Sandeep Kumar Email & Phone Number

Sharjah, United Arab Emirates

Sharjah, United Arab Emirates

Leading 3 teams - Marketing Intelligence, Customer Contact Centre and Customer Experience Marketing Intelligence:- Developing and managing interactive and intuitive Marketing Intelligence Reports and Dashboards cross-functional MIS Reports for C-Level Executives.- Predictive Analytics and Prescriptive Analytics for allocation of the Sales Force. - Competitor Benchmarking - CRM – Functional Consultant, Implementation Support and Data Integrity.- Customer Segmentation… Show more Leading 3 teams - Marketing Intelligence, Customer Contact Centre and Customer Experience Marketing Intelligence:- Developing and managing interactive and intuitive Marketing Intelligence Reports and Dashboards cross-functional MIS Reports for C-Level Executives.- Predictive Analytics and Prescriptive Analytics for allocation of the Sales Force. - Competitor Benchmarking - CRM – Functional Consultant, Implementation Support and Data Integrity.- Customer Segmentation for Targeted Marketing Activities.- Maintain Contact Quality Index Above the Benchmark.- Develop Dashboards for monitoring Campaign Performance and ROMI by Channels.Customer Contact Centre: - Managing Daily Operations of the Contact Centre.- Optimizing and Automating Processes within the department.- Ensure achievement of the Contact Centre KPIs Key Programs handled by Contact Centre: Customer Satisfaction Surveys, Lead Management, Lead Generation and Ad-hoc Surveys. Customer Experience:- Customer Journey Mapping- Defining and Implementing Process to enhance Customer Experience (CX)- Implementation and Auditing of various Standards as defined Caterpillar Inc.- Conceptualizing Internal Programs to enhance CX Show less

Dubai, United Arab Emirates

- Developing Planning and Tracking Tools for Sales Operations- Developing and Managing MIS systems.- Process Improvement and Streamlining for Sales and Distribution Operations.- Preparing Operational P&L, Sales vs Target Reports, Outstanding Payment Report.- Analysis and Managing Sales and Distribution applications.- Developing and Managing MIS Systems for Sales and Distribution,- Vendor management with respect to application development and website developments -… Show more - Developing Planning and Tracking Tools for Sales Operations- Developing and Managing MIS systems.- Process Improvement and Streamlining for Sales and Distribution Operations.- Preparing Operational P&L, Sales vs Target Reports, Outstanding Payment Report.- Analysis and Managing Sales and Distribution applications.- Developing and Managing MIS Systems for Sales and Distribution,- Vendor management with respect to application development and website developments - Provide various application consultation and analysis for our partners in Uganda and also for their website development - Developing MIS Reports for the Executive Management. Show less

Mumbai Area, India

- Manage Customers concerning Operation Excellence.- Manage Vendors for multiple web based and android application.- Conceptualize, Requirement Gathering, Resource and Time line Planning, Co-create and Implementing Web Based/ Android based Application for various business functions. - Cross-Functional Support for developing and implementing MIS applications. - Department Representative for ISO 270001 certification.- Business Process Evaluation and Re-Engineering of Various… Show more - Manage Customers concerning Operation Excellence.- Manage Vendors for multiple web based and android application.- Conceptualize, Requirement Gathering, Resource and Time line Planning, Co-create and Implementing Web Based/ Android based Application for various business functions. - Cross-Functional Support for developing and implementing MIS applications. - Department Representative for ISO 270001 certification.- Business Process Evaluation and Re-Engineering of Various Business Operations across Functions.- Restructure, Conceptualize and Analyze various MIS reports.- Development and support for Macros in MS Excel across the organization. Show less

Nuremberg, Germany

Internship- Training under Mr. Carsten Ubrchat, Head Machining Production, Industry SectorDrive Technologies DivisionLarge Drives Siemens AG, Nuremberg

Dabhol, Maharashtra, India

Master Of Business Administration (M.B.A.), Business Administration, Management And Operations, 2.9 Gpa

Activities and Societies: Event Manager of Aashayein, Inter Collegiate Festival at Institute for Future Education, Entrepreneurship.

Bachelor Of Technology, Electronics And Telecommunication

Activities and Societies: • Participated in several Inter collegiate and intra collegiate cultural competitions. • Secretary of Asthra, E.