Monitor smooth performance for Sea Freight, Air Freight and Land Freight for Import and Export.Supports customer needs and responds to customer requirements with the paramount objective beingprofitability, sales growth, and organizational efficiency.Participate in daily and weekly Operations meeting with Sales team representing the Customer interests as per established business development plans.Run daily Open Order and Goods Issued reports to identify shipping and in-transit status within WMSsystemProvide thorough and timely follow up via phone calls, Emails, documentation, ensuring paperwork.Develop and maintain daily/weekly/monthly reports and KPIs to ensure operational excellence.Prepare monthly MBR and Billing.Clients EPSON, IDA

Managed escalation, Customer support through phone calls, emails and chat.Arrange site visit and explain layout, floor plan and facilities provided at site for better sales and service.Maintained account of allotted customers in respect of Allotment letters, Builder buyer agreement, Issuing Demand Notes/ Reminders & all other formalities.Take care of banking process of customers, like permission to mortgage, tri party agreement and helped in mortgage loan.Take care of possession issue and resolve it at site level with support of facility team.Make sure the customer database is correctly segmented for targeted marketing activities.Daily MIS for prospect clients.

Responsible for ensuring end to end services provided to our Clients are functioning and meet contracted service levels and quality standards.Build and maintain trusting relationships at all levels including decision-makers, influencers, stakeholders, and operational teams.Managed and developed customer relationships at senior level to maximize customer satisfaction and ensure services are in line with the customer’s IT/IS business strategy.Worked across the organization to document, monitor, measure and improve services delivered to Customers through the use of Service Improvement Plans.Be an escalation point for Service teams and the Customer ensuring correct outcomes are achieved and in line with contracted services.Worked with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their digital marketing goals.Continually assess customer progress toward stated goals and drive expected results in the areas of adoption, usage, business value, friction, and overall relationship.Educate customers on the value they can generate from the power of their Milestone solutionGather customer feedback and communicate with internal Milestone teams to shape operational strategies and product roadmap.Achieved timely contract renewals and opportunities for upsell/cross-sell working with the sales team as needed.

Monitor catalogue, product listing, order management, shipping products, vendor management.Lead the preparation of e-commerce communication internally and externally as the E-commerce subject matter expert for the channel.Assure that comprehensive digital marketing product data, content and tools meets the requirements for targeted Ecommerce platforms like Amazon, Flipkart, Snapdeal, Paytm, Shopclues.Liaise with various vendors, business analysts and key account managers.Form productive and efficient relationships with key stakeholder’s internally and externallyacross online sales, digital marketing and web publishing.Ensure the site meets or exceeds key performance indicators and goals.Manage all online activity in relation to traffic acquisition, sales, conversion and a/b testing and reporting.Develop and implement ecommerce strategy in order to improve website performanceResearch market in order to discover new trends and technologies in order to improve website performanceOversee or directly manage digital marketing channels across PPC, SEO, display, affiliates and email marketing and social media.Develop content calendar and oversee website uploads and landing pages development.Jointly develop e-commerce sales plans with team members.Ensure consistent product launch rollout/release plans and reporting results to all key stakeholders.Work on test strategies, testing standards, testing procedures, test approaches and definehow to ensure overall assurance meets delivery expectations.Find or develop automated tools for unit, functional and integration testing.

Welcome and greet every customer in a warm and friendly manner & deliver exceptional customer service at all times.Identify customer needs through asking confidently recommend appropriate product and do cross selling by recommending others products at every sale opportunity. Handle customer complaints professionally and efficiently, and evaluate customer satisfaction.Demonstrate and maintain high end display with appropriate visual merchandising.Keep update about product knowledge, fashion trends, store promotions at all times.Comply with all company policies and procedures including refund and exchange, security, health and safety. Provide feedback for merchandise and customer service standards to the store and the HO teams.Build a strong database of customers with information of their preferences and choice.Arrange home shopping and trunk show.Execution of all marketing activities related to store, achieve monthly targets and KPI.Prepare competition reports, DSR as and when required.

Product selection, develop exit strategies for unsuccessful products.Foster trust relationships with vendors to achieve better pricing and quality of services.Collaborate with buyers, suppliers and merchandisers to expand product categories.Make forecasts and place appropriate orders to ensure product availability that meets consumer demands.Determine the positioning of a product category to maximize visibility and optimized the sales.Producing, adapting, and advising on display and current marketing materials as needed.Planning and implementing planograms for shelf displays.Optimizing in-store displays with prompted signage, category markers, and category usage tips.Liaise with marketing teams to determine competitive pricing, promotional activities of a product category. Assume responsibility of budget development and revenue for category.Managing stock levels and making key decisions about stock control.Researching and analyzing trends in sales and consumer behavior.Adjust strategies and materials to improve sales with new target markets.Organize special promotions, display and events.Managing stock levels and making key decisions about stock control.Ensuring standards for quality, customer service and health and safety are met.Touring the floor regularly, maintaining awareness of market trends in the retail industry. Understanding forthcoming customer initiatives and monitoring what local competitors are doing.Analyze data or insights to determine industry and consumer trends.Using information technology to record sales figures, for data analysis and forward planning.Drafting reports for the organization to enhance sales.

Welcome and greet every customer in a warm and friendly manner & deliver exceptional customer service at all times.Identify customer needs through asking confidently recommend appropriate product and do cross selling by recommending others products at every sale opportunity. Handle customer complaints professionally and efficiently, and evaluate customer satisfaction.Demonstrate and maintain high end display with appropriate visual merchandising.Keep update about product knowledge, fashion trends, store promotions at all times.Comply with all company policies and procedures including refund and exchange, security, health and safety. Provide feedback for merchandise and customer service standards to the store and the HO teams.Build a strong database of customers with information of their preferences and choice.Execution of all marketing activities related to store, achieve monthly targets and KPI.Prepare competition reports, DSR as and when required.