Sandeep Kumar Email & Phone Number

Noida, Uttar Pradesh, India

Delhi/Ncr

Managing a designated area (Delhi/NCR) for after-sales service, overseeing a team of 6-8 service engineers to handle spare sales and service.• Responsible for meeting predefined targets set by management for spare parts, pipeline sales, and service revenue.• Influence customers to opt for service contracts (ASC) or maintenance contracts (AMC) in order to boost service revenue.• Engage with customers to facilitate discussions on sale of spares, pipeline, new machines and actively seeking opportunities to attract competitor’s customers and thereby enhance spare, pipeline, refurbished business and new equipment lead.• Support the warehouse team in managing spare stock based on machine population, including categorization into A/B/C categories.• Provide regular reports to Regional/Head Office on target achievements and significant service issues.• Foster strong customer relationships through regular meetings to boost revenue and business growth.• Conduct warranty failure analysis to minimize warranty costs and implement corrective measures.• Provide technical assistance to both the service and sales teams, as well as to customers.• Conduct technical training sessions for customers, emphasizing product/part promotion and awareness.• Follow up with customers to collect outstanding payments and reduce the aging report.• Enhance CRM data accuracy by gathering information on active, non-active, and sold machines.

New Delhi Area, India

• Swift troubleshooting and decommissioning of malfunctioning machines and commissioning of new machines at customer sites, and providing comprehensive education on machine operation and maintenance to customers.• Submitting reports to both the regional office and the head office.• Arrange operator training sessions at the customer's site or office to properly train their operators.• Educate customers on maintaining an optimal spare parts inventory to ensure machine uptime.• Escalating product issues to the relevant department for necessary updates and modifications aimed at enhancing the quality and reliability of the equipment• Raising Warranty application for failure components via reporting to corporate office and department.• Placing the Part inquiry to warehouse division for quotations to meet customer’s needs and contribute to enhancing spares sale.• Generating service revenue through service charges, annual service contracts, and annual maintenance contracts• Creating health checkup schedules to ensure the proper and smooth operation of machines, thereby supporting customers effectively.• Generate inquiries for slow-moving spare parts from customer’s end.• Collect inquiries for new equipment/spare parts from customers, and provide technical specifications to persuade them to make a purchase

Delhi/Ncr

1. Joined as GET, after 6 months training assigned in service department.2. Troubleshooting and quick decommissioning of breakdown machine, investigation of root cause of problem, Commissioning of new machine at customer site and educating customer regarding operation and Maintenance of machine.3. Reporting to regional office as well as head office.4. Organize operator training on customer site/office to train the customer’s operator.5. Educate customers of maintain optimum spare parts inventory to maintain machines.6. Forward the product problem to principals for information and modification of the product for better quality and reliability of equipment

Engineer'S Degree, Mechanical Engineering (Lateral Entry), A

B.Tech (Mechanical)

Diploma; B.T.E. Delhi; B.S.E; B.S.E, Mechanical Engineering; Session 2005; 2005; 2003

Diploma in Mechanical