Information Technology Support Specialist
N2Sleep Diagnostics Inc.
311-B, Mangga Ave. Brgy. Little Baguio, San Juan, 1500
- Responsible for diagnosing and resolving hardware, software, network and end user problems- Maintaining wide range of computer hardware and software programs- Maintenance of FTP Cloud Server (Amazon EC2), Business Email Account (AABACO), Domain and website DNS (GoDaddy)- VOIP hard phone and softphone Installation and Troubleshooting (RingCentral and Vonage)- Coordinating with our ISP with internet issues, Bandwidth upgrade, ISP node update, UTM Update, etc.- Communicating with third party technical specialist- Network Monitoring(CACTI) and Troubleshooting- Procurement and deploying of new hardware and evaluating new software and security risks- Keeps record of company assets related to IT- Working hand-in-hand with our client’s IT department on their IT infrastructure- Providing assistance to our sister company if and when needed- Providing assistance with non-IT work if and when needed