Claims / Cases Assistant Ireland, (Fully remote)Supporting the claims / cases teams proactively and effectively alongside in-house solicitors in regard to claims both medical and dental to deliver results within a timely manner. Ensuring maximum efficiency is achieved whilst providing an excellent service to the claims / cases managers and members. Supporting claims files using CRM / SharePoint and working effectively alongside file handlers ensuring maximum effectiveness is achieved whilst providing an excellent service to the members. Ensuring member first dealing and following through with any queries in a timely manner. Maintaining / updating various in-house spreadsheets ensuring they are up to date ahead of meetings etc. Investigating / working on aged-debt with our claims and financial teams undertaking to bring to a conclusion / resolution for payments for our panel solicitor firms.

Managing high volume pensions mailbox, dealing with and / or directing queries to applicable persons, acting as first point of contact. Heavy file maintenance of the pensions department documentation ensuring traceability of same. Ensuring all queries are logged on the registers in regard to pensions, family law, leavers and death and are up to date at all times. Communicating same with the pensions team in regard to prioritising queries and following up meeting via Microsoft Teams. Maintaining / creating confidential personnel records in an organised and efficient manner. Collating of personal data on behalf of personnel in regard to their pension i.e. working on the employees’ individual cases e.g. family law, pension statement, etc. Accessing employee’s data via ESI, Crystal Reports, Paper Vision, Core, Core BI and Core HR systems. Liaising with employees / Department of Education etc on a daily basis.

General administration duties and office support to the site team. Documentation control within the offices. Daily operation of the site office. Printing / uploading drawing via doc-hosting ensuring all drawings on site are to date and most recent drawings made available to site team. Gathering and continuing the most up to date listing of suppliers / sub-contractors. Uploading all site inductions and maintaining all training, health and safety records on SharePoint. Maintaining internal SharePoint information ensuring same is accurate and organised. Ensure all on boarding forms are collected and forwarded to relevant departments. All other ad-hoc duties as assigned daily.

Managed professionally confidential information on a day to day basis while liaising with clients. Scheduled appointments with the utmost confidentiality and highest standards of sensitivity. Setting up new surveys and claims files, organising appointments for Surveyors and Loss Adjusters to attend same. Updated Bordereau database daily. Liaised with Insurers / Brokers / Solicitors / Clients / Surveyors and Loss Adjusters on a daily basis. Implemented and set-up GDPR (General Data Protection Regulations) into the Company. Organised and maintained company filing system, ensuring all data can be allocated to very specific claim files. Updating the ISO Quality Management System ensuring documentation is ready for annual yearly ISO inspection. Day to day management of the Office, ordering stationary, ensuring staff diaries are updated.

The Contract at the airport was completed in Spring 2010 to which I took redundancy as there was no further Contracts at that time, I then took several years to raise both our children.

Designed and set up colour coded database ensuring traceability of all documents and files for all on-site departments. Liaising with Senior Management at all levels and other departments. Compiling health & safety, management and board reports. Asite administrator; ensuring all staff and sub-contractors received training and assistance on the Asite database system. Managed site support administration team. Recruited administration staff when necessary. Organised and prioritised my workload taking into account the Project Manager and Senior Management requirements ensuring goals and objectives where reached while day to day tasks were also completed professionally. Communicated professionally with confidential matters on a one to one basis with personnel, specific managers and directors.

Co-ordination and development of the weekly quality statistics with daily/weekly input of quality reports. Prepared minutes of weekly management meetings. Assisted Quality Surveyors ensuring all relevant documentation was completed and on time. month. Managed transport log, corrective action log, asset register, holiday applications and weekly staff allocation sheets. Reconciled Materials Stock control and Critical Stock list. Co-ordinated all relevant site information for the client’s monthly reports.Inputting Near Miss, Accidents, and Dangerous Occurrences details into IMPACT the internal system. Dealing with complaints from customers and following through on same.

Drafting, reviewing and issuing the Company’s Safety Statements, site specific method statements, risk assessments and health and safety documentation. Evaluating, developing and supporting the maintenance of health and safety systems. Developing Health & Safety plans throughout the contracts. Assessing requirements for risk control. Creating, developing, updating and communicating risk assessments. Ensuring compliance with legislative requirements. Conducting health and safety auditing on site. Identifying the company’s health, safety and training needs including safety competency for all employees. Assessing the individual training needs of all employees on each site and offices. On commencement of a new site, working with the project team to assess all employees on their training needs. Arranging all necessary training, maintaining all training records ensuring copies of same provided on site. Logging expiry dates of all records held and ensuring that arrangements are in place for training well in advance of expiry. Maintaining of all training records throughout the company. Working with training providers to ensure employees complete and provide all paperwork necessary in regard to feedback forms etc. Providing information and advice to support training related to health and safety. Liaising with construction and project managers in the development of the health and safety plan, site rules and appropriate measures, ensuring co-operation between contractors and sub-contractors. Ensuring all sub-contractors have adequate training records for all their employees commencing on site.

Working holiday visa in Australia. Various secretarial temping works throughout the year via Hays Personnel.

Safety Co-Ordinator Compiled annual safety statistics. Communicated current legislation on health, safety and training related matters to safety personnel. Preparing and developing health & safety plans for the client/site. Updating safety inspections audit reports and site safety reports onto the system. Developing risk assessments together with maintaining COSHH system for sites and preparation of annual training programme.Insurance Co-Ordinator General secretarial office duties including logging all claims in regard to Public, Motor, Employer’s and Public Liability claims. Ensured internal database was up to date and all information and correspondence was available to Insurers. Dealing with other insurance matters including; renewals, premiums and pensions. Liaising with utility companies with regard to cable strikes which may have been caused during construction. Receptionist Operating a very busy switchboard with up to 100 employees in the head office. Duties included answering the phones, checking deliveries, meeting and greeting staff and visitors, arranging couriers and booking meeting rooms.