Sandeep Kumar Email & Phone Number

Delhi, India

Gurugram, Haryana, India

Madhya Pradesh, India

Warehousing Operation. Warehouse process management and process solution. Warehouse P&L Panning management and cost optimization. Manpower / Material /Logistics and other Expense planning to reduce monthly P&L. Warehouse process design and tech development for better manpower utilization and cost reduction. Ensure SOP implementation & Company policy process adherence. 100% Inventory accuracy with FIFO implementation for better control on shrinkage and easy processing of stocks. Providing updates to fast moving /slow moving & non-moving product list for further marketing. Responsible for daily inbound load planning and Material inbound / Quality check/GRN & Put away. Maintaining Daily/Weekly cycle count audit process and manages Expiry & damage stock removal. Responsible for Order Picking /Packaging /QC process/Beat placement for better order delivery. Responsible for OTD & OTIF & O2S SLA timeline. Returns SLA Management and reduce returns with proper solutionsLogistics Operations: Transport vendor & logistics vendor expansion for better delivery service. Responsible for Delivery route planning and algorithm for better time delivery. Daily & monthly Vehicle planning for fixed and Adhoc vehicle uses. Responsible for daily travelling distance and cost analysis v’s delivery load value. Daily Cod collection and handover to Accounts.  Regularly meeting with logistic partner for price negotiations as per loads. Account Recon & Claim settlements from LSP /Transporter for lost/damaged. Arrangement of Return stock pickup management. Handling Customer and vendor Query & complain.

Gurugram, Haryana, India

Warehousing Operation & Expansion:  Manpower vendor Expansion for Effective manpower supply P&L Management with Manpower / Material /Logistics and other Expense planning. Analysing the new area for warehouse expansion according to supply load and delivery timeline. Warehouse process design and tech development for better manpower utilization and cost reduction. Ensure SOP implementation & Company policy adherence. Ensure daily MIS reporting (Inwards & outwards , stock pick/pack & dispatch, Cycle count physical v/s system stock, FIFO report, , Manpower productivity and Customer complaints) Inventory management and development for better control on shrinkage and easy processing of stocks. Providing updates to category for fast moving /slow moving & non-moving product list for further marketing. Responsible for daily inbound load planning and Material inbound / Quality check/GRN & Put away. Maintaining Daily/Weekly cycle count audit process and manages Expiry & damage stock removal. Managing FIFO to control Expiry of stock. Responsible for Order Picking /Packaging /QC process/Beat placement for better order delivery. Responsible for O2S SLA timeline with 24hrs. Responsible for Shrinkage management (Damage/Lost/Theft)Logistics Operations: Transport vendor & logistics vendor expansion for better delivery service. Responsible for Delivery route planning and algorithm for better time delivery. Daily & monthly Vehicle planning for fixed and Adhoc vehicle uses. Responsible for daily travelling distance and cost analysis v’s delivery load value. Responsible for Cod payment collection and handover to Accounts.  Regularly meeting with logistic partner for price negotiations as per loads. Account Recon & Claim settlements from LSP /Transporter for lost/damaged. Arrangement of Return stock pickup management. Handling Customer and vendor Query & complain.

Gurgaon, Haryana

Order Management / Procurement / Fulfilment: Daily coordination for order fulfilment and order management. Maintaining inventory as per fast- & slow-moving Sells trends. RFP/RFQ Response, PO initiation and stock procurement within SLA. Supplier Expansion for better pricing and addition of new product range. Order processing as per FIFO/LIFO model and customer delivery escalation. Inventory replenishment planning. Cost reduction by supplier & Price margin comparison. Responsible for OTD & OTIF & O2S SLA timeline. RTO Returns stock management and reduce returns with proper solutionsVendor Management & Development: New Vendor acquisition, KYC checking & registration.. Training of vendor for process/policy and backend panel. Vendor product category, catalogue, price management. Vendor catalogue management and new product enrichment. Product selection for marketing promotions deals & offers. Vendor payments and Ledger Reconciliation. Vendor Expansion & Acquisition PAN India. Vendor & customer complain and Query handling.Warehousing & Logistics Operations: Ensure daily MIS reporting (Inwards & outwards , stock pick/pack & dispatch, cycle count physical v/s system stock, FIFO report, Manpower productivity and customer complaints) Inventory Management with FIFO implementation & Restock planning. 100% SLA for GRN within 4hrs, 99.95% OTIF, 100% OTD within 24hrs, 100% Inventory accuracy. Ensure SOP implementation & Company policy adherence. Manpower & transport logistics vendor Expansion. Warehouse & Logistics P&L Panning management and cost optimization. Warehouse process design and tech development for better manpower utilization and cost reduction. Responsible for Order Picking /Packaging /QC process/Beat placement for better order delivery.

Noida Area, India

Order Management & Fulfilment: Daily Supplier coordination for stock confirmation and LSP pickup alignment. Maintaining Order Fulfilment SLA timeline. Order Cancellation & Retention by new or old supplier alignment. Supplier complains & Query handling. RTO Returns stock management and reduce returns with proper solutionsVendor Managed Inventory: Supplier VMI stock & Space Management. Stock Replenishment model for Re order inventory planning. VMI stock Marketing offers and Deals management. Responsible for VMI stock movement and actions on non-movement stock. Weekly & Monthly Cycle count stock Audit.Warehousing & Logistics Operations: Manpower vendors & logistics partners Expansion. 100% Inventory Management with FIFO implementation and Restock planning. Warehouse & Logistics P&L Panning management and cost optimization. Responsible for MIS reporting (Inwards & outwards , cycle count physical v/s system stock, Manpower productivity) Responsible for Order Picking /Packaging /QC process/Beat placement for better order delivery. Regularly meeting with logistic partner for price negotiations as per loads. Account Recon & Claim settlements from LSP /Transporter for lost/damaged. First Mile costing management for VMI stocking.Warehouse process Material inbound & outbound GRN and Quality check. First mile & Ad hoc Vehicle management. Order Packaging and QC process. Order Dispatch management. Monthly stock Audit. Asset Management. Product Stock return and Liquidation process. Complain RCA and process improvement.

Gurgaon, India

Customer Retention & engagements: Retention of Lapsed buyers. Coordination & support to potential buyers. Bulk demand & supply of products. Buyer profiling for future purchase frequency & demand Deals & Offers for buyer retention & regular purchasing.Business development: Maintaining relationship with Seller and help them in business development. Negotiating best price for demanded products. Analyzing best product for promotion and add company revenue. Inventory Management. Proper coordination for timely fulfillment of orders. Product and Brand Expansion.Seller & buyer Support Operation: Handling seller & buyer complains. Resolving Buyer & Seller CEO/Social media escalation. Seller payments & adjustments. Buyer order delivery and satisfaction. Investigation & quality resolution.Fulfilments Operation: Daily fulfilment of orders through vendor coordination of order dispatched. Maintaining SLA of order to deliver & order to returns. LSP coordination for pickups and shipment connection. Retention of none fulfilled & cancelled orders.Merchant Operation & Vendor Development: Maintaining relationship with Seller and help them in business development. Seller on boarding and training (Process & Supplier portal). Supplier product catalogue/stock / price & offer management.. Supplier Payments & Adjustments and Monthly account Reconciliation.Logistics Operation: On Boarding Logistics partners & meeting for price negotiations as per loads. Regularly meeting with logistic partner for price negotiations as per loads. Tracking Shipment SLA according to logistics partner declared SOP. RTO and customer return management from logistics partners. Monthly Account Reconciliation & Claim settlements from LSP /Transporter for lost/damaged.

Gurgoan

Merchant Operation: Merchant support Operation:>Payment issue ( Payment Delay, Deduction disputes, Commission/T.P)>Product related issue ( RTO/RMA return’s, MRP,Damage/Missing)>Promotion Related issue ( SFM/Craker/Wholesale,Payment and Tech issues) Customer Support operation:>Customer complain against the Products sold by merchants.>Customer complain of Social media/CEO Escalation. Merchant Account reconciliation.>Recon of merchant Account ledger for financial year.> Working on merchant disputed ordersLegal issue/Escalation.>Handling of customer/merchant escalation ( FB/Twitter/ CEO)>Action against fraud seller & buyer involved in any illegal activity.  Buyer Retention & Satisfaction:>Fulfillment & Retention of orders over SLA >Retention of order though Transfer & Alternate product offering.>Retention of Hold order & Pending Back order..Business Development: Business support to 2nd tier Merchant.>Seller profiling for business information about Pricing, catalog, promotion..>Increase seller product Catalog with competitive pricing per current market.>Regularly sharing product efficacy and business performance with sellers.>Increasing merchants base from PAN India to add brands in catalog.>Analyzing and selection of top product with best pricing for Promotion on Deals.

Gurgaon, India

 Stock analyzing and Purchase order generation. Buying Negotiating of demanded products. Payment terms Negotiations & contract documentation. Inventory Management. Analysing of best products for Deals & promotion. Maintaining relationship with Seller and help them in business development. Product and Brand Expansion. Vendor Base expansion over India for cost reduction and better margin.

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