Product Manager on the Payments & Banking team, where I worked with Engineering and Finance peers to update Banfield's payment capabilities and ensure the security of our customer transaction data. In my role, I worked on initiatives to:• Evaluate and modernize Banfield's payment tech stack.• Maintain compliance with evolving regulatory requirements, ensuring Banfield can continue to offer newer, more flexible payment options to clients.• Safeguard access to customer data and operational functionality by partnering with Data Governance and Engineering peers to update access controls.• Develop scalable platforms and applications that improve operational efficiency and leverage automation to create better client and pet outcomes.

Product Manager on the Support team with a focus on improving the tools Cash App's advocates use to help customers. Through a close focus on both the advocate and customer experience, I:• Managed internal case management platform and led large-scale migration of key compliance processes into tool, resulting in significant decrease in case resolution times.• Partnered with cross-functional team to deploy role-based permissions framework that improved dataaccessibility, simplified developer processes, and drove decrease in customer case escalations.• Analyzed Amplitude behavior metrics and organized customer shadow sessions to identify UI improvements that streamlined internal workflows and decreased data storage costs.• Presented multi-year internal tooling strategy highlighting AI opportunities to leadership and collaborated with Design and Engineering to define initial requirements, KPIs, and prioritization framework

Product Manager tasked with being the key link between our Engineering and Leadership teams. I helped re-focus Fond's platform on better servicing our enterprise-sized customers. In my role, I:• Prioritized product roadmap, wrote project documentation, and collaborated with Engineering to deploycustomization and reporting improvements to Fond’s core product, contributing to YOY revenue growth.• Launched Slack and Microsoft Teams integrations based on findings from customer panel and worked with Marketing to develop go-to-market materials, growing annual employee recognition KPI.• Served as Agile Product Owner, running task sizing and sprint planning, and partnered with Executive andEngineering leadership to hire developers and QAs in support of Fond’s growth.

After several years as a PM in a data-intensive role, I spent some time as an analyst for a marketing agency. My clients spanned the financial and consumer industries. As an analyst, I worked to:• Maintain Power BI models/dashboards that were used to identify marketing investment opportunities and to track campaign performance.• Design A/B testing frameworks that focused our customer's marketing spend on strongest performing segments and use R and Excel to forecast revenue projections.• Identify emerging user segment from ad performance data and partner with customer's Analytics team to devise conversion and retention tests to ensure segment could be supported profitably.

• Managed Personal Finance product team and performed competitive and industry analysis to prioritize product development and technology initiatives.• Collaborated with Engineering on agile project to launch new product line of financial planning calculators that boosted user engagement KPIs.• Led data analytics on-boarding trainings for new hires, hosted office hours to answer technical questions, and participated with Senior Product Manager group to discuss growth opportunities with Executive team.

• Created cryptocurrency/Bitcoin comparison website using API calls and Pentaho Data Integration (Kettle) to structure and analyze pricing information.• Participated as a stakeholder with Engineering on Agile sprints to launch internal Version Control System (VCS) and Application Performance Management tool to improve code management and monitor service outages.

• Surveyed 12,000 consumers about banking and insurance preferences and used insights to redesign Credio websites and to write industry reports.• Built online credit card comparison website (http://credit-cards.credio.com/) using customer feedback to design user interface and partnered with Sales team and industry clients to create custom advertising materials.

• Supervised cross-functional project governance committee that methodically tracks progress of ongoing technology initiatives and ensures adherence to annual discretionary budget.• Created SharePoint website to monitor electronic bank statement issues and incorporated customer feedback into three enhancement projects that have generated growth in annual product revenue. • Coordinated annual competitive analysis update that compared product functionality across peer banks and used results to create senior management presentations that secured funding for 2014 project roadmap.

• Completed yearlong program that provided division overviews to build organizational awareness and formal training in precision leadership, communication, and accounting in preparation for management role.• Directed team tasked with researching implementation strategies for new website designed to improve product adoption in small business segment and presented results to management and consultants.