With over a decade of experience in the tech industry, my journey has led me to excel as a Technical Lead at Altisource. Specializing in Livevox, Microsoft Teams, Amazon Connect and contact center design, I've honed my skills in contact center technology, ensuring the delivery of robust solutions. At the core, my mission is to innovate and streamline communication channels, aligning with Altisource's commitment to excellence. My expertise not only lies in the technical realm but also in leading teams to achieve collective goals, thereby contributing to the organization's culture of collaboration and progressive thinking.