Technical Product Support Specialist
CurrentUnderstanding the client’s logistics challenges and needs to recommend customized SaaS solutions.Leading the implementation of Shipway’s software for new clients, ensuring a smooth onboarding experience.Providing product demonstrations to explain features, benefits, and integration capabilities of Shipway’s SaaS platform.Solution Design and Implementation:Collaborating with clients, product and development team to develop tailored end-to-end solutions using Shipway’s tech stack.Ensuring proper integration of the software into the client's existing systems.Guiding clients through the product implementation phase, including troubleshooting and solving technical issues.Client Relationship Management:Acting as the primary point of contact for clients during the SaaS deployment.Managing ongoing client communication to address queries and ensure satisfaction.Continuously offering suggestions for optimizing the client’s use of Shipway’s SaaS tools for enhanced performance.Product Feedback and Development:Gathering feedback from clients on the software’s performance, identifying areas for improvement.Collaborating with the product development team to implement updates and enhancements based on client requirements.Training and Support:Providing training to client teams on how to use the platform effectively.Offering technical support post-implementation to resolve issues and ensure the product meets business needs.Market and Competitor Research:Keeping updated with the latest SaaS trends in the logistics industry to provide competitive solutions.Understanding the client’s competitive landscape to offer solutions that deliver a clear advantage.
