Samuel Knuckey Email & Phone Number

United Kingdom

Niseko, Hokkaido, Japan

• Joined as a Gunner and was promoted to Lance Corporal after completing NCO training course.• Active deployments include 2018/2019: Malawi and Switzerland, 2017: Sierra Leone and 2016: Kenya.• Successfully completed NCO training course achieving first place ranking out of 28 participants.• Leading a team of 8 soldiers and empowering them to work towards their own career goals while achieving team requirements.• Creating and delivering training and mentoring programme for the Malawian National Park Rangers driving the importance of anti-poaching techniques to reduce at-risk animal poaching.• Managing a troop of between 5 to 8 soldiers at a time delivering training programmes to enhance their soldiering skills.• Monitoring individual performance and coaching junior team members in basic infantry skills to improve knowledge and enhance skill set in line targeted performance.• Devising and organising international adventure training courses to provide real-environment exposure and skill development.• Maintaining accurate team records and documents including training updates and performance appraisals.• Ensuring ongoing mental and physical wellbeing through team engagement and monitoring.• Responsible for ensuring excellent operational functionality for all vehicles, weapons and equipment through the management of planned and ad-hoc maintenance and repair schedules.• Demonstrating adaptable and diverse knowledge working on a wide variety of military equipment and systems including extensive knowledge of the Jackal/Coyote armoured fighting vehicle.• Delivering engineering system installations and ongoing maintenance support.• Setting up IT equipment and laptops to support engineering issue diagnosis and remediation when deployed on exercise.• Carrying out mechanical repairs and basic vehicle maintenance when out on military exercises.

• Worked in a production environment responsible for the ongoing maintenance of a wide variety of engineering machinery including machines that produce, grind and polish engine parts.• Interpreted technical specifications to ensure accurate production of engine component parts.• Conducted quality assurance checks in line with specified controls and protocols.• Maintained regulatory compliance including health, safety and environmental to maintain a safe working environment.• Member of a cohesive team driving the delivery of production targets and KPI’s.

• Delivered excellent customer service at all times and dealt with queries, requests and complaints.• Investigated complaints and ensured mutually beneficial resolutions applied.• Managed stock levels in the warehouse and on the shop floor ensuring effective product placement to entice customer purchasing.• Conducted regular stock checks and liaised with stakeholders to arrange for replenishment in line with customer demand.• Maintained safety and hygiene compliant shop floor environment to optimise customer experience.