Sanchet Kumar Email & Phone Number

Delhi, India

• To set up around 100 new franchises under the name of Drivex (an association of TVS Motor Company)across India by the next 12 months
• Implemented effective customer service procedures to encourage positive feedback.
• Achieved productivity improvements while enhancing quality control operations to reduce overhead.
• Established a customer-centric focus to build customer loyalty and retention

Bengaluru, Karnataka, India

I have vast experience for after sales and turn around story on Sales in Drivex across major State

Delhi, India

• Handled all service-related areas in the North and eastern states of India
• Had an opportunity as an assistant general manager to experience and lead the service team in this sector as a new initiative by TVS Motor Company

Delhi, India

• Coached and mentored junior team members, regularly assessing knowledge and skills gaps andimplementing corrective action.
• Used excellent problem-solving and issue-resolution strategies to rectify difficulties quickly andeffectively.
• Maintained excellent customer service by promptly following up on complaints and requests.
• Ensured customers received excellent service by going the extra mile to assist with needs,requirements and requests.
• Handled customer complaints, such as product and technical issues in a calm, efficient and effectivemanner.
• Responsible for all spare, After Sales activities, and manpower Training

Odisha, India

• CSI (Customer Satisfaction Index) - Continuous improvement planning for Customer Satisfaction at State Level
• Managing Primary and secondary Dealer networks for after-sales
• Conducting on-the-job as well as off-the-job training for new models/ Improvements at Product TrainingCentre
• Expanding service network across State
• Developing & maintaining new channels of Service - Private garage Mechanics
• Spare parts management

West Bengal, India

• Managing Primary and secondary Dealer networks for after-sales
• Managing two-wheeler retail at selected outlets
• Conducting on-the-job as well as off-the-job training for new models/ Improvements
• Expanding service network across State
• Developing & maintaining new channels of Service – Private garage Mechanics Model
• Spare parts management

West Bengal, India

• Conducting on-the-job as well as off-the-job training for new models/ Improvements
• Spare parts management
• Handling complaints & legal matters on behalf of the company
• Constantly monitoring product performance feedback & communicating the same to Management