th, 2010 from Novell, Inc. The Attachmate Corporation is comprised of the following companies: Attachmate, SUSE, NetIQ, and Novell.✓ Responsible for technical support for the largest and most strategic customers, providing timely resolution of critical customer situations. Providing post-product implementation support.✓ Advised my colleagues on important customer issues, exchanging best practices based on a deep knowledge of… Show more ✓ Acquisition by Attachmate Group, Inc. on November 22th, 2010 from Novell, Inc. The Attachmate Corporation is comprised of the following companies: Attachmate, SUSE, NetIQ, and Novell.✓ Responsible for technical support for the largest and most strategic customers, providing timely resolution of critical customer situations. Providing post-product implementation support.✓ Advised my colleagues on important customer issues, exchanging best practices based on a deep knowledge of IAM (Technical Mentoring) products.✓ SUSE Linux Enterprise Server, SUSE Linux Enterprise Server HAE, ReaR, SUSE Manager, SUSE Manager, SUSE Live Patching, SUSE Linux Enterprise Server for SAP applications, SAP HANA, SUSE Linux Server with Oracle 10gR2, 11gR2 and 12cR1, Oracle RAC 11.2. 0.1 Show less -
Premium Support EngineerNovell Jan 2006 - Nov 2010✓ Acquisition by Novell Inc. on November 04th, 2003 from SUSE. Novell, Inc. is comprised of the following companies: Novell and SUSE.✓ Responsible for the most challenging support tasks to promptly resolve critical customer issues. This involves thorough analysis during troubleshooting, such as debugging, collecting diagnostic information, identifying faults, replicating issues, and engaging the engineering and development team to resolve and fix the issues.✓ Ability to identify… Show more ✓ Acquisition by Novell Inc. on November 04th, 2003 from SUSE. Novell, Inc. is comprised of the following companies: Novell and SUSE.✓ Responsible for the most challenging support tasks to promptly resolve critical customer issues. This involves thorough analysis during troubleshooting, such as debugging, collecting diagnostic information, identifying faults, replicating issues, and engaging the engineering and development team to resolve and fix the issues.✓ Ability to identify problems, based on familiarization with customers' technical and business environments. I wrote technical documents, based on known issues and support courses, including technical information for customers about upcoming patches, technical news, etc.✓ SUSE Linux Enterprise Server, SUSE Linux Enterprise Server HAE, ReaR, SUSE Manager, SUSE Manager, SUSE Live Patching, SUSE Linux Enterprise Server for SAP applications, SAP HANA, SUSE Linux Server with Oracle 10gR2, 11gR2 and 12cR1, Oracle RAC 11.2. 0.1 Show less -
Technical Support Engineer (Support Center)Novell Mar 2002 - Mar 2006✓ Acquisition by Novell Inc. on November 04th, 2003 from SUSE. Novell, Inc. is comprised of the following companies: Novell and SUSE.✓ Provided accurate and timely solutions to customers and partners using Novell products on NetWare, Linux and Windows via phone, chat and email. writing technical information documents clarifying customer problems✓ Solved problems and presented accurate and timely solutions to the customer with technical information for continuous… Show more ✓ Acquisition by Novell Inc. on November 04th, 2003 from SUSE. Novell, Inc. is comprised of the following companies: Novell and SUSE.✓ Provided accurate and timely solutions to customers and partners using Novell products on NetWare, Linux and Windows via phone, chat and email. writing technical information documents clarifying customer problems✓ Solved problems and presented accurate and timely solutions to the customer with technical information for continuous improvement.✓ Excellent analytical, problem-solving, interpersonal, communication, customer service, and technical writing skills.✓ Analyzed complex problems and found alternative solutions, making logical decisions based on the client's overall needs. Show less
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Support AnalystTww Do Brasil Jul 2001 - Mar 2002✓ Provided customer support on all Novell products.
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Support Analyst & ConsultantLintec Nov 1997 - Aug 2001✓ Led work on the most complex customer support issues at Novell. -
Trainee System AnalystMicrotec Sistemas Jan 1996 - Apr 1997✓ Maintenance of workstation software and hardware, including network and servers✓ As a trainee, gain practical experience and gradually take on more responsibilities✓ Become full-fledged system analysts or specialize in specific areas (such as cybersecurity, finance, or healthcare for IT). -
Developer Visual Basic Hr SystemFreelancer Dec 1994 - Dec 1995✓ Developing with Visual Basic HR System
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Office Boy, Financial Staff And System AnalystBanco Fortaleza S.A. Mar 1988 - Jul 1994✓ System analysts to optimizing IT systems and ensuring they align with business needs!✓ Finance staff are the backbone of financial management, contributing to the organization’s growth and stability!✓ Office boys contribute significantly to the smooth functioning of an organization, ensuring that daily operations run seamlessly!
Samuel Soares Skills
Samuel Soares Education Details
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Strategic Management Of Information Technology -
Ibero-American UniversityBsc, Information Systems Administration
Frequently Asked Questions about Samuel Soares
What is Samuel Soares's role at the current company?
Samuel Soares's current role is Identity and Access Management Specialist for Support & Consulting | Information Security Analyst | CyberSecurity | IAM | IGA | SIEM | Delivery Results & Driving Business Growth.
What is Samuel Soares's email address?
Samuel Soares's email address is sa****@****ook.com
What schools did Samuel Soares attend?
Samuel Soares attended Fgv - Fundação Getulio Vargas, Ibero-American University.
What skills is Samuel Soares known for?
Samuel Soares has skills like Tutoring, Mathematics, Computer Science, Technical Support, Os X, Java, Android Development, C, Software Development, Powerpoint, Microsoft Word, Sql.
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Samuel Soares
São Paulo, Brazil -
Samuel Soares
Web | Full Stack | Spring | Kubernetes | Java | Kotlin | Vue.Js | AngularBrasília, Df -
4gmail.com, ctis.com.br, itau.com.br, bain.com -
2hotmail.com, webaula.com.br -
Samuel Soares
Sdr & Bdr | Eu Contribuo Para O Crescimento De Profissionais No Mundo Corporativo | Eventos Híbridos | Oportunidade | Networking | Ebdi - Enterprise Business Development & Information.Sumé, Pb
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