Sam Mackay's Location
Australia, Australia
Sam Mackay's Contact Details
Sam Mackay work email
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Sam Mackay personal email
n/a
About Sam Mackay
I am a highly motivated retail leader with over 18 year’s experience strengthening retail store teams and operational efficiency. I am a results-oriented leader with a talent for formulating methods to improve customer service, capitalizing on new opportunities, improving financial performance, retaining top talent and creating and implementing strategic operational plans. Strong record of identifying areas needing improvement, reducing shrink, boosting sales and decreasing operational expense.
Sam Mackay's Current Company Details
Officeworks
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Store Business Manager | Officeworks
australia
- Website:
- officeworks.com.au
- Employees:
- 2966
Sam Mackay Work Experience Details
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Store Business ManagerOfficeworks Jul 2024 - PresentChadstone, Victoria, Australia
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Operations Support Manager (Secondment) Central OperationsOfficeworks Nov 2023 - Jul 2024• Supported the strategic objectives of the business, enabling implementation in stores, through driving continuous collaboration between all central functions.• Supported the delivery of all business initiatives to the stores with activity planning to ensure minimal impact and a high level of engagement.• Liaised with all central functions and acted as the ‘voice’ of store operations for all initiatives, programs and BAU streams of work.• Built rapport and maintained relationships with central functions teams to become part of their day-to-day decision-making process for all store facing & impacting activity.• Drove collaboration within the Commercial function tesms through impact assessments, strong communication and high-levels of engagement to achieve a one-touch execution for all store impacting initiatives.
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Store Business ManagerOfficeworks Sep 2019 - Nov 2023Chadstone, Victoria, Australia• Increased business profitability by monitoring and managing key cost lines of P&L through implementing strategic operations plans within store teams.• Facilitating a high performance, customer-focused culture through facilitating customer service workshops improving service from good to great reflective through Net Promoter Score reporting.• Developed and implemented Safety, Compliance and Shrinkage plans.• Strong succession planning through developing future leaders within the market area group.• Onboarding new Store Mangers for Victoria stores.• Victoria Store of the year for 2022.
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Store Operations ManagerMyer Oct 2018 - Sep 2019• Increased business profitability by monitoring and managing key cost lines of P&L.• Drove a high performance, customer-focused culture through implementing the Customer First plan, with a focus primarily on the importance of non- customer facing activities.• Developed and implemented Safety, Compliance and Shrinkage plans.• Provided overall operational support to the store leadership team through coordination of key events. Eg scan count, facilities management and P&Ldevelopment.• Led, empowered and developed team members in order to realize their potential and deliver best practice in logistics, goods processing, stock preparation and Online Fulfillment activities. -
Store ManagerToys"R"Us Feb 2017 - Aug 2018Toys”R”Us WerribeeStore opening of Werribee• Led, coached and managed staff to deliver maximized financial results through P&L analysis and store KPI’s.• Delivered Health and Safety leadership, and fostered a Safety Culture within the store.• Managed Loss Prevention procedures and met shrinkage, RGD & pilferage, Refund Overrides and Price Guarantee targets.• Facilitated a customer-centric culture through implementing team members’ development needs plans with focus on service, selling, operational efficiency and succession planning.• Improved operational systems, store presentation, merchandising standards, stock management and in store experience. -
Store Manager In TrainingToys"R"Us May 2016 - Feb 2017Toys”R”Us Chadstone• Led, coached and managed staff to deliver maximized financial results through P&L analysis and store KPI’s.• Delivered Health and Safety leadership, and fostered a Safety Culture within the store.• Managed Loss Prevention procedures and met shrinkage, RGD & pilferage, Refund Overrides and Price Guarantee targets.• Facilitated a customer-centric culture through implementing team members’ development needs plans with focus on service, selling, operational efficiency and succession planning.• Improved operational systems, store presentation, merchandising standards, stock management and in store experience.
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Assistant Store ManagerToys"R"Us Sep 2015 - May 2016Toys“R”Us Doncaster• Led and fostered Selling and Customer service culture through active coaching and feedback.• Maximized sales through Store Merchandise, Presentations and Promotional execution.• Actively managed freight, stock control, storeroom operations, price integrity, point of sale material and promotional setups.• Led Loss Prevention to meet shrinkage, RDG and pilferage targets.• Met payroll and roster business budgets.
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Store ManagerDick Smith Electronics Mar 2015 - Sep 2015Dick Smith Doncaster&Greensborough• Developed a store culture focused on service, sales, collaboration, empowerment and trust through coaching and performance management.• Proactively enhanced and implemented safety and Loss Prevention policies and procedures• Achieved profit targets through managing CODB, team coaching, effective rostering, wage planning, inventory management and P&L analysis. -
Sales ManagerMyer Jul 2011 - Mar 2015Myer Chadstone , Myer Eastland And Myer Doncaster• Drove a high performance sales culture within the team through coaching, development and performance management on KPI’s. • Collaborated with Store Management in implementing Store Business plans that drove operational excellence and profitability within the store.
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Team LeaderMyer Jan 2009 - Jul 2011Myer Doncaster•Provide outstanding customer service •Participate in team activities in a co operative and willing manner and building good relationships with others.•Achieve sales targets by focusing on the customers needs and providing them with accurate product knowledge.•Provide feedback between team members in order to achieve and maintain superior outcomes.•Encourage and coach team members in working as a team and developing positive working relationships. •Prioritise and co-ordinate works with the team.•Coaching and mentoring skills.
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Service And Selling Team MemberMyer Oct 2005 - Jan 2009Myer Doncaster•Acknowledge all customers and provide efficient, friendly, knowledgeable and helpful customer service throughout the store.•Actively drive profitable sales opportunities•Achieve sales targets through the use of professional selling techniques.•Build rapport and focus total attention on the customer and their needs.•Visual merchandising and ticketing maintained to V book standards.•Listen, question and problem solve within the team.
Sam Mackay Skills
Retail
Customer Service
Store Management
Visual Merchandising
Team Management
Team Leadership
Team Building
Sales Management
Sales
Apparel
Pos
Retail Sales
Loss Prevention
Management
Employee Training
Stock Management
Inventory Management
Profit Maximization
Store Operations
Department Stores
Merchandising
Time Management
Profit
Performance Management
Leadership
Fashion
Customer Satisfaction
Inventory Control
Coaching
Frequently Asked Questions about Sam Mackay
What company does Sam Mackay work for?
Sam Mackay works for Officeworks
What is Sam Mackay's role at the current company?
Sam Mackay's current role is Store Business Manager | Officeworks.
What is Sam Mackay's email address?
Sam Mackay's email address is sa****@****rus.com
What skills is Sam Mackay known for?
Sam Mackay has skills like Retail, Customer Service, Store Management, Visual Merchandising, Team Management, Team Leadership, Team Building, Sales Management, Sales, Apparel, Pos, Retail Sales.
Who are Sam Mackay's colleagues?
Sam Mackay's colleagues are Rajinder Azad, Chenade Rodrigues, Boitumelo Tabane, Sandra Sciavo, Sunil Parte, Kk Vadapalli, Rubi Bano.
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Sam Mackay
Greater Brisbane Area2griffith.edu.au, hotmail.com
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