Sana Pierce-Wright Email & Phone Number

United States

- Launched in-app communications for Global customers using Pendo- Optimized programmatic customer experience through customer analytics and conducting customer surveys - Partnered with 7 cross-functional teams and leaders, including marketing, sales, product, and operations- Created, project managed, and executed user conference for largest customer (Amazon) to scale customer testimonials-- Managed executive speaker relationships across event lifecycle-- Grew conference… Show more - Launched in-app communications for Global customers using Pendo- Optimized programmatic customer experience through customer analytics and conducting customer surveys - Partnered with 7 cross-functional teams and leaders, including marketing, sales, product, and operations- Created, project managed, and executed user conference for largest customer (Amazon) to scale customer testimonials-- Managed executive speaker relationships across event lifecycle-- Grew conference participation 60% YoY-- 121% average usage increase among conference attendees-- $460k in influenced pipeline Show less

- Established program framework, defined KPIs, created dashboards to measure program outcomes- Built customer webinar program: established best practices, identified topics, created analytical framework, executed webinars, and maintained collateral- Drove platform usage by 263.33% among program participants across 2 largest customer accounts (Amazon & Microsoft)

- Crafted a team of 7 Account Managers: NPS +82 compared to department average of +77- Designed and implemented dept.-wide client retention framework with 100% completion rate after first year of program launch

Greater New York City Area

Supported clients with administering benefits strategy that aligns with business goals. Served as payroll operations advisor to client leadership teams.

New York, Ny

Supervised 4 ICs while simultaneously managing the firm’s top 30 accounts. Grew my own portfolio’s revenue +45% YoY during peak summer ‘17. Increased available supply across entire team portfolio (+26% YoY ’16 –‘17). Coached reports through negotiating greater availability to increase occupancy.

New York, Ny

As inaugural account manager, defined scope and strategy for the role, which wassubsequently adopted across all 5 offices in 3 countries. Responsible for property management for 50 accounts, and commercial performance(negotiating listing price and bookable supply with property owners) for 250 accounts.

New York, Ny

- Managed inbound guest and host communications via phone and e-mail, coordinating across four internal teams to troubleshoot and resolve over 100 simultaneous daily live and ongoing issues.- Maintained high levels of guest satisfaction (Net Promoter Score between 65 -70) before, during, and after bookings by responding quickly and efficiently to all customer inquiries and issues.

Bachelor Of Arts (B.A.), Psychology; Economics; Urban Studies

Activities and Societies: President of Hip Hop 101, Treasurer of Olivia Josselyn House, DJ and Summer Staff for WVKR, tutor for Vassar.

Division Of Psychology And Language Sciences

Education record