Samuel Phillips Email & Phone Number

Fort Worth, Texas, United States

Dallas, Texas, United States

- Leads rent collection for 259 apartment homes to consistently meet delinquency expectations at month’s end (below 0.5%). Executes lease termination notices and legal action against delinquent residents when required by company policies and state law.- Responsible for completing all Final Account Statements for former residents after assessing all appropriate damages and outstanding charges. Repeatedly follows up with outstanding balances to optimize in-house collections.- Generates, distributes, and executes all renewal offers, leases, and notices to vacate. Submits renewal negotiations to Asset Management Team when necessary and promptly follows up with residents regarding the decision.- Professionally handles all resident complaints in an attempt to arrive at the most reasonable and appropriate resolution to avoid future issues.- Fills role of acting Community Director when they are absent.

Dallas, Texas, United States

- Generated over $1.3 Million from 60+ approved leases, supports application verifications, and leads immediate follow-up with successful prospects - Successfully assists in managing 259 Class-A apartment homes, increasing current occupancy from 92% to 97%, with a pre-lease of 95%- Training Coordinator for new Leasing Consultants in DFW market- Conducts property tours, effectively showcasing the features and amenities of the community to prospective tenants, averaging 10 tours per week- Responds promptly to inquiries, providing excellent customer service by resolving tenant concerns, addressing prospect questions, and collaborating with the maintenance team to coordinate repairs and service requests- Leasing Mentor: traveling Leasing Consultant brought in to elevate and cover underperforming or understaffed Hilltop properties in Texas

Richardson, Texas

Loxahatchee Groves, Florida, United States

Richardson, Texas