Samukelisiwe Mchunu Email and Phone Number

•Registering death and disability claims on the new claims notifier sheet upon receival via email and phone call• Explaining the claims process and providing claimants with guidance and claim forms• Obtains the standard claim documents by doing regular follow ups by calls, SMS and emails• Validating claim documents to identify discrepancies or falsified documents • Keeping record of the progress of claim by adding and updating notes on every action done on all systems• Keeping client information confidential in line with the POPI act• Requesting and obtaining medical information from Clinics, Hospitals, Private Doctors and Laboratories through the PAIA act• Reading and interpretation of blood test results to determine if medical history is required for the assessment of claims • Obtaining required information form external companies or third-party institutions• Providing concise feedback to beneficiaries regarding the status of their claim• Creating claim folders and maintains the shared drive filing system ensuring the claim documents are in the correct claim folder• Pulling of sales, underwriting and post underwriting calls from archives and recorded calls databases • Working together with management, insurers and insured to provide the most suitable outcomes on claims

• Maintaining an accurate filing system for all expenses, documents and contracts –on the server drive and in hard copy where applicable• Providing quality assurance activities through data audits to verify Clinical Operator data (against the EVDS database) and via calls to beneficiaries to ensure they received the vaccine.• Assisting with preparation and timely submission of expense claims.• Ensuring project documentation (contracts and client information sheets, etc.) are complete, up-to-date and saved on the H and G: drives.• Updating the programme work-plan and action tracker on a continuous basis, following up with the Solidarity Fund team to deliver on their tasks within set timelines• performing additional project management and administrative support as requested.• Assisting the Project Manager on an ongoing basis to track and assess Clinical Operator invoices.• Tracking payment of invoices and follow-up with the client as needed.• Ensuring all Clinical Operator invoice data is captured on the invoice tracking tool•Pulling of EVDS records from the EVDS system to validate the DOH document for vaccines administered

• Processing customer requests submitted by telephone, email, live chat, or instant message• Handling customer complaints and providing appropriate solutions• Keeping records of customer interactions, transactions, comments, and complaints.• Ensuring customer satisfaction by providing professional customer support• Showing in each contact active listening or reading, disposition, kindness, empathy, enthusiasm, patience and added value to achieve a solution • Providing accurate, valid, and complete information by using the right methods/tools• Complying with security and confidentiality policies defined by the company and the client• Providing resolution in the first contact in a sense of urgency