The Chief Regional IT Coordinator role is the focal point (Single Point of Contact) of the IT department in the Regions. The role’s mission is to manage IT infrastructure and service delivery in the regional and country offices, and lead continual IT service improvement in line with the Bank IT strategy, directives, policies and procedures.Key objectives:• Ensure a well-managed, robust, efficient, innovative and highly available IT service.• Ensure operationalization and continual improvement of the IT services in the regions• Reinforce business intimacy by developing high-level interactions with the Directors General and Country Managers and liaise with the Headquarters to deliver quality IT services on the ground.• Ensure delivery of high quality IT infrastructure, business solutions and services and enable achieve customer satisfaction.• Ensure that the IT infrastructure, application and services in the regional hubs and country offices are aligned with the Bank’s business processes, standards, policies and procedures at all times.• Lead and supervise IT officers and ensure high team spirit and motivation within the Regional IT teams.• Manage the IT vendors contracted in the Regional and Country offices ensuring their services are provided as per Service Level Agreements (SLA) and ensure goods and services provided are of agreed quality and value.• Coordinate the implementation of new IT services, projects and initiatives in the Region to address the business needs and priorities.• Work with Infrastructure and Applications teams to prioritize IT initiatives in the Region• Oversee the delivery of IT services across the Region as per SLA, monitor and report on performance to the Regional Leadership• Be the trusted advisor to the Regional leaders in all technology matters. Identify and propose emerging technologies and solutions that can be employed to address changing business needs.

United Nations Development Programme (UNDP) committed to supporting Kenyan Elections in a project dubbed Strengthening the Electoral Process in Kenya (SEPK) for the 2017 General Elections. I was hired as an Individual Consultant (IC) to work with the Independent Electoral and Boundaries Commission (IEBC), focusing on the use of ICT for the electoral process. The mission of the consultancy was to review and recommend improvements on the existing infrastructure and systems at the IEBC Kenya and provide technology support for the conduct of the 2017 Kenya General Elections. The consultancy role was also to advice on the strategic intervention required with regard to the information and communication technology needs of the Commission.Key Objectives of the consultancy were:• Review the Data Center hosting /collocation arrangement, Plan and implement relocation of existing infrastructure to the new data center and coordinate Quality Assurance (QA) tests with the service providers and IEBC ICT team to ascertain success.• Review the Disaster Recovery capability and business continuity plans and make any necessary adjustments in line with Commission’s needs and regulatory requirements.• Review logical and physical security requirements for the Data center and guide on any to meet the commission’s security requirements.• Audit and review of the IT Service Management processes and ensure implementation supports election day incidents and requests.• Co-ordinate the implementation of Remote Access VPN for 290 returning officers.• Review the setup and security of Cloud based (Results Transmission System) RTS infrastructure design and close any gaps.• Review and improve the setup for the 2017 Command and Call Centre as well as the National Tallying Centre.• Co-ordinate the engagement of election stakeholders and Service Providers to ensure a stable and integrated system for elections management on election day and during vote tallying and transmission.

Direct the delivery of ICT Services in the Africa and Europe Time Zone (across the 4 administrative Regions - East Africa, West Africa, Southern Africa and Middle East/Eastern Europe). The 4 Regions represent operations in a total of 37 countries supported by an ICT workforce of 230. My role oversees the prioritization, selection, implementation and operational support of ICT Services across these countries.I am also accountable for adoption and implementation of Global ICT strategy across the Time Zone including ensuring that the same is contextualized and well assimilated by the local ICT teams.In addition to managing the Time Zone, I am also responsible for reviewing corporate ICT solutions for technical completeness and readiness for field implementation, working hand in hand with the project managers, developers and infrastructure operations teams towards this goal.Achievements:1. Led the implementation of the timezone-based support structure bringing in all the distributed ICT resources to work as a team2. Led the design and implementation of COBIT-based ICT Service Management (ITIL) tools and processes across the time zone. Ensured ICT services met and exceeded SLA targets.3. Participated in numerous HR processes including creating JDs, recruitment and even executing redundancies which gave me valuable experience in areas such as labour laws in various jurisdictions.4. Led the implementation of various global technology solutions (SaaS and on-premise), working closely with solution architects, Infrastructure providers and project managers.5. Carried out a major infrastructure overhaul project involving VSAT installations in over 250 sites. This included working with a global Tier1 Satellite Services Provider in a multi-million dollar deal. 6. Maintained a healthy engagement with business leaders, helping to translate their business strategies into technical solutions.

I am charged with overseeing the delivery of ICT services to 9 countries in the East Africa Region out of Nairobi. Previously, I held the same position, providing services to 9 countries in the Southern Africa Region out of Johannesburg.I help in crafting the ICT strategy for the Region and for the 9 countries. I also provide leadership to the ICT staff across the Region. Each country has an ICT Manager and an average of 5-10 staff. I am also accountable to the delivery of services as per laid down SLAs especially for countries that operate on a charge-back model for ICT services. I oversee the delivery of major global and regional ICT projects as well as give advice in the preparation and management of ICT budgets. I provide advice to the regional leadership on all ICT matters including new trends and innovative ways of running our business.Achievements:1. Championed "Taking IT into the boardroom" - a systematic process of equipping IT leaders with skills, focus and influence to allow them participate in leadership discussions in their respective countries.2. Led the first ever real global implementation of a technology solution across over 1500 sites globally across 75 countries within a record 8 weeks. Held to account the architects, solution developers and project managers to the completeness of the product and the soundness of the implementation plans.3. Introduced ITIL service management disciplines across the countries in Southern Africa and East Africa.4. Introduced numerous tools and practices to improve efficiency in the global workplace.

Managing the provision of IT services to the enterprise. Involved in the technical areas of Systems Administration, Network Administration, Database Administration and ITIL-based Service Delivery. I was also involved in the general IT Operations including preparing and maintaining a USD 2M annual budget as well as managing the IT staff.Achievements:1. Led the technical preparations and implementation of Oracle eBusiness Suite ERP. This included the budgeting, sourcing, procuring, installing and support of all the server hardware for the project.2. Led a major data centre migration involving construction from ground up of a new DC and migrating all the services into it without any downtime. This was a fairly complex and sensitive project from which I drew very useful lessons and experience.3. Championed the introduction of a Disaster Recovery solution for the airline including sourcing a service provider to host the DR site, implementing the replication solutions and subsequent testing of the solution.4. Was key in structuring an Out-Sourcing agreement for Service Desk and Desktop Support to suitable service providers including the tendering process, contracting and managing the contractors.