Provide tier 1 to tier 3 technical support to staff, ensuring timely resolution of issues and maintaining a high level of customer satisfaction.2. Assist with the administration and maintenance of core IT systems and network infrastructure, including servers, storage, and network devices in both Hyper-V and VMware environments.3. Manage and maintain Active Directory, DNS, Microsoft 365, and Microsoft Azure services.4. Administer facility infrastructure, such as medical hardware and… Show more  Provide tier 1 to tier 3 technical support to staff, ensuring timely resolution of issues and maintaining a high level of customer satisfaction.2. Assist with the administration and maintenance of core IT systems and network infrastructure, including servers, storage, and network devices in both Hyper-V and VMware environments.3. Manage and maintain Active Directory, DNS, Microsoft 365, and Microsoft Azure services.4. Administer facility infrastructure, such as medical hardware and software, telecommunications systems, and systems installations.5. Lead or assist with technology projects, ensuring timely completion and adherence to project requirements.6. Collaborate with external IT management providers and internal stakeholders to develop and implement IT strategies and policies.7. Monitor system performance and conduct regular system audits, ensuring optimal performance and security.8. Develop and maintain documentation, including system configurations, procedures, and guidelines.9. Participate in on-call requirements which are limited to essential implementation work and major emergency incidents.10. Stay current with industry trends, emerging technologies, and best practices, and recommend improvements to existing systems and processes.11. Provide training and guidance to junior team members and other staff as required.12. Maintain systems integrity and security. Show less

IT Lead for:-Server Management which includes: AD, Security, Application Deployment, Print Management, DNS/DHCP, Server Maintenance + Upgrading etc.-Hardware Rollouts-Software Deployment-IT Project Management-IT Training and Support-IT Consulting Advice-Website Management-ITSM Tools: SupportWorks, ZohoDesk, ServiceNowAnd more