It Support Manager
Current• Mapping client/business requirements and providing customized software solutions involving finalization of product specifications & selection of appropriate techniques • Conducting system study and coordinating with team members for system design & integration, application maintenance, etc. • Handling various technical aspects such as designing software scheme, coding modules, monitoring critical paths & taking appropriate actions • Managing end-to-end project right from floating RFP,techno-commercial aspects, selecting appropriate vendor for the implementation and defining vendor SLAs till project completion • Designing & executing test plans and gap analysis to ensure that business requirements & functional specifications are tested & fulfilled; generating unit test defect / review reports • Verifying change requests and defects; documenting, tracking & communicating test plans, test results and unresolved problems; updating error log / suggestion log and explaining system bugs to programmers