Samuel Wallace Email & Phone Number

Greater Detroit Area

I work with some amazing people!

Greater Detroit Area

SharePoint Coaching, Training, User Support, Knowledge Management, Scrum, JIRA, Agile• Created bi-monthly Q&A sessions to enhance customer service within internal teams• SharePoint SME through Tier 2 Help Desk in support of over 25,000 employees• Increased ticket resolution efficiency by 12% in the first year – from 80% to 92%• Documented training material for Office 365 web applications

Herndon, Va

• Performs a wide variety of clerical duties in support of security procedures and requirements• Conduct employment verifications using online resources including the The Work Number• Conduct education verifications through the National Student Clearinghouse and Registrar’s office• Speak with various level of staff to verify employment information in compliance with our background investigation guidelines provided by the DSS• Handle confidential employee information with the upmost privacy and respect for personal information• Submit cases to our vendor Sterling Information Systems, and helped my team progress by completing over 200 cases a week.

Support Client staff with launch of On-boarding initiative msManaged user access and passwords through PeopleSoft portalManage NFO participants for the course and hotel numbers each dayAnswer Help Desk tickets using the CompuCom support siteCreated participant management reports for client-staff Developed Processes for the NFO program with the creation of the CSSDCollaborated with my team to create the framework and document the NFO programWorked with outside vendors to manage hotel requests and solve discrepancies with reservationsHigh-level communication on a weekly basis with client-staffTracked average numbers and percentages through MTM Reports to increase customer service

Support Recruiting Administrators in on-boarding over 2,300 new staff to dateOrganize employee data into weekly new-hire reports for management and supervising teamServe as new-hire liaison at each New Hire Orientation to ensure positive Day One experenceUpdate internal iShare team website by managing users and uploading shared documentsServe as the primary On-boarding POC for Recruiting Administrators and Client-Facing RecruitersMail Welcome packages to new hires on a weekly basis

Prepared and analyzed data into monthly reports presented to PartnersGenerated monthly turnover reports in support of HR Manager Serve as the POC for staff in absence of HR Manager HR Specialists

Managed a log of recruiting inventory logistics, and presented monthly usage to Recruiting SupervisorManaged Recruiting Feedback email inbox by answering candidate questions and relaying high level questions to appropriate contactsGathered and edited employee information in candidate profiles through staffing databaseSupported Recruiting Administrators through scheduling interview rooms and escorting candidates