• Mapping client/business requirements and providing customized software solutions involving finalization of product specifications & selection of appropriate techniques • Conducting system study and coordinating with team members for system design & integration, application maintenance, etc. • Handling various technical aspects such as designing software scheme, coding modules, monitoring critical paths & taking appropriate actions • Managing end-to-end project right from floating RFP,techno-commercial aspects, selecting appropriate vendor for the implementation and defining vendor SLAs till project completion • Designing & executing test plans and gap analysis to ensure that business requirements & functional specifications are tested & fulfilled; generating unit test defect / review reports • Verifying change requests and defects; documenting, tracking & communicating test plans, test results and unresolved problems; updating error log / suggestion log and explaining system bugs to programmers

Mapping client/business requirements and providing customized software solutions involving finalization of product specifications & selection of appropriate techniques• Conducting system study and coordinating with team members for system design & integration, application maintenance, etc.• Handling various technical aspects such as designing software scheme, coding modules, monitoring critical paths & taking appropriate actions• Managing end-to-end project right from floating RFP,techno-commercial aspects, selecting appropriate vendor for the implementation and defining vendor SLAs till project completion• Designing & executing test plans and gap analysis to ensure that business requirements & functional specifications are tested & fulfilled; generating unit test defect / review reports• Verifying change requests and defects; documenting, tracking & communicating test plans, test results and unresolved problems; updating error log / suggestion log and explaining system bugs to programmers

 New facility Capacity planning and project/Process migration & setup. Project Completed: Site migration to new location from IT perspective Strategy Planning and implementation  Make ensure to fulfill all responsibility regarding the licenses of software and company IT policies. Extensive hands on experience in scoping, planning, budgeting, managing and executing Business Information System projects for diverse clients in a broad range of industries. Develops operational measurements, defines business issues and provides recommendations and solutions to customer support challenges. Develops and implements new techniques and approaches in operational analysis

MS Exchange Server 2003Team ManagementCustomer Support