Provision patient and asset visibility solutions in acute healthcare settings. Involved as technical lead from hand-off to our internal professional services team to turnover to client. Solutions utilize LF/RF, WiFi, BLE and Ultrasound technologies to track tagged assets/individuals in a reliable and consistent manner across a campus. Provide training and guidance regarding hardware requirements, software configuration and best practices to clients and internal resources.Install and configure proprietary software, hardware and integrations remotely. Test and tune onsite, commission with regulatory authorities. Train new team members on products and procedures. Provide documentation, instructional videos and hands-on instruction as needed.

Tier II helpdesk support. Supporting OS/hardware, O365 services, Windows Server & AD, Networking services, physical security systems (Brivo access control & Eagle Eye cloud VMS), backup software/servers/infrastructure (Veeam Backup & Replication/Veeam Cloud Connect) and Email Protection services (SpamTitan). Project focus has been implementation of Veeam Backups for several customers, and building out a new Veeam Cloud Connect infrastructure for the MSP.

Senior Field Engineer/ Help-desk support for RFID/RTLS patientsafety systems. Supported 100+ sites across the western US as part of a team. Developed and maintained Windows workstation (7/8.1/10) and server (2012/2016/2019) images for clinical/acute care deployments.Crafted internal and customer facing technicaldocumentation.Trained newly on-boarded employees in help-desk and field tech roles. Developed and implemented training program to educate on basic low voltage termination techniques and processes, hardware installation, software specifics, ticketing process, customer support process and documentation requirements. Trained clinical staff onsite on the use of patient safety applications and how proprietary hardware should function.Installed patient safety systems onsite: Included server/workstation setup, software installs and config, isolated network setup and config, hardware install and tune (LF emitters, RF antennas, software relays, low voltage accessories/integrations), testing and commissioning with regulatory authorities and turnover/go-live with the site itself.Supported patient safety systems after install via 24/7 technical support line. Participated in rotating on-call with 15 minute call back expectation and single day onsite response for critical system issues. Regularly audited systems on a 6/12 month interval. Performed software upgrades, server/workstation replacements and migrations. Created and stored SQL backups using HIPAA compliant means.Worked on Stanley/Centrak systems, familiar with RFID/RTLS products using LF/RF/IR/US as detection/location mechanisms. Beta tested products, worked with software development teams for both companies as a resource to test and report findings back. Facilities/health systems I installed or supported include Kaiser Permanente, Sutter Health, Prime Healthcare, Dignity Health, UC Health and Banner Health.

T1 support for 150 endusers at 5 regional sites. Supporting WMS (WISE), ERP (NAV), 8x8 VOIP, Citrix, BI tools, Office 365, all Hardware, etc. Managed Zendesk. Fine-tuned ticket automation, presentation & reporting for the needs of the business. Deployed clients, printers, MFDs, IP phones & RF scanners the field. Built & maintained images for all clients. Managed AD accounts.