Samuel Joshua Chelliah Mba, Cmca, Ams, Pcam Email & Phone Number

United Arab Emirates

Texas, United States

Dubai, United Arab Emirates

Advised small property developers on Dubai government processes, including compliance, administration, and management.✔️ Helped small developers avoid fines by providing sound advice on best practices and compliance for property management.✔️ Improved the success rate of associations by providing expertise on the workforce, budgeting, and hiring a key service provider.

United Arab Emirates

Recruited to enhance the service delivery of a premier tower portfolio, spearheading a team of OA/FM professionals to meet the end user's needs of DAMAC Heights, Ocean Heights, Marina Terrace, The waves, and Park Towers – Saleable area exceeding 6.2M sq ft.• Dramatically increased customer satisfaction by reducing request and complaint processing times through a complete reorganization of operations and facilities teams and goal-aligned training.• Achieved top 90% satisfaction rate in customer surveys by streamlining integrated sites across multiple areas under a single Command Facilities Engineer for faster response time on outages. • Directly manage key functional managers and executives of 2,486 units, coordinate the development of key performance goals for functions/direct reports and design tactical objective-based programs, leading to business growth and customer satisfaction.• Played a critical role in opening up access to the service road for DAMAC park towers, leveraging the knowledge of laws and regulations to make this project possible.• Understand the individual needs of luxury lifestyle communities, requiring a custom-tailored approach to onsite management.

United Arab Emirates

Following the identification of a business service opportunity for private developers, launched the first HOA association in Dubai.✔️ Attracted private developers and improved the brand's footprint in the digital market by developing a LinkedIn series, #OANINJA.✔️ played a decisive role for the newly acquired company to become a major player in the private owners association market.

United Arab Emirates

Headhunted to renew the lucrative contract at Index Tower (DIFC) – a 328m tall, 80-story combination of ultra-luxury penthouse units, world-class commercial units, and a leading retail mall. Within 6 months, secured a three-year contract by making key changes, including hiring an internal community management staff with dedicated facilities resources and replacing the facilities management contractor.• Increased company revenue by successfully winning the new high-rise luxury hotel contract in the Dubai International Financial Center (DIFC). • Handled the Crown jewel of the Three60 community, Index Tower, and Burj Daman at DIFC – a total of 1800+ mixed-use commercial properties connected to the backbone of DIFC. Additionally, managed an annual maintenance/reserve operating budget that exceeds +125M AED per year.• Overcame significant challenges by handling a politically charged quad component that included residential, commercial, retail, and principal. Successfully renewed the body's corporate contract for the next three years by finding the median between meeting board and committee expectations. Flawlessly conducted the first Annual General Meeting of the year.• Planned and strategized for the development, registration, management, implementation, and improvement of constituent documents that require control of the OA, including community rules, standard operating policy, community rules, commitments and easements, procedures, sale and purchase agreements, and formation of the owners association.• Managed complex lifestyle amenities and large-scale properties with unique characteristics and trained in dealing with everything from the routine to the unexpected. Assets include real estate investment, exclusive/beachfront, and 7-star hotel properties.

United Arab Emirates

✔️ Dramatically increased customer satisfaction by reducing request and complaint processing times through a complete reorganization of operations and facilities teams and goal-aligned training.✔️ Achieved top 90% satisfaction rate in customer surveys by streamlining integrated sites across multiple areas under a single Command Facilities Engineer for faster response time on outages. ✔️ Directly managed key functional managers and executives of 2,486 units, coordinated the development of key performance goals for functions/direct reports, and designed tactical objective-based programs, leading to business growth and customer satisfaction.✔️ Saved significant energy costs by expertly negotiating > 500K AED waiver of Delta T surcharge from Empower.

Dubai

Developed comprehensive calendars and community management tools to proactively plan annual maintenance contracts, budgets, schedules, audits, and billing collections. Managed OA finances and ensured legal compliance by liaising with legal teams, lawyers, authorities, and courts.• Managed the handover process and functions during the DLP (defect liability period) and liaised with governmental authorities such as RERA, DIFC.• Hosted OA board meetings, operations meetings, and special meetings fostering an ideal environment for collaboration to determine priorities, set goals, review company performance and discuss new policies to adopt.• Guarantee full compliance and implementation with the jointly owned property law and directions. • Plan and strategize the development, registration, management, implementation, enhancement of governing documents that require managing the OA: community rules, standard operating policy, community rules, covenants and easements, procedures, sales and purchase agreements, and formation of Owners Association • Develop and manage calendars to proactively plan annual maintenance contracts, budgets, schedules, audits, invoicing collections. • Develop and manage financials of the OA and Coordinate all legal aspects with legal teams, lawyers, authorities, courts. • Manage insurance claims and coordinate with authorities on reporting and processing of claims• Prepare and issues community notices, announcements, letters, and other formal written correspondence, Prepare and issue NOCs, certificates, and permits• Manage the handover process and functions during the DLP ( defect liability period) • Responsible for legal matters affecting Sky Gardens, DIFC, Managed day-to-day legal housekeeping, legal cost containment, legal transaction, Filed cases against defaulting tenants at the DIFC courts. Prepare information, file, and attend disputes, mediation, and tribunal and court matters for the sky gardens principal body corporate.

Dubai

Oversee development, marketing, information technology, and sales support activities for multi-million dirham facility management organisation. Responsible for spearheading the development of new sales compensation plans at the organisation to boost accountability and greater sales and profitable revenue growth. Developed successful technology based solutions, provided recommendations for further improvements resulting in increased revenue and efficiency. In charge of tendering and bidding for securing facility management contracts in the UAE region.  Work exclusively with Saba property management, Kingfield management, Owners Association, Interim, Stratum, Novus Community Mangement, Concordia Property Management, Asteco Property Management, and Place Community Management and interim Home Owners Association Directly responsible for handling key accounts at DIFC, Burj Khalifa, MBC, The H Hotel, Grosvenor House and Beach Resorts, Meydan Race Course, Sheraton Properties UAE, Anantara, The Address hotel, Jumeirah Group of companies, Global Village, City of Arabia.

M-203: Community Leadership, Community Leadership

M202 Association Communication, Communication And Media Studies

M-100: The Essentials Of Community Association Management, Community Association

Master Of Business Administration (Mba), Logistics, Materials, And Supply Chain Management

Psychology

Social Work, Social Work