• Optimized and maintained Database Activity Monitoring, SIEM, Container Security, and Privileged Access Management tools.• Conducted patches, upgrades, created and fine-tuned security rules to enhance tool effectiveness and address vulnerabilities.• Ensured project team adherence to security processes and proactively addressed potential compliance breaches.• Coordinated vulnerability management efforts, enforcing software patching SLAs across project teams.• Communicated with clients, preparing presentation decks for weekly and monthly operational reviews.• Coached L1 team members in SIEM and security alert reviews, managing escalated security incidents effectively.• Monitored security alerts and incidents to detect and respond to potential threats to the organization's network and systems.• Utilized various tools and technologies such as SIEM, IDS/IPS, and other security solutions to investigate and triage security incidents.• Worked with other members of the SOC team to coordinate and escalate incidents as needed to the appropriate teams and stakeholders.• Maintained accurate records and documentation of all security incidents and investigations, including detailed incident reports.• Participated in regular training and professional development activities to stay up-to-date on the latest security threats, technologies, and best practices.• Collaborated with other teams across the organization, including IT, compliance, and legal, to ensure alignment and compliance with security policies and regulations.• Demonstrated excellent problem-solving and analytical skills, and a strong ability to work under pressure in a fast-paced environment.• Consistently met or exceeded performance metrics and KPIs, including response times, incident resolution rates, and customer satisfaction ratings.

• Developed presentation materials for presales team for cloud and cybersecurity solutions• Developed proposal for GovTech Tender• Performed cloud deployment for AWS and Azure• Assisted with Cybersecurity VA and PT • Performed hardware integrations and upgrades for server and PC equipment