Sandeep Kumar Email & Phone Number

Gurugram, Haryana, India

Work as a Closing Disclosure Specialist.Audit the document of Title Commitment, Closing protection letter, Preview CD, Wire Instructions, Appraisal, Hazard Insurance, Flood Insurance, SSPL, Tax Cert and related invoice.Collect the information and fees from required documents to prepare the CD.Work in Encompass Tool.Implementing a process for tracking and resolving tolerance cure issues.Ensuring accuracy of Change of Circumstances made by the Mortgage Loan Processor.Preparing and reviewing residential loan disclosures for accuracy and compliance with regulatory guidelines.

Gurugram, Haryana, India

Work on US mortgage loans and deal in secondary market.Audit documents and take decision of approving or reject loans.Analyses low risk.Knowledge of documents closing package, Credit package & other documents (Loan Estimate, Initial application, E-consent, Rate lock agreement, Hazard Insurance, Natural disaster, Wind & storm policy, PMI, IRS 4506C, Business 4506C, Tax returns and Tax transcripts, NRTC, SSPL, Title commitment etc.)Works on all type of loans (VA, FHA, USDA and Conventional)Calculate and analyze LTV/CLTV/HCLTV.Knowledge of compliance ease to assess risk.

Gurugram, Haryana, India

As a Contact Centre Officer provide home loans to customers in easy way through telephonic conversation & process online or offline documentations.Collect documents from customer upload & update in CRM.Documents knowledge Mortgage papers (Property Papers, Possession letter, Back Chain, Agreements & Affidavits), Welcome Letter, Statement of Account, Repayment Schedule, Sanction letter, Interest Certificate, Provisional Certificate & Foreclosure Letter etc.In company vintage time selling Insurances (Health, Term & Motors) & Investment plans.

Gurugram, Haryana, India

Handling Customer Escalations Over the Call.Resolved Customer querry if they did not get satisfied by the front end team.Maintain Customer feedback score like, NCSAT, ASAT , One Call Resolution.