Samya Kapur Email & Phone Number

Ontario, Canada

Markham, Ontario, Canada

-Conduct detailed consultations to understand clients' insurance needs and explain policy options, coverage, exclusions, and premiums.-Facilitate the issuance of new policies, ensuring accurate and complete documentation.-Assist clients in filing claims and guide them through the claims process, ensuring compliance with state and federal regulations.-Maintain accurate records of client interaction and policies by utilizing specialized software's.-Assess potential clients' risk levels to determine appropriate coverage options.-Stay informed about industry trends and regulatory changes through ongoing education and training.

Toronto, Ontario, Canada

-Processed onboarding paperwork for new hires and updated employee status changes, ensuringemployee records are up to date.-Developed and updated training materials and benefits packets for new hires.-Conducted job applicant background checks in accordance with policy and procedures of the company.-Posted job openings to appropriate job sites.

Toronto, Ontario, Canada

-Led a team of 5 in a reservations call center, optimizing guest experiences and promoting loyalty.-Managed guest complaints and resolved issues through calls, emails, and in-person interactions.-Managed reservations and guest status using OpenTable software

Toronto, Ontario, Canada

-Supervised team members to ensure smooth service and accurate order processing.-Managed guest relations and complaint resolution through various communication channels.--Trained 40+ employees company standards and scheduled hours for current employees.-Ensured strict compliance with health and safety program for employees and HACCP standards for the food preparation process.-Assisted leaders to track and produce reports on weekly inventories and food cost.

Gurgaon, Haryana, India

-Managed incoming member's requests through emails and resolved issues promptly.-Processed Reservations request and supported loyalty and customer care complaints.-Ensured compliance with policies, procedures, and case management

Gurgaon, India

Certificate, Global Hospitality Operations Management

Global Hospitality Business Development

Bachelor'S Degree, Hotel, Motel, And Restaurant Management