• Deliver leads as per Client requirements/specifications• Capacity planning and resourcing for the teams• Monitor key metrics and ensure deliveries are done accurately and on time. Work closely with customer success team / Operations and internal teams to proactively identify and mitigate delivery risks, challenges• Maintain compliance with campaign requirements and industry standards. Prepare & publish reports & analyses to convey key focus areasTrouble Shooting: Identify… Show more • Deliver leads as per Client requirements/specifications• Capacity planning and resourcing for the teams• Monitor key metrics and ensure deliveries are done accurately and on time. Work closely with customer success team / Operations and internal teams to proactively identify and mitigate delivery risks, challenges• Maintain compliance with campaign requirements and industry standards. Prepare & publish reports & analyses to convey key focus areasTrouble Shooting: Identify process bottlenecks and resolve process challenges. RCA-CAPA for critical and recurring issues• Participate in cross-functional meetings to resolve any issues. Monitor effectiveness of implemented solutionsContinual Improvements: Best practice identification and implementation. Work with sales team to identify and implement Process Automation, to reduce manual efforts and error-prone activities• Recommend and implement continuous process improvements. Lead projects to improve process effectiveness & efficiency. Show less