Gabriel Sanchewski Email & Phone Number

Remote

- Launched, scaled, and still administrates company's official Discord server and community- Developed company-wide moderation guidelines and handbook for all Paradox Interactive brands- Recruited, trained, and lead a team of ~25 moderators on company's Discord server- Anticipates potential hurdles and reacts to developing issues swiftly when needed in collaboration with the Community Team- Identifies top trends and needs within multiple communities for relay to the Community Team- Provides first-contact support to customers experiencing issues- Collaborates with Community Developers in executing larger community campaigns- Creates and post content for assigned channels when required- Assisted event team with company's annual conventions, PDXCON on-site in Stockholm and Berlin

Remote

- Advanced from Community Manager to Head of Community & Support by proactively identifying evolving needs and implementing support structures that scaled with company growth- Hired, trained, and led the Community & Support team, fostering individual growth and team synergy- Developed protocols for handling a wide variety of support tickets through HubSpot and configured support bot chatflow- Revived, revamped, and scaled company Discord server, establishing player communication and moderation strategies- Collaborated cross-functionally to identify and address platform issues, and weighed in on future development- Acted as the primary contact for various stakeholders, problem-solving to provide excellent customer service while ensuring seamless information flow- Developed and nurtured partnerships with external communities and stakeholders online and at events such as TwitchCon and DreamHack- Provided on-site community engagement and logistical support at private events and expo booths- Conceptualized and executed community events, including giveaways and Discord stage talks with a variety of content creators- Reported on community sentiment, surfacing valuable feedback, and highlighting impactful stories- Created and refined knowledge bases, FAQs, and documentation for users

Kraków Area, Poland

- Handled in-game support tickets and support emails- Replied to app store reviews (Google Play and Apple Store)- Launched, scaled, and managed Gamesture's Discord server as well as its subreddit- Collaborated with other departments in regards to community feedback- Wrote blog posts and proofread copy, such as social media posts, in-game descriptions, announcements, and other public-facing texts- Assisted with content creation for Facebook and Instagram- Play-tested company's title, Questland

Miami, Florida, United States

Stock produce. Keep produce organized. Assist customers with any needs in the department. Clean up the department and have it ready for the next day.

Remote

- Facilitated communication between the company and players- Consistently replied to fans' comments and questions in a timely manner while being friendly and engaging- Co-developed the company's branding image- Collaborated with peers on advertising campaigns- Created and maintained clear communication channels with the development team- Assisted with the development and execution of a Kickstarter campaign- Wrote and edited articles for the company newsletter- Posted content on a wide variety of social media platforms to grow a fan base- Managed the company webpage

Gainesville, Florida, United States

- Typed out voicemail dictations at a high speeds while ensuring quality.- Strived to decipher low-quality/muffled recordings.- Adapted to ever-changing standards and protocols.- Created and memorized 3000+ computer macros.- Familiarized self with 500+ financial terms.

- Moderated social media platforms and answered players' questions- Monitored gaming forum, edited/deleted posts to ensure forum rules were enforced- Acted as a liaison between fans and the development team/Community Manager- Assisted in the set-up and management of Paradox's showcase at PAX East