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Sana Pierce-Wright Email & Phone Number

CX Programs, Product Adoption at Rippling
Location: United States, United States, United States 9 work roles 3 schools
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Current company
Rippling
Role
CX Programs, Product Adoption
Location
United States, United States, United States
Company size
5836 employees

Who is Sana Pierce-Wright? Overview

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Quick answer

Sana Pierce-Wright is listed as CX Programs, Product Adoption at Rippling, a company with 5836 employees, based in United States, United States, United States. AeroLeads shows a matched LinkedIn profile for Sana Pierce-Wright.

Sana Pierce-Wright previously worked as CX Programs at Rippling and Manager, Global Customer Programs at Usertesting. Sana Pierce-Wright holds Bachelor Of Arts (B.A.), Psychology; Economics; Urban Studies from Vassar College.

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Email format at Rippling

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Rippling

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Profile bio

About Sana Pierce-Wright

Sana Pierce-Wright is a CX Programs, Product Adoption at Rippling.

Current workplace

Sana Pierce-Wright's current company

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Rippling
Rippling
CX Programs, Product Adoption
United States
Website
rippling.com
Employees
5836
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9 roles

Sana Pierce-Wright work experience

A career timeline built from the work history available for this profile.

Cx Programs, Product Adoption

Rippling

United States

Cx Programs

Current
Rippling
Dec 2023 - Present

Manager, Global Customer Programs

Usertesting

- Launched in-app communications for Global customers using Pendo- Optimized programmatic customer experience through customer analytics and conducting customer surveys - Partnered with 7 cross-functional teams and leaders, including marketing, sales, product, and operations- Created, project managed, and executed user conference for largest customer.

Apr 2022 - Oct 2023

Global Customer Program Manager

Usertesting

- Established program framework, defined KPIs, created dashboards to measure program outcomes- Built customer webinar program: established best practices, identified topics, created analytical framework, executed webinars, and maintained collateral- Drove platform usage by 263.33% among program participants across 2 largest customer accounts (Amazon &.

Nov 2020 - Apr 2022

Manager, Account Management

Justworks

- Crafted a team of 7 Account Managers: NPS +82 compared to department average of +77- Designed and implemented dept.-wide client retention framework with 100% completion rate after first year of program launch

Mar 2019 - Nov 2020

Strategic Account Manager

Justworks

Greater New York City Area

Supported clients with administering benefits strategy that aligns with business goals. Served as payroll operations advisor to client leadership teams.

Oct 2017 - Feb 2019

Account Team Manager

Onefinestay

New York, NY

Supervised 4 ICs while simultaneously managing the firm’s top 30 accounts. Grew my own portfolio’s revenue +45% YoY during peak summer ‘17. Increased available supply across entire team portfolio (+26% YoY ’16 –‘17). Coached reports through negotiating greater availability to increase occupancy.

Jul 2016 - Jul 2017

Account Manager

Onefinestay

New York, NY

As inaugural account manager, defined scope and strategy for the role, which wassubsequently adopted across all 5 offices in 3 countries. Responsible for property management for 50 accounts, and commercial performance(negotiating listing price and bookable supply with property owners) for 250 accounts.

Nov 2014 - Jul 2016

Member Services Executive

Onefinestay

New York, NY

- Managed inbound guest and host communications via phone and e-mail, coordinating across four internal teams to troubleshoot and resolve over 100 simultaneous daily live and ongoing issues.- Maintained high levels of guest satisfaction (Net Promoter Score between 65 -70) before, during, and after bookings by responding quickly and efficiently to all.

Aug 2014 - Nov 2014
Team & coworkers

Colleagues at Rippling

Other employees you can reach at rippling.com. View company contacts for 5836 employees →

KH Kaitlyn Hilgers Kaitlyn Hilgers Colleague at Rippling San Diego, California, United States, United States View → MM Mattison Meury Mattison Meury Colleague at Rippling Greater Orlando, United States View → MS Molly Stevenson Molly Stevenson Colleague at Rippling Washington, District Of Columbia, United States, United States View → MK Michael Kirkby Michael Kirkby Colleague at Rippling Australia, Australia View → SS Shubham Sen Shubham Sen Colleague at Rippling Bengaluru, Karnataka, India, India View → CH Christina H. Christina H. Colleague at Rippling New York City Metropolitan Area, United States View → TR Taylor R. Taylor R. Colleague at Rippling Portland, Oregon Metropolitan Area, United States View → MM Meghan Massey, Chrs Meghan Massey, Chrs Colleague at Rippling Schaumburg, Illinois, United States, United States View → AK Aman Kumar Aman Kumar Colleague at Rippling Bengaluru, Karnataka, India, India View → HT Happymore Togarepi Happymore Togarepi Colleague at Rippling Harare, Harare, Zimbabwe, Zimbabwe View →
3 education records

Sana Pierce-Wright education

Bachelor Of Arts (B.A.), Psychology; Economics; Urban Studies

Vassar College

Activities and Societies: President of Hip Hop 101, Treasurer of Olivia Josselyn House, DJ and Summer Staff for WVKR, tutor for Vassar.

Division Of Psychology And Language Sciences

University College London

Education record

Catlin Gabel
FAQ

Frequently asked questions about Sana Pierce-Wright

Quick answers generated from the profile data available on this page.

What company does Sana Pierce-Wright work for?

Sana Pierce-Wright works for Rippling.

What is Sana Pierce-Wright's role at Rippling?

Sana Pierce-Wright is listed as CX Programs, Product Adoption at Rippling.

Where is Sana Pierce-Wright based?

Sana Pierce-Wright is based in United States, United States, United States while working with Rippling.

What companies has Sana Pierce-Wright worked for?

Sana Pierce-Wright has worked for Rippling, Usertesting, Justworks, and Onefinestay.

Who are Sana Pierce-Wright's colleagues at Rippling?

Sana Pierce-Wright's colleagues at Rippling include Kaitlyn Hilgers, Mattison Meury, Molly Stevenson, Michael Kirkby, and Shubham Sen.

How can I contact Sana Pierce-Wright?

You can use AeroLeads to view verified contact signals for Sana Pierce-Wright at Rippling, including work email, phone, and LinkedIn data when available.

What schools did Sana Pierce-Wright attend?

Sana Pierce-Wright holds Bachelor Of Arts (B.A.), Psychology; Economics; Urban Studies from Vassar College.

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