Sam Mustafa Email & Phone Number

204 Hawthorn Center, Vernon Hills, Il 60061

United States

Recommended and arranged excursions to destinations for clients on AAA's Preferred Partners List Ensured quality of service while maintaining profit goals Created and maintained client portfolios and mailing lists

Provide a high level of customer service which includes creating itineraries that meet clients' satisfaction, quoting programs and extra services, negotiating with suppliers and liaise to clients, billing and disputing invoices Established a substantial number of reoccurring customersMonitors destinations development events and maintains extensive knowledge and continuous trainingEffectively played a major role in establishing new regulations to facilitate functioning and accuracy Have reached and exceeded my designated target level of sales in 2008 and 2009 in addition to being #1 in sales in my team for these two years.Selected to the role of Key User in my team for the newly implemented Travel Studio program.Worked with many A&K DMCs as well as third-party suppliers to establish a high level of customer service, improve the response time, and troubleshooting process.Promoted to the Team Lead position due to my strong desire and ability to contribute in improving the department. My Team Lead responsibilities include but not limited to the following. .Primary:1) Perform all Tour Consultant duties2) Acts as primary point of contact to assist team members with conflict resolution, policy, procedure, destination and technical questions.3) Qualify and distribute internal communications4) Assist with special bookings and projects5) Recommend, develop and implement new procedures as needed6) Collaborate with other Departments as necessary (ie: inventory, budget meetings)Secondary:1) Participate in call coaching review sessions 2) Coordinate and conduct team meetings3) Observe staff performance conversations 4) Participate in hiring/interview process5) Coordinate all aspects of new hire and recurrent training.6) Assist with annual performance evaluationsAAA Travel

Liaise between the General Manager and outside vendorsSupervised quality control and executed new regulations for entire product line to improve and maintain company standards resulting 35% increase in salesAssisted the General Manager with maintaining calendar in addition to planning meetings and travel arrangements.

Successfully arranged international meetings, seminars, conventions and incentive programs Launched new markets in various countries by inspecting and contracting hotels, transportation companies, restaurants, catering services, museums and government offices Served as company representative in Europe and Middle East exhibitions and escorting VIP clientsHired and trained new employeesPerformed general office duties including translation

Certificate, French Language

Associate Of Applied Science Degree, Tourism Diploma; Tourism Studies

Education record

Education record