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Sam Pickup Email & Phone Number
Customer Experience Transformation Manager
at
GoFibre
1 work email found
@zalando.de
1 phone found area 781
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Customer Experience Transformation Manager
Location
United Kingdom
Company size
Who is Sam Pickup? Overview
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Quick answer
Sam Pickup is listed as Customer Experience Transformation Manager at GoFibre, a with 235 employees, based in United Kingdom. AeroLeads shows a work email signal at zalando.de, phone signal with area code 781, and a matched LinkedIn profile for Sam Pickup.
Sam Pickup previously worked as Senior Commercial Strategy Manager at Zalando and Senior Program Manager at Zalando. Sam Pickup holds Bachelor'S Degree, Computer Information Systems, 2:1 from University Of Liverpool.
Company email context
Email format at GoFibre
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{first}.{last}@zalando.de
86% confidence
AeroLeads found 1 current-domain work email signal for Sam Pickup. Compare company email patterns before reaching out.
Profile bio
About Sam Pickup
I am a driven and optimistic individual who enjoys thinking strategically to ensure long-term business goals are met. I am passionate about being the voice of the customer and challenging the status quo to drive business performance. I am not afraid to challenge others and ask difficult questions. I have experience working on B2C and B2B products and services across different industries (telecommunications, logistics and e-commerce) in multiple international countries with diverse teams.
Listed skills include Microsoft Office, Bmc Remedy, Teamwork, Business Analysis, and 4 others.
Current workplace
Sam Pickup's current company
Company context helps verify the profile and gives searchers a useful next step.
Gofibre
6 roles
Sam Pickup work experience
A career timeline built from the work history available for this profile.
Senior Commercial Strategy Manager
CurrentWorking in the Strategy team for Zalando's new B2B brand ZEOS.- Perform market and competitor research- Define key strategic business topics, including Ecosystem and Product Portfolio- Support the implementation of strategy into the business- Write detailed strategic documents
Jul 2023 - Present
Senior Program Manager
- Manage programs within Zalando's B2B function focusing on delivering operational efficiencies - Lead program review boards presenting to VP and SVP level on a regular basis- Host a regular company wide presentation with >200 viewers
Jul 2022 - Jul 2023
Program Manager
- Managed Virgin Media O2's mobile network customer satisfaction program (~42m connections) - Led program review boards presenting to C-suite and Director level on a monthly basis- Accountable for the performance of network satisfaction KPIs that are shared with CTO and Virgin Media O2's Leadership teams - Possess a comprehensive understanding of NPS metrics across a variety of surveying methods- Delivered a 25% increase in customer network satisfaction- Delivered a reduction of customer network complaints by 33%- Delivered and improved a customer communication process reaching ~500k customers weekly which reduced customer effort and improved customer satisfaction
Sep 2019 - Jul 2022
Service Experience Manager
- Owned the operational relationship with the supplier of our digital network tools, ensuring that the support model, SLAs and other operational aspects were up to standard. - Led monthly service reviews covering service performance, key customer volumes, risks, issues and actions. - Managed internal stakeholders to ensure expectations were met and questions or concerns were addressed.- Performed analysis on customers network feedback looking for trends and highlighting improvement areas.
Sep 2015 - Sep 2019
Fraud Data Analyst
- Created and managed fraud management processes- Supported fraud payment managers in data analysis and investigation of fraud patterns- Proactively analysed existing fraud processes to identify and recommend any process improvements.- Represented O2 (Telefónica UK) at University Placement Fairs, University Presentations and Workshops.
Aug 2013 - Jul 2014
Team & coworkers
Colleagues at GoFibre
Other employees you can reach at gofibre.co.uk. View company contacts for 235 employees →
SN
Sally Newson
Colleague at GofibreEdinburgh, Scotland, United Kingdom
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ET
Evelyn Toland
Colleague at GofibreEdinburgh, Scotland, United Kingdom
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AE
Ala Eddine Abdaoui
Colleague at GofibreTunis, Tunisia
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SC
Sarah Campbell
Colleague at GofibreBerwick-Upon-Tweed, England, United Kingdom
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TB
Thomas Beveridge
Colleague at GofibreColdstream, Scotland, United Kingdom
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EW
Emma Walker
Colleague at GofibreUnited Kingdom
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CB
Connor Bradley
Colleague at GofibreSheffield, England, United Kingdom
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ML
Michael Low
Colleague at GofibreEdinburgh, Scotland, United Kingdom
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JB
John Brownlow
Colleague at GofibreMontrose, Scotland, United Kingdom
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RN
Reg Nhliziyo
Colleague at GofibreAberdeen, Scotland, United Kingdom
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Sally Newson
Colleague at GofibreEdinburgh, Scotland, United Kingdom
View →
ET
Evelyn Toland
Colleague at GofibreEdinburgh, Scotland, United Kingdom
View →
AE
Ala Eddine Abdaoui
Colleague at GofibreTunis, Tunisia
View →
SC
Sarah Campbell
Colleague at GofibreBerwick-Upon-Tweed, England, United Kingdom
View →
TB
Thomas Beveridge
Colleague at GofibreColdstream, Scotland, United Kingdom
View →
EW
Emma Walker
Colleague at GofibreUnited Kingdom
View →
CB
Connor Bradley
Colleague at GofibreSheffield, England, United Kingdom
View →
ML
Michael Low
Colleague at GofibreEdinburgh, Scotland, United Kingdom
View →
JB
John Brownlow
Colleague at GofibreMontrose, Scotland, United Kingdom
View →
RN
Reg Nhliziyo
Colleague at GofibreAberdeen, Scotland, United Kingdom
View →
2 education records
Sam Pickup education
Bachelor'S Degree, Computer Information Systems, 2:1
A Levels, Law: A, History: B, I.C.T: B
FAQ
Frequently asked questions about Sam Pickup
Quick answers generated from the profile data available on this page.
What company does Sam Pickup work for?
Sam Pickup works for GoFibre.
What is Sam Pickup's role at GoFibre?
Sam Pickup is listed as Customer Experience Transformation Manager at GoFibre.
What is Sam Pickup's email address?
AeroLeads has found 1 work email signal at @zalando.de for Sam Pickup at GoFibre.
What is Sam Pickup's phone number?
AeroLeads has found 1 phone signal(s) with area code 781 for Sam Pickup at GoFibre.
Where is Sam Pickup based?
Sam Pickup is based in United Kingdom while working with GoFibre.
What companies has Sam Pickup worked for?
Sam Pickup has worked for Gofibre, Zalando, Virgin Media O2, and O2 (Telefónica Uk).
Who are Sam Pickup's colleagues at GoFibre?
Sam Pickup's colleagues at GoFibre include Sally Newson, Evelyn Toland, Ala Eddine Abdaoui, Sarah Campbell, and Thomas Beveridge.
How can I contact Sam Pickup?
You can use AeroLeads to view verified contact signals for Sam Pickup at GoFibre, including work email, phone, and LinkedIn data when available.
What schools did Sam Pickup attend?
Sam Pickup holds Bachelor'S Degree, Computer Information Systems, 2:1 from University Of Liverpool.
What skills is Sam Pickup known for?
Sam Pickup is listed with skills including Microsoft Office, Bmc Remedy, Teamwork, Business Analysis, Project Management, Team Leadership, Microsoft Excel, and Team Management.
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