As a quality assurance specialist at eHealth, I leverage my skills in AI, sales, and psychology to enhance the customer experience and drive the company's growth. I piloted the first ever AI program for quality assurance, collaborating with team members to develop a platform and a scorecard that align with sales goals and increase conversion. I also helped lead the company to exceed its sales goals for two years in a row, creating resources and providing support for sales agents and customers.I have an associate's degree in psychology from Blinn College, where I honed my reflective listening, communication, and presentation skills. I was also a member and a leader of several honor societies, such as Sigma Kappa Delta, Phi Theta Kappa, and Mu Alpha Theta. I am passionate about helping people and building things greater than myself, which motivated me to pursue various projects and opportunities in the web3 space, such as Dogface, Xeno Mining, and Invisible Enemies. I assist these projects with designing and tuning up their sales approach, developing verbal and written content, orchestrating business relationships and connections, and managing teams and events. I have helped raise over $400,000 for crypto mining and build out marketing plans for several cross-chain blockchains and NFTs.