Service Delivery Manager, TATA Communications Transformation ServicesManaging Piramal Customer, Mumbai.Working as a Delivery Lead for Network Security & Leading team for Network& Security Projects, Deployment & Maintaining product life-cycle, ConsultingNetwork security & providing domain expertise to various verticals within theorganization.● Planning & Implementing overall Network & Security Strategy, Solution,Design & implementation.● Identifying Gaps & Understanding Pain areas in current Networkposture & security controls implemented Piramal & developing strategyin-line to address identified gaps.● Co-ordinate with multi-Vendor/partners for new implementations andescalations.● Work with stakeholders to help define and drive the execution of theSecurity strategy.● Evaluation of Network & Security Products to meet organization needs& Handling End-to-End Implementation for the Technology.● Helping to build policies & making decisions to upkeep the SecurityPosture of Piramal.● Implemented network IPS & Micro segmentation for Piramal criticalapplications.● applications, Standardized Processes, Hardening Documents &Operations.● Demonstrated experience in enterprise risk management withstrong understanding of cyber threats, vulnerabilities, probabilityand impact

● Managing YES bank PAN India (1200+) Branch Network & ATM network Operation● Managing commercial (link renewal/Operational/hardware) across PAN India branches● Managing Datacentre and RSSC locations.● Liaison with Core Banking Business applications for Business availabilities.● Coordinating with major ISP and focusing on Continues Service Improvement plan and achieve 99.99% + Uptime.● Capacity Management planning includes existing Architecture Design / Design Improvement / Tech refresh.● IT Asset Life cycle management.● End point Security Management.● Firewall Rule review; Internal and external Audit Support.● Monthly and Quarterly meetings with respective OEM's.● IT Support resource management and managing 25+ Network Security resources● Enforced health and safety protocols throughout operations, closely monitoring at all times to ensure teams stayed in compliance.● Anticipated risks and issues used problem-solving skills to take corrective actions to decrease risks and resolve issues.● Used strong analytical, fault-finding, and problem-solving abilities to find delivery solutions to address customer challenges.● Demonstrated and applied expertise in System Analysis in developing, executing, and improving action plans by offering advice and guidance to project teams.● Managed cost reduction strategies in Branch network operation● Coordinated stakeholders and financing by outlining communication and accountability processes for communicating project results and addressing deviations.

Project- LIC India➢ Roles and Responsibilities:➢ Working as Technical Lead and managing Core network setup of LIC India.➢ Manage and troubleshoot Cisco ASR1002HX,1121_4P,2900, 3900.➢ Managing and responsible end to end 600+ multivendor to CISCO router migration.➢ Taking care of CISCO router licenses installation including CISCO smart licenses.➢ Handling 9+ Network engineer team (L1 & L2 Engineer).➢ Working with team on critical service request to maintain SLA.➢ Working on repeat fault analysis on monthly bases.➢ Having experience on deep level network troubleshooting and RCA preparation.➢ Working on major and minor network change and suggestion as per customer requirements.➢ Leading Weekly call with customer for better operation outcomes.➢ Managing and taking care of end to end 3500+ Airtel link commissioning and provision.

Company: Sify TechnologyProject- Bank of India➢ Roles and Responsibilities:➢ Working as a Lead and managing Network Security Operation.➢ Support 24*7 L2 Network Operations.➢ Manage and troubleshoot Cisco Firepower 4110 Threat Defense and Cisco Firepower Management Center 2500 Deep Analysis of network traffic (FXOS,FTD)➢ Manage and troubleshoot Checkpoint 12000, Cisco ASA5585 firewall security devices.➢ Manage and troubleshoot Nexus N9K-C9504-B3-E,Nexus N9K-C93180YC-FX➢ Manage and troubleshoot Cisco ISR4451 router, Cisco ASR 1006 route, Cisco WS-C2960X-24TS-L switch, cisco WS-C3850-48T-S switch.➢ Managing and troubleshoot Cisco network security

Company: Infosys LtdDesignation: Technology AnalystDuration: 3rd Apr 2017 – 31st May 2019Project- Kellogg’s Global Business Services➢ Roles and Responsibilities:➢ Currently being part of Network global Operations team as a technology analyst for the Kellogg Company (US) Client.➢ Working on Incidents, Events, Service Requests & Change Requests on Various Tools such as Service Now & science logic➢ Troubleshooting on Tickets raised by the Global Clients as per the SLAs.➢ Working on Wireless Technologies WLC/ LWAP & Troubleshooting on Cisco Prime.➢ Managing Tools such as Solar Winds, Cisco Prime, Netscout, and HP Node Manager.➢ Coordinating with the Vendors & Service Providers.➢ Provide proactive monitoring and surveillance of real-time data network elements such as Router, Switches, Console devices (Raritan), UPS and Wireless devices.➢ Call logging & ticketing to service provider for link down & coordination with ISP restore the link.➢ Coordinating with Team Members/ ISP for Network devices Configuration Activity creating Pre-activity POA.➢ Coordinating with Vendors via mail/verbally for Router /Switch /Firewall /Modem/Link Installation/Delivery and configuration at Branch end.

-Providing 24 x 7 Technical Support.-L2 and L3 Support Vijaya Bank Data Center (DC) As well as Data Recovery ( DR)-Managing and Configuring Routers and Switches.(HP and Cisco )-Identify and Resolving network related problems-Provided accurate documentation for network topology, policies, procedures, and change protocol-Support and Resolving Core level Switches and Router as well as LAN Network Related Problem-Monthly / Weekly Backup of all Networking Devices-Documentation of the Bandwidth, uptime/ Downtime and configuration details-Troubleshooting LAN and WAN network problems and related issues-Implemented and Migrated Networking Components of HP 59XX, HP 55XX, Cisco 2960 Switch, Cisco2900.-Monitoring Multiple Vendor MPLS Links and resolving related problem-Configuring and troubleshooting standard and Extended ACL, L2 and L3 Vlan, Routing, uplinks andStatic routing.

Roles and Responsibilities: Managing and troubleshooting L2 Layer switches (CISCO) Managing and troubleshooting L3 Layer switches(CISCO) at HUB’s  Configuring and managing Coral Equipment Managing Railway Phones  Managing Konkan Railway Control Phones of 64 Stations  Managing Coral EPBX system.  Configuration and troubleshooting of VLAN, VTP and STP.  Implementing, configuring, troubleshooting and maintaining LAN setup.