Sana Ng Email & Phone Number

Newcastle Upon Tyne, Gb

英國倫敦地區

Newcastle-Upon-Tyne, England, United Kingdom

Fortress Hill, Hong Kong

- Strong Marine global networks to provide speedy response, deliver the best to our global clients;- To provide claims management services for all leading Insurers; -To oversee the Marine Surveyors in Marine Team for site survey inspection, such as report checking and modifying;- Handling Major corporate accounts of Marine Cargo claims for Top Global Leading Insurer in Hong Kong;-Managing the complex claims assessment of Marine cargo including coverage determination, quantum analysis, loss prevention and providing a high standard of customer service;-Timely, accurate and customer focused of Marine survey arrangement (for local & oversea area);-Striving for continuous improvement on claim file handling with feedback and support through the Quality Assurance Review processes;-Contributing to maintenance of best practice procedures consistent with global best practice;

Ngau Tau Kok, Kowloon

-Provide support to the Team and Senior Manager, such as preparing the claims report;- Arrange insurance renewal, verify policy and documents-Responsible for handling general insurance claims and legal claims (e.g. Property，Motor & Liability)-Handle general insurance enquires from internal departments-To liaise with brokers, claims adjusters and solicitors in handling claim cases-Responsible for all claims administration and perform ad hoc assignments as required

Quarry Bay, Hong Kong

Accomplishment:2 Awards were received from AIG Hong Kong Insurance Limited in 2017-Managing the complex claims on Property class (SME) and Marine class; coverage determination, quantum analysis within authority limits and providing a high standard of customer service;-Working with Team Manager to ensuring effective vendor and litigation management on Complex claims;-Striving for continuous improvement on claim file handling with feedback and support through the Quality Assurance Review processes-Contributing to maintenance of best practice procedures consistent with global best practice;-Timely, accurate and customer focused claim resolution, minimising indemnity exposure and mitigating vendor and legal expense-Consistent proactive claims handling on an ongoing basis (i.e. initial file review, investigations and liability, negotiations and settlement, and litigation management)

Central, Hong Kong

Taikoo Shing, Hong Kong

Quarry Bay, Hong Kong

Professional Diploma In Insurance (Pdi)

Bachelor Of Arts - Ba （Hons), Marketing And Management