Samuel M. Email & Phone Number

Katy, Tx, Us

-One of Three to participate in a 4 month pilot and testing program of Level AI, an AI program for Quality assurance.-Provided assistance and training assistance to the rest of the QA department on how to operate and use the software for Level AI.-Assisted in providing feedback and data to improve generative AI outputs and analysis when it comes to accurately evaluating sales calls.-Assisted department manager in perfecting score cards for Quality Assurance Level AI program.-Collaborated with team members to help refine and develop a highly effective grading rubric that aligns with sales goals for increased conversion.-Assisted in helping lead the company to meet and exceed its sales goals for 2 years in a row.-Helped lead the Quality assurance department in developing out a resource page for sales agents to listen to best practices from their peers.-Helped assist in creating resources for Medicare supplement insurance information for the quality assurance team. -Assist in providing direct support to the executive department as well as every other department in one off situations to provide data and important feedback on the performance of special lead sources.-Worked directly with sales supervisors to provide important information on the performance of their agents so they can develop comprehensive coaching plans.-Responsible for reviewing sales interactions for adherence to quality assurance policies, while identifying areas in which to improve sales performance and increase efficiency.-Participated in influencing the QA department by participating in special projects as and collaborating with different audiences such as sales leadership, directors, and other QA specialists to improve the customer experience.-Perform daily call monitoring and evaluate call transcripts to ensure that sales processes are being followed.-Analyse data and trends and be proactive in recommending opportunities to enhance sales process and sales performance.

-Assist Dogface with designing and tuning up their sales approach and developing verbal scripts.-Give advisory pointers and insight on strategies learned as an experienced project and collab manager of another project.-Help with orchestrating business relationships and connections that can help bring in not only sales and new investors but also open up new opportunities for the organization.-Worked in raising over $400,000+ for crypto mining farm for Xeno Mining project.-Assist in using AI to help formulate announcements, flyers, mass message campaigns, and more.-Build out marketing plans for several projects throughout the web3 space including cross chain blockchains like Ethereum, bitcoin, and ripple. -Help build NFT collections by developing AI artwork.

-Authored short story lore for the project!-Assist with developing out business plans and roadmap.-Assist with website, discord, and white-paper development.-Assist with partnerships and business deals as well as sales operations in regards to written and verbal content-Assist with marketing and community growth as well as engagement through various methods.-Oversight on project as a whole. Operating on a co-founder level from November 2022 to July 2023.-Host events and run spaces on X and other social media platforms-Assist with managing teams

Austin, Texas, United States

-Number 2 sales agent on my team for last 4 months of 2021.-Final quarter of 2021, 39.8% close rate on inbound calls.-Took part in special lead sources to improve customer satisfaction and help open new sales channels. -Deliver leadership and direction for strategic planning, service improvement, sales optimization, and revenue growth.-As a top performer, assist with the training department on improving performance on bottom performers by joining as a leader in mid day training sessions. - Maximized sales channel’s productivity by guiding sales agents with underwriting questions and improving sales quality and submission. Designated Subject Matter Expert for new teams as required.- Assisted current supervisor in compliance call grading during 2021 Q3.-Commended by senior management for delivering excellent performance, consecutively meeting monthly sales quota, and maintaining up to date licensing and carrier certifications.

Austin, Texas

-Subject matter expert (S.M.E.) on medical underwriting, Medicare, and Medicare supplement and advantage insurance.-I work on inbound and outbound sales of Medicare supplement insurance plans, MA, MAPD, PDP, and indemnity plans for over 35+ states and 25+ carriers. -As a rate watch agent, I also help our client base reshop plans in order to control churn and help increase loyalty between our current clients and the company through inbound/outbound calling.-Gather referrals from our client base missed by previous agents to generate new business at no additional cost.-Help generate new business during A.E.P. by taking and converting inbound calls.

Brenham, Tx

I managed between 38 and 42 residents at a time in Spring 2018.I managed between 47 and 50 residents at a time in Fall 2018I managed between 34 and 50 residents in Spring of 2019-I address conflicts and resolve disputes.-I set an example as a student leader on campus.-Plan events/activities for residents-Build communities and relationships with all my residents-Assist with recruitment and interviewing fresh applicants for an RA positions every new term-I have administrative experience from working in the office and front desk which includes: -Signing people into the Hall and signing them out. -Assisting with key replacements and maintenance requests. -Work on check-ups for maintenance problems-Check people in on move ins and check people out on move outs

Texas

Contracted per High SchoolMostly judge Lincoln Douglas Debate.