With over 11 years of experience in business intelligence, CRM, data and analytics, customer insights, and planning and analytics management, I am a dedicated and results-driven professional who strives to optimize processes, enhance customer experience, and drive operational excellence across diverse industries. As a Certified Six Sigma Green Belt, I have a proven track record in process design, UI-based automation, workflow, and business application development and implementation.Currently, I am an Assistant Manager/Team Lead at Al-Bahar, where I oversee three teams: Marketing Intelligence, Customer Contact Centre, and Customer Experience. I develop and manage interactive and intuitive reports and dashboards for C-level executives, provide predictive and prescriptive analytics for sales force allocation, perform competitor benchmarking, and ensure CRM data integrity and functionality. I also leverage customer segmentation and contact quality index to support targeted marketing activities and campaign performance evaluation. Previously, I contributed to process improvement and streamlining for sales and distribution operations at Abcon International LLC as a Business Analyst/Operational Consultant. My academic background includes a Master of Business Administration in Operations and a Bachelor of Technology in Electronics and Telecommunication. I also hold multiple certifications in data science, big data, and CX essentials.
Listed skills include Commissioning, Project Engineering, Engineering, Autocad, and 26 others.