Leading 3 teams - Marketing Intelligence, Customer Contact Centre and Customer Experience Marketing Intelligence:- Developing and managing interactive and intuitive Marketing Intelligence Reports and Dashboards cross-functional MIS Reports for C-Level Executives.- Predictive Analytics and Prescriptive Analytics for allocation of the Sales Force. - Competitor Benchmarking - CRM – Functional Consultant, Implementation Support and Data Integrity.- Customer Segmentation… Show more Leading 3 teams - Marketing Intelligence, Customer Contact Centre and Customer Experience Marketing Intelligence:- Developing and managing interactive and intuitive Marketing Intelligence Reports and Dashboards cross-functional MIS Reports for C-Level Executives.- Predictive Analytics and Prescriptive Analytics for allocation of the Sales Force. - Competitor Benchmarking - CRM – Functional Consultant, Implementation Support and Data Integrity.- Customer Segmentation for Targeted Marketing Activities.- Maintain Contact Quality Index Above the Benchmark.- Develop Dashboards for monitoring Campaign Performance and ROMI by Channels.Customer Contact Centre: - Managing Daily Operations of the Contact Centre.- Optimizing and Automating Processes within the department.- Ensure achievement of the Contact Centre KPIs Key Programs handled by Contact Centre: Customer Satisfaction Surveys, Lead Management, Lead Generation and Ad-hoc Surveys. Customer Experience:- Customer Journey Mapping- Defining and Implementing Process to enhance Customer Experience (CX)- Implementation and Auditing of various Standards as defined Caterpillar Inc.- Conceptualizing Internal Programs to enhance CX Show less

- Developing Planning and Tracking Tools for Sales Operations- Developing and Managing MIS systems.- Process Improvement and Streamlining for Sales and Distribution Operations.- Preparing Operational P&L, Sales vs Target Reports, Outstanding Payment Report.- Analysis and Managing Sales and Distribution applications.- Developing and Managing MIS Systems for Sales and Distribution,- Vendor management with respect to application development and website developments -… Show more - Developing Planning and Tracking Tools for Sales Operations- Developing and Managing MIS systems.- Process Improvement and Streamlining for Sales and Distribution Operations.- Preparing Operational P&L, Sales vs Target Reports, Outstanding Payment Report.- Analysis and Managing Sales and Distribution applications.- Developing and Managing MIS Systems for Sales and Distribution,- Vendor management with respect to application development and website developments - Provide various application consultation and analysis for our partners in Uganda and also for their website development - Developing MIS Reports for the Executive Management. Show less

- Manage Customers concerning Operation Excellence.- Manage Vendors for multiple web based and android application.- Conceptualize, Requirement Gathering, Resource and Time line Planning, Co-create and Implementing Web Based/ Android based Application for various business functions. - Cross-Functional Support for developing and implementing MIS applications. - Department Representative for ISO 270001 certification.- Business Process Evaluation and Re-Engineering of Various… Show more - Manage Customers concerning Operation Excellence.- Manage Vendors for multiple web based and android application.- Conceptualize, Requirement Gathering, Resource and Time line Planning, Co-create and Implementing Web Based/ Android based Application for various business functions. - Cross-Functional Support for developing and implementing MIS applications. - Department Representative for ISO 270001 certification.- Business Process Evaluation and Re-Engineering of Various Business Operations across Functions.- Restructure, Conceptualize and Analyze various MIS reports.- Development and support for Macros in MS Excel across the organization. Show less

Internship- Training under Mr. Carsten Ubrchat, Head Machining Production, Industry SectorDrive Technologies DivisionLarge Drives Siemens AG, Nuremberg