Sanchit Bhatnagar Email & Phone Number

Toronto, Ontario, Canada

- Credentializing the CX organization and building trust and excitement across the prospects and customers, ultimately allowing for easier deal closing- Designing the end to end customer journey, including onboarding, post-implementation services, training requirements, and technical support needs- Partnering cross-functionally to create bespoke SOWs for enterprise deals- Continuously improving our scoping accuracy and cross-functional partnership- Recommending improvements the CX offering to drive outstanding customer experience and improved business results for CIQ

Greater Toronto Area, Canada

Team Leadership and Mentorship: Demonstrated leadership by leading and training a team of less experienced colleagues, fostering a collaborative environment, and driving skill development to improve software solution implementation, project management and customer-facing capabilitiesSubject Matter Expertise: Became an expert in utilizing the platform to automate complex sales commission calculations for customers, streamlining processes, and enhancing efficiencySales Commission Structure Optimization: Expanded knowledge of sales commission structures and designed best-practice calculation configurations within the platform, contributing to more accurate and tailored solutions for clientsContinuous Process Improvement: Proactively contributed to the improvement of existing processes, making customer projects increasingly intuitive, efficient, and delightfulStrategic Project Management: Successfully project managed the end-to-end onboarding process for new customers, ensuring seamless integration and satisfaction from inception to delivery primary for new implementations, but also for Managed ServicesKnowledge Base Enhancement: Played a key role in growing and improving a product knowledge base to anticipate and address customer inquiries, enhancing customer satisfaction and engagementSolutions Architecture: Collaborated with cross-functional teams to design and architect scalable and innovative solutions for customers, ensuring alignment with business requirements, security standards, and industry best practices. Developed comprehensive architecture documentation and presented technical proposals to clients, showcasing the value and benefits of the proposed solutions.

Toronto

Build and develop team of Business Consultants, resource-plan projects, plan and strategize the project delivery and from start to finish and coordinate with internal and external stakeholders to ensure client satisfaction.

Toronto, Ontario, Canada

Toronto, Canada Area

Responsible for comprehending and supporting data and object models defined by system architects, effectively managing client relationships with business users and senior management, working with clients to assess technical readiness and develop software rollout plans, designing and implementing data cleansing and extract/transform/load strategies, assist project managers and technical team with supporting deployed projects, and coordinating quality assurance and testing phases of projects

Toronto, Canada Area

Responsible for managing and bringing in new business accounts, budgeting the funding money, strategizing the long-term revenue and people plans for the firm, develop and execute the short term and long-term sales plans.

New Delhi Area, India

Responsible for brand enhancement for client acquisition and process improvement for organizational operations, business operations, resource allocation efficiency and revenue optimization. Led new hire onboarding and training functions. Organized and contributed to roadshows focused on promoting clients within competitive markets. Key Accomplishments:• Developed course content for training students in tourism schools, implemented as standard practice in the firm• Created audio visual presentations for corporate branding, used by company for new client acquisition• Successfully developed and trained three new employees over a two-month period

Indore, Madhya Pradesh, India

Responsible for B2B sales management and strategic business planning for all products across two provinces in India. Managed customer satisfaction, sales business plans, budget allocation, commercial spend, competitive intelligence, internal and external relationships, team performance and contract negotiations. Analyzed and monitored key metrics and product insights for customer satisfaction and business partner profitability.Key Accomplishments:• Youngest Area Sales Manager for Project sales in country; largest unit geographically and second largest by value• Provided leadership to a sales and commercial team of 18 personnel• Achieved sales targets of over $10 million in first year in the product portfolio consisting of all company products• Achieved 18% overall growth and increased market share by 1.5 %points from 49.8% to 51.3% in the unit• Successfully acquired 10 major accounts from competitors such as Akzo-Nobel, Berger, and Nerolac• Project: Helped develop module and deploy professional training to contractors across country in coordination with CSR team

Master Of Business Administration - Mba, Marketing And Brand Management

Master Of Business Administration (Mba), General Sales, Merchandising And Related Marketing Operations

Bachelor Of Engineering (Be), Computer Science And Engineering