Susan Mulcahy, Cbap®, Csm®, Cspo® Email & Phone Number

Portland, Maine, Us

Milwaukee, Wi, Us

Act as the senior business and data analyst to a team of 4 engineers and 6 offshore developers to implement changes to the MarkIt MEDM system for mastering enterprise data for export to external vendors and internal operational systems.

Salt Lake City, Utah, Us

In an Agile environment, responsible for analyzing business and use cases, project charters, and high level business requirements to create fully-detailed technical requirements, managed testing of the requirements by the business lines (Retail Payment Services, Fraud and Risk) to ensure data on the system synced with data in the data warehouse for analytics production; acted as a liaison between developers, business lines, project and program managers and business readiness groups to ensure necessary tasks were being completed on time and within scoped objectives Facilitated successful implementations on a new database system (Netezza) for SAS users and database developers, including:o Furnished XML Letter Datao Delivered Test Tool Datao Provided Eclips Productivity Datao Migrated remaining Eclips, as well as Consumer Underwriting Data, from the ACAPS and FOCUS systems on Oracle to Netezza, this included the educating the business regarding special treatment of PII/PCI/PAN data in the new environment

St Louis, Missouri, Us

Client: Hudson Bay Company – Demonstrated business and data analysis skills and strategic planning expertise to assist the client with upcoming initiatives and merger preparation while on assignment. BI Data Analyst – In an Agile environment, used business and data analysis skills to plan and strategize new reports for upcoming initiatives and an upcoming merger with another retail chaino Supervised requirements gathering, analysis and prioritization for sprint planningo Using Microstrategy, designed and guided development of 9 reports for the Omni-Channel Commerce Division allow for increased fraud detection and management efficiency Sr. Business Analysto In a hybrid Waterfall environment, supervised requirements gathering, analysis and prioritizationo Created training materials for a vendor point of sale product, BridalLiveo Trained 10+ employees on use of systems for the opening of Kleinfeld Bridal Boutique; project was 6 weeks ahead of schedule, allowing extra time to train employees; Day 1 sales exceeded $55,000 with no reported systems issueso Managed successful implementation of PayPal as a new tender type with a deadline of Black Friday 2014, including tokenization of PCI data to ensure data security between vendor and firmo Coordinated multiple successful test cycles, including writing and executing test cases, for releases in the Omni-Channel Commerce division which included credit card products and services and gift card productso Mentored junior level business analysts and project managers both on the client site and with Daugherty via after-hours teaching of courses related to business analysis and project management disciplines

San Francisco, California, Us

o Using various database programs and SAS products, aggregated data into actionable insights for our business partners to use to make executive level decisions within their departments.o Led and participated in migration of databases from a retiring system to the new go-forward solution in the business area. This included leading the team of user acceptance testers, writing test scripts, executing those scripts and seeing any defects found from initiation to resolution.

San Francisco, California, Us

On December 31, 2008, Wachovia Corporation was purchased by Wells Fargo & Company. On July 1, 2009, Wachovia Securities was renamed Wells Fargo Advisors, which included the former A.G. Edwards business lines. My duties did not change during the mergers.

Us

o Represented the Compliance/Risk department as the subject matter expert and handled all surveillance, AML and reporting systems-related activities (implementations, migrations and fixes)o Audited securities transactions, accounts and brokers in the Compliance Department for suspicious trading and AML activityo Implemented an alert-based surveillance and AML software solution (Actimize) to assist with review of suspicious brokers, accounts and activity while allowing a ‘case’ to be created o Instrumental in creating and providing support for the AML program after the Patriot Act was signed into law in October 2001o Successfully implemented a Data Governance program within the Compliance Department and acted as a Data Steward for the department, this included advising on the handling of PCI/PAN datao Regularly scrutinized and audited the Latin American branches to determine if suspicious activity that could be construed as money laundering was taking place, recommended cases to management when SAR filings were warrantedo Effectively migrated several home-grown systems to vendor software solutions during the several firm mergerso Daily, monitored brokers, securities and accounts for inappropriate brokerage and operational (AML) activities, recommended brokers for special supervision or remediationo Mentored junior employees on reviews, activities and systems necessary to create an exemplary case

Bachelors In Business Administration, Business, Finance, Computer Science

Associate Of Science, General Education, Biology, Medical Professional